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November 2025 by hilayna whaley
This was the worst dealership I’ve ever been to. The manager was pushy and rude, and even tried to tell me my appraisal was “AI generated.” Manager was talking down to me and ignoring my questions. Shady, unprofessional, and not worth anyone’s time. I will never recommend this specific dealership to anyone.
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November 2025 by Clinton Reese
Recently dropped my 2020 Kia Niro for service at Wyler Kia of Colerain. Kevin (Sevice Tech) reached out to let me know what the issue was and some possible solutions. Great communication and found a solution that fit my budget. Highly recommend these guys if you have any issues with your Kia.
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November 2025 by YT.SNIPE'S_ ??
My visit here was great, John Booth helped me look for great cars for my style and needs . Thanks man.
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November 2025 by Jahmelia Young
Highly recommend asking to speak with Tommy! Great sales person all around! I was not quite sure what I was looking for when I arrived, but he was able to show me around to help narrow it down. He was very informative .
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November 2025 by Heidee Prosser Miley
Buying a car here was initially a great experience—I even left a 5-star review. Unfortunately, everything that has happened since we purchased the car on September 20, 2025 has turned this into a 1-star situation.
We live in Indiana, and we were told at purchase that the paperwork we completed would handle both Ohio and Indiana registration, and that once the title work was sent, I’d be able to finalize the registration in Indiana within a few weeks.
October 3–17
On October 3, I was contacted and asked to provide the lien release for my trade-in. I sent it on October 6 and asked if they needed the original. Kendall said he’d confirm and get back to me—he never did, so I assumed the texted copy was acceptable.
By October 17 the car still was not showing in my Indiana BMV account, so I reached out to Wyler. Someone replied that it could take up to six weeks from purchase to appear on the BMV website and that my 45-day temp tag should cover that.
November 6–10
On November 6, I followed up again because the car still wasn’t showing—and now my temp tag had expired (on 11/4). Jenn responded asking for proof of residence. I asked if I could text it; she said yes. On November 8, I texted a photo of an envelope with my name and address. No response.
On November 9, I received a text asking for a picture of “the statement,” so I sent an insurance statement with my name, address, and date.
On November 10, I was told, “Received, thank you, we will get this to the BMV ASAP.”
Yet nothing changed. The car still did not appear on the BMV website, and I was now driving with an expired temp tag.
November 17–19
On November 17, I asked for an update. The next day I was told they needed proof of residence again, such as a utility bill or bank statement. I asked if what I had already sent was insufficient but got no reply, so I sent a bank statement. The response: “Thanks, this will work.”
I asked if the paperwork would be at the BMV by the end of the week since I’m traveling 12 hours for Thanksgiving and don’t want to drive on an expired tag.
On November 19, I received a text asking me to call someone named Shedrica in the Finance Department. Because I was stuck in meetings, my husband (also on the title) called. He called more than ten times, sent texts, and received no response. I also texted her his number. Eventually they connected, and she told him they needed the lien release to continue the title work.
This was shocking, because as mentioned above, I sent the lien release on October 6, asked if the texted version was acceptable, and no one ever told me they needed anything different. I still don’t know if anyone is aware I already submitted it, because when I have tried calling Shedrica, the call rang and then disconnected every time.
I am absolutely shocked at how difficult and disorganized this process has been. The financial department’s mishandling and delays have left me driving illegally on an expired temp tag and with zero clarity about my own vehicle registration. I would not buy here again for this reason alone.
prior 5 star review!
Had a great experience with Walt! We came up from Indianapolis because of the extra inventory here with more options. Painless car buying experience. He was patient with us in showing us several different models and answering all our questions. Would buy here again!
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November 2025 by Tim deaton
Rod in sales is the best. The
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November 2025 by Abigail Bartel
Staff is very friendly! Jordan ended up helping me. He was very kind and answered any questions I had!
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November 2025 by Joseph Blizzard
My new car buying experience at Superior KIA was TERRIBLE with inconsistent communication throughout the process and both the sales associate and his manager not following through on their commitments to solve issues with the vehicle. Before we even drove the vehicle, we identified interior defects. The sales associate noted them, took pictures of them, and told us that the interior team would fix them. We were in-town from out of state for the week, but he assured me that he would get back to me and schedule time for them to resolve the issue. He did not follow up, so I reached out to get an update which he didn’t provide while we were still in town. After not hearing from him on an acceptable resolution to the damage, I followed up with his manager who also promised to work a resolution, but also did not follow up with me. It’s now been 3 weeks since the purchase and over a week since I last had contact with the sales manager and have still not gotten resolution on the issues. I would encourage you to think hard before heading to Superior KIA to purchase a new car.
Update: my experience here has only gotten worse since my original post. Not only has Jeff Wyler not fully resolved the above issues, they also neglected to submit registration paperwork until AFTER my temp tags expired, resulting in a $400 penalty from the state. Jeff Wyler said that they would reimburse me for this, but to date, still have not reimbursed me for this full amount, even after numerous phone calls, store visits, and messages with the team. AVOID THIS LOCATION AT ALL COSTS.
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November 2025 by Hillary Bullions
This was one of the best dealerships I’ve ever worked with. Chole made buying a vehicle as stress free as it can be. I walked in on a Friday and told them I was only test driving since my husband couldn’t be with me. They didn’t bring up price or try to push anything. I actually had to nudge Chris, the kindest Sales Manager, to talk numbers. He kept saying he didn’t want me to feel pressured.
By Saturday afternoon I left with an amazing Telluride SX Prestige (highly recommend). We have several car purchases to make over the next few years, and Kia on Colerain will absolutely be our first, and hopefully only, stop each time.
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November 2025 by Lance Miller
We had a similar experience sames guy Ivan was great. But the finance, service, and customer service are all lacking, no communication. Very poor run dealership. I do not recommend.
I would like to reiterate this review from Michelle Clarke. Sales should not be finalized without confirming the vehicle is fully service-cleared or road ready. Immediately give the customer the right to decide if they want or can wait a couple of days for a car.
• If there is a delay, proactively offer the customer solutions (loaner, etc.).
• Closing process was too long; should be completed within about an hour.
• Delivery timelines need stronger accuracy, transparency, and follow-through.
• Managers should never shift blame onto sales associates for process issues. I had a manager do this with the sale.
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November 2025 by kelly minor
Our sales person went out of her way to listen to my needs to help me find the right vehicle. Everybody was great and really listened
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November 2025 by Michelle Clarke
⭐ ⭐Jeff Wyler Kia Colerain - Service includes the WHOLE team!
I needed my car for work. I waited 2 days for my purchased vehicle with no communication BEFORE CLOSING that the presented vehicle was not ready. I was in a real bind.
Here is my feedback for this dealership:
• Sales should not be finalized without confirming the vehicle is fully service-cleared or road ready. Immediately give the customer the right to decide if they want or can wait a couple of days for a car.
• If there is a delay, proactively offer the customer solutions (loaner, etc.).
• Closing process was too long; should be completed within about an hour.
• Delivery timelines need stronger accuracy, transparency, and follow-through.
• Managers should never shift blame onto sales associates for process issues. I had a manager do this with the sale.
⭐ ⭐⭐ ⭐⭐ Sales Associate: Ivan Melero Rosales — 5 out of 5 Stars - I'm rating his behavior separate from the dealership’s process. Here's why:
• He called to check on me today and accepted responsibility without deflecting or blaming others.
• He took the initiative to have an honest, respectful, solutions-focused conversation on my feedback.
• He restored my confidence in the purchase — which is a big deal.
• He improved communication by acknowledging opportunities for process improvement.
I want to hold the dealership accountable—not him.
Would I take a chance on Ivan again? I believe YES. I love the car but the customer service is important as well. I believe he will do even better next time.
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November 2025 by Rosslynn Johnson
Cars are over priced
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November 2025 by Christopher Stump
Khloe was excellent getting me into a new Kia. Very professional. Definitely recommend her if you are looking for a new car.
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November 2025 by Louis Geiger
Trent did a great job. Also Mark general manager very nice person. Hope he is as good Mr Greene. I'm pretty sure he will be.
