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December 2025 by Kendra.A Childress
4 Reps in the store, 2 people were being helped, 2 Reps were walking around not doing anything while 6 customers were signed in waiting on service. Obviously in store customers are not a priority. All I wanted to do was drop off equipment and their workers were just taking their precious time. Mobile store and internet services should be be separate stores
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December 2025 by Miguel Herrera
Avoid this place, staff is incompetent and disrespectful. They can't listen to simple requests and can't solve any problems.
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November 2025 by A B
Went in to get the new Google 10, staff was very friendly, very helpful, very informative of the devices, great basic conversation while we waited. Very good place to deal with, at least the people that I encountered
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November 2025 by Lilian Roe
One didn't have the galaxy s25 ultra, the next store got updates in the morning so there computers couldn't do and upgrade last store closed at 6pm very disappointing.
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November 2025 by Osazee Omoregie
Quick and precise service
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October 2025 by Preston Edwards
Great experience at this location I give everyone there a A+ EXCELLENT
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October 2025 by Christine Aberg
System was down. I waited for 15 minutes while they told other people the system was down. Then I went up and asked they said it should be back on any minute, but I’d already waited. 15. Nothing.
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September 2025 by Derek Landis
I can't believe I'm writing this, but this Spectrum store made my experience easy and painless. Christian was super helpful, and knew exactly what I needed.
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September 2025 by Anna Kruyer
Valyn was kind, efficient, and took great care of us. We had a wonderful experience and are happy customers.
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September 2025 by David Albertson
This store opens at 10:00,1 customer service rep.Where are the employees.The 1 rep is working his tail off.
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August 2025 by HeyHiHello
Spectrum needs to do better! I feel like I been with spectrum for a while and it’s no reason why I should have to call in EVERY time the bill goes up. Starting at 30$ A MONTH is truly FLASE advertisement. Promotional discount here and there and suddenly it’s starts going up. Just be honest and have a flat rate with the home internet bill. 110$ is really the whole bill monthly. I’m sooo disappointed and it’s the only home internet that I can get and T mobile but the connection is trash with t mobile. Spectrum is really a good connection but the PRICE for me only streaming on Netflix on 1 tv and 1 phone is RIDICULOUS!
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August 2025 by adrianne mansfield
Arthur was so kind and very professional! Because of him, I will be using this location for all of my future transactions! Thank you Arthur!
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July 2025 by Sunny Arora
Waiting time 35 minutes and counting
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June 2025 by Mukendi Hockersr
Haven't received my equipment yet its 2 days past delivery date😭😭
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June 2025 by S Gilmore
Terrible experience returning equipment today. The employee was polite, manager was not. I was treated as a burden and rushed through my transaction so that they could “help other customers” (number of employees was equal to customers at that point - not busy). Please do not let yourself be talked into the seasonal hold when attempting to cancel service. It has made the cancellation much more difficult. Instead of being met with patience and understanding, I was rushed and felt extremely unwelcome at the Rookwood location. Thanks for the kick on the way out, Spectrum.
