-
November 2023 by Shelby Lewis
I had a great experience here! I placed a build for the Crosstrek Wilderness and was updated through the whole process. The staff is very friendly and knowledgeable and my salesperson Peter helped me through every step. He was able to go over the car details and is still able to answer any questions after purchase. Highly recommended
-
November 2023 by Rachel Weiland
We had to take our daughter's car to this dealership after it was incorrectly "repaired" by Subaru of Dayton. We got there right at close and Lisa Heinichen waited on us. She was so professional and did not rush us at all. While our car was there, only 3 days compared to 6 months at Dayton dealership, she reached out through texts and calls to communicate what the techs had found and what was being done. When they found out that Subaru of Dayton had put the new electrical harness on top of the metal transmission bolt and it had shorted out, they took care of all communication and billing between the dealerships. I was grateful for there expertise and support. I will definitely be back. It was a great experience. Would highly recommend.
-
November 2023 by Tim Ladd
I don't think prospective customers only should know how well the dealership treat their customers, but also how well they treat the companies they do business with on a daily basis. The staff at Kings Subaru from the GM, to the management staff, the sales force, Service Department and those individuals that you never see are some of the best my company have had the privilege of doing business with. ?
-
November 2023 by Carly Schutte
I just upgraded my 2017 Crosstrek to the new 2024 model. Ethan was great about facilitating the deal and was a pleasure to work with as was everyone else. I also regularly get my vehicle(s) serviced here and always have a great experience with the service department. Truly can't say enough good things.
-
October 2023 by Joe Mousie
It was a great experience. The saleswoman (Kelly Renzinbrink) did an excellent job. She went beyond our expectations. Besides being very friendly and easy to talk with, she kept us informed of everything that needed to be done throughout the entire process.Picking up the car when it got in at the dealer could not have been easier.I would recommend Subaru Kings Automall, and Kelly to anyone.
-
September 2023 by Dorsey Garbutt
Recently, I bought a Forester from these folks. Trevor Alger was incredibly helpful throughout the whole process and even after. He's called after the fact to confirm the car is running just how I expected and to answer any questions I've had. The purchase itself was so easy my family and I were in and out in less than an hour, and they ordered my license plates for me so now I do not need to waste time down at the BMV.
-
September 2023 by Cynthia Whitaker
I visited several different departments of the AutoMall yesterday trying g to decide which make I wanted. Suburu treated me the best and gave me the most information and won my business! Trevor helped me with my purchase of my new Forester Wilderness!
-
September 2023 by L. Family
My wife purchased a car from here. Everything was great except when they gave us all paperwork on a flash/thumb drive. The thumb drive was infected with a virus. Get an email from them asking about their services. Inform them about the potential virus. No answer back since then. Make sure if they give you a thumb drive with all your purchase information. Be careful plugging in that thumb drive.
-
September 2023 by Dean M.
Dishonest service diagnostic. I was told my car needed both rear wheel bearings replaced and quoted $1300 for the job. I did it myself for $140 and turns out it only needed one wheel bearing replaced, not two. Beware.
-
August 2023 by Dawit Tadesse
I recently purchased a new Outback from Kings Subaru. The customer service was very good and the people were friendly. Jim and Aaron helped me a lot in finding the right car. They went through my budget, color choice and made sure that I get what I wanted. My car buying experience was stress free as all the process was smooth. I highly recommend Kings Subaru for any one who wants to buy a car.
-
July 2023 by Ron Cunningham
Everyone is extremely helpful and friendly. Everything went smoothly and fast with regards to signing the paperwork for the new car. Rob Fredricks, our salesman, afterwards walked us through the service area then took all the time we needed to go over all the features of the car. Great experience!
-
July 2023 by Susan Eberle
I am a senior woman who is intimidated by car dealerships and have not purchased a car in 12 years. But working with Kelly and Peter was wonderful. They allayed my fears and I believe I purchased the right car for me. I really like how I can go back in a few weeks to further learn about all the features of the car. It was a great experience.
-
July 2023 by Aimee Jud
UPDATE: I just picked up my new car yesterday and had a wonderful experience. Peter Robertson thoroughly explained all of the features of the car to me, the business manager went through all of my options and paperwork which was a breeze, and every single person I interacted with was friendly and congratulatory - even if they weren't directly related to my purchase. I was in and out within two hours. I highly recommend buying from Kings Subaru.I have always felt like Kings Subaru treats me well, so I decided to go back to them to buy my new Forester Sport, even though they are farther away from me than other Subaru dealerships. My experience with Peter Robertson only served to solidify that feeling. I came in for a test drive and to reserve the vehicle I found on the website.When I tried to reserve it, it was already taken, so Peter led me through the process of "building" the car I wanted on the computer. He was a phenomenal salesman - he listened to what I had to say and made suggestions based on my needs. While he mentioned all of the features available to me, he did not push if I said no to getting them. In the end, I'm actually happier with the car I built, I have an estimated date for delivery of my new car, as well as a trade-in quote and financing estimate. I felt like a respected customer and was in and out in 2 hours, which included the 40 minutes I spent during the test drive.I always feel like buying a car is really high pressure. However, my experience with Peter was so great that I would order from Subaru again on a heartbeat!
-
July 2023 by TROY BOOTH
Mark Ledbetter was great to work with when I bought my Jeep Gladiator. The process was great Mark was awesome to work with no high pressure sales pitch. The process went smoothly and quickly. Would definitely recommend giving Mark Ledbetter at Subaru of Kingsmall a ? if you are looking for a vehicle.
-
June 2023 by Joshua Conner
I never thought I would be so amazed by a dealership, let alone a Subaru dealership!!! Mrs. Kelly got me and my fiancée in a brand new 2024 outback with an amazing price and even a better car! thank you so much! I will always stick with a Subaru because of this experience as well as let others know it is a very honest welcoming dealership to buy from thank you Mrs Kelly and Subaru for this exciting opportunity and wonderful experience. I never knew what I was missing until I found perfection!!! thank you, thank you, thank you!!!! 10/5 stars over and beyond expectations!
