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January 2026 by Anna Campbelle
Clean, convenient, safe and reliable! I absolutely love this location! I reserve my unit online and when I got there it was already cleaned out and my lock with key was inside waiting for me! The 5 X 5 was exactly what I needed . The store manager Robert is extremely knowledgeable and helpful and made me feel welcomed and reassured me that he runs a well maintained and safe location for all his customers and our belongings. I look forward to doing business with him.
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January 2026 by Annamaria Diaz
The guy name Robert helped me out getting a unit and was very kind and helpful
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December 2025 by Nia Jones
Great service very clean building
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December 2025 by Beth Nicole Bolin
Can I give more than 5 stars? I’m shopping for a storage unit and after a bad experience, I went into Extra Space with no appointment. I was immediately greeted by this man with a huge smile who was working in the office alone. This man’s smile never left his face. He helped me figure out what I needed, which was a bit of savings for me compared to other storage facilities. While I was there talking to him, he was dealing with a non-stop ringing phone, a water leak, and people moving in and out-popping into the office to ask questions. He did it all with class and patience. I move into my new unit next week! Thank you so much, Robert!!
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December 2025 by Mary Kay Behrendtl
Robert is so helpful and kind. Always ready to go the extra mile. You are lucky to have such a great employee!
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December 2025 by George Phelps
Great service and location. Robert does an amazing job handling all the customers, and great upkeep on facility. Been at this location through 2 or 3 other owners, but he has been the best thing to happen here!
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December 2025 by Renee Clark
Robert was super super friendly and great customer service.
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November 2025 by Max Pearce
I had a wonderful experience last week at Extra Space Storage on Crookshank in Cincinnati, Ohio. Unfortunately, I have had to rent storage units in the past. It has never really been a great experience, so my expectations weren’t that high. How wrong I was!!
When I walked in, there was only one gentleman working in the office, who I would later find out was the manager named Robert.
Robert was dealing with a customer who was being pretty rude and snarky. He was essentially demanding something that was not within the power of the facility. I watched, very impressed, as Robert handled this customer with a huge smile on his face the entire time, reassuring him that they would find a solution. He also went out of his way to reassure the customer he very much wanted him to leave there happy.
A solution was found, and all ended well.
I was quite impressed!
When it was my turn for Robert to help me, I explained that I was just there for information in terms of sizing, pricing, specials, etc. He provided me all of the information, of course, but he asked questions on the types of things I needed would be storing and he offered suggestions on size and then gave me a tour of the facility. Throughout our entire interaction, the smile and his warm personality never left.
I signed up on the spot.
Thank you so much, Robert. You really were amazing to me that day and your company is lucky to have you.
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November 2025 by spencer cress
Robert hooked it up with a closer storage unit rather than being in the far! Thanks Robert!
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November 2025 by Ken Meridieth
Extremely helpful and Always a pleasure dealing with him!(Robert)👍👍👍
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October 2025 by Life of Deionna
Great customer service
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September 2025 by jason flood
Rented my storage just the other day. The experience was great clean facility very open about the policies and procedures. I appreciate the help with getting me all setup for my storage unit.
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September 2025 by Alexandria Wyandt
Clean with above and beyond service! We got a storage unit to help facilitate a move from Illinois and everyone we’ve worked with here has been wonderful, Robert especially! We booked online and a couple days later we got our unit and got to moving. A great experience overall!
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September 2025 by tina irvin
Great service!!
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September 2025 by Tracey Calhoun
Great service
