-
January 2024 by Nneka Mackey
Was extremely helpful, very great person. Easy to talk to.Took care of me and it was a fast transaction! Love to work with her again in the future. Thank you sooooo much Shedrica Pastor hands done our favorite people. Gave us so much information that was highly needed, broken down everything for our own understanding.. !
-
January 2024 by Jen Sparks
So easy to work with Shedrica- she is sharp on what she knows and high energy which make the car shopping experience fun!
-
January 2024 by Jamie Gerbus
We had the best experience EVER at Jeff Wyler Superior Kia buying our new minivan!! We worked with Brandy and Jen. They were professional, fair, and fun! It was wonderful to work with them. We will definitely be back to work with them in the future! Oh! And the GM Dennis is the best!!!We appreciate you all!! Keep up the wonderful work! ?
-
January 2024 by Leah Stayton
Great experience! Thank you Chris for your assistance with purchasing my vehicle! I had an idea of what I wanted and you worked with me to ensure I got the best deal possible for my price range. The whole process went quickly and I really appreciate the great customer service!
-
January 2024 by Randee Watson
We purchased a 2024 Telluride with Shedrica today. She let us ask questions, listened to us and made it happen. We couldn’t be more pleased with the experience! She even found a pink bow! Thank you, Shedrica!!!
-
January 2024 by Kelsey Ferguson
Tre and Chris were wonderful to work with! They helped guide us through the decision-making process with much patience (we had a LOT of questions). If you want a smooth experience without the typical “car salesman” feel, definitely come and see these guys!
-
November 2023 by Kelly Jane
Love this dealership!! We have bought 6 cars for our family from this dealership ( including our kids) We have always dealt with Warren and Gerald. The process is so easy and they always make us feel welcome and they always know what we want. Thank You so much Warren, we appreciate all you do for us every time!
-
November 2023 by Kyle Scott
Everyone we worked with was kind and helpful. Sam was the sales person we worked with. He was easy to talk to - about the sale and other interests - and great to negotiate with.***UPDATE ONE MONTH LATER***I had a couple issues/concerns pop-up with my purchase. I reached out to multiple people at the dealership, including a Sales Manager for some help, but only one person followed-up (Jennifer) and she had nothing to do with my issue as she is in Finance.Not surprising, but they were quick to follow-up (text and call) when I was looking at buying something, but very little help after that. I have messaged and called them multiple times over the past few days and got zero help. Thankfully, a guy at local AutoZone advised me on one of the "issues" and a person at A-1 Auto Electric walked me through what my issue may be on the other concern and I was able to resolve it on my own.
-
October 2023 by James Hart
Inquired about a vehicle online and got a text message and video from Blake within a few minutes. I went the next evening to take a test drive. I liked the car and Blake did a great job at making sure it would be a good fit for me. He was able to answer all questions I had and was very helpful in getting the paperwork done for me to be able to drive off within an hour and a half. He got me the vehicle I wanted for the price I wanted. He made sure I felt comfortable and even checked in with me a week later to make sure everything was good. Excellent customer service and support, knowledgeable and friendly. Everything I expected and more. If you’re shopping for a vehicle definitely ask for him, as he really does a wonderful job. Thanks again.
-
October 2023 by Jeanine Jones
We had a very nice experience with Warren. He was knowledgeable, friendly, professional, and responsive. We had done a lot of research on the vehicle we were interested in and found the model we wanted at this dealership. The experience was positive and I’d be happy to recommend him or work with him again.
-
September 2023 by Jamie Kidd (jkidd)
I've never had a good experience buying a vehicle in my whole long life, except for yesterday!Found the car online that we liked and worked almost the whole deal over the phone!We drove 150 miles and past several different Kia Dealerships to get to Jeff Wylie Kia!Brandy and Tommy made it worth our trip...we would have been in and out except I let their Finance department pull my credit to see if they could beat my APR From the Credit Union (they did)!You all have made customers for life!
-
September 2023 by Morgan Horn
Derek helped me get into my lease as painless as possible. He was nothing but kind, patient, and knowledgeable. I had a poor experience at a different, Jeff Wyler and almost gave up. However, Derek provided me with everything that I needed to help me feel confident in my purchase and with my decisions. When he was unsure he reeled in his support from his amazing team and helped bring clarification to ALL my concerns Thank you Derek, and here’s to my birthday.
-
September 2023 by Kristin Haussermann
We bought a Kia Carnival here two weeks ago. The salesman we thought was great.. at first. We went through our payment options and he showed us our payment based on the selections we made. We added on warranties to the vehicle which the salesman said was included in our monthly payment. They give you no physical copies of the paperwork at the dealership, they send you home with digital copies. It was not until after we got home that we found out our payment was $160 more a month than we were told by the salesman. Long story short, we were able to cancel the warranties but our payment will remain the same because everything was already submitted. We were supposed to hear from the manager at this location but never did. We financed through Bank of America and when we called today and told them the whole story, they told us that they are filing 4 different complaints against the dealership. The rep even used the word "scam". Unfortunately, we will now have to refinance because of this. This salesman was so deceptive it's alarming. Thankfully we have good credit scores so we have the ability to refinance but so many do not and I don't want them to fall victim to this place.Also, I can't refer to the sales person by name because he was supposed to electronically send us his business card through text. Never got it and I don't think that's a coincidence. He's in his late 30s/early 40s, tall/thin, with band boy era type hair. Stay away from this one.UPDATE: we never asked for any monetary compensation from the dealership until the financing lady offered it up. We were waiting to see how they were going to resolve what happened. The finance lady had a meeting at 11 am on 8/25 to which she said after was going to talk to her higher ups about them cutting us check but she wasn't sure how much. That's great we thought, that they are trying to right their wrong without us having to file a complaint ourselves. Plus our credit will take a hit having to refinance so soon for a mistake their business made.Long story short, the dealership manager Gerald Greene called my husband. The conversation was less about how they are sorry we got scammed then it was about him giving us $300 to take this post down? He told my husband he had "24 hours" to accept this offer but that his dealership was only willing to make it right if we took the post down. What a slime ball! This isn't a drug deal, this was a legitimate business complaint where a customer was scammed by one of their sellers. We are going to just file our own complaints with the proper resources and stop dealing with this dealership. This has been the most bizarre interaction with a business I've ever had. I'm not sure if it's a toxic work environment, manager, or what but I've bought a car a few times and I've never had this experience before.Second update: we are still in the process of refinancing so we knew we had to make the first payment. We signed up with auto pay plus through Jeff Wyler where we paid every two weeks instead of monthly. Imagine our surprise when the payment was deducted in full today. Jeff Wyler marked it as a FULL monthly payment instead of every two weeks even though we explicitly told them every 2 weeks. Our bank is putting a stop on it and the auto pay company is cancelling our account with them.Also, they fired the salesman who sold us the car. So obviously we aren't in the wrong. And my mechanic told me Jeff Wyler did a similar scam to him when he bought a jeep.
-
September 2023 by Julie Huesman
I went to this dealership to look for a car for my son. I was presented with a sales person who was on their first day on the job. This was no issue for me since I knew what I wanted and I knew my budget. I initially wanted to discuss finance options, but when they would not use the advertised interest rate deal, I decided I would pay cash for the car. For most of the negotiation I was discussing the cash option. But as the sales trainer worked with the new employee through the process they continued to present the purchase price on a financing sheet. I even questioned it because I was no longer interested in financing and was adamant that I pay cash. We finally came to an agreed price, however I had a prior personal commitment and needed to come back the next day to do the paperwork. I kept the sheet with the price with me. When I went to purchase the next day suddenly the price went up! When I questioned it the issue was a mistake the dealership made the day before. The manager tried to blame me because I had originally looked for finance options. Then he also blamed me since the sheet I presented was a finance sheet, not the one I should have received when paying cash. Ultimately I paid the higher price. However I will never go to this dealership again. They have poor business practices and should never blame a customer for a mistake they made because I inquired on an option I did not take, especially when at least 4 other people the day before were very aware my intent to pay cash FOR A BRAND NEW CAR! Absolutely poor management and customer service from that manager. The new employee was polite, however I was her first customer ever so she was in a “watch and learn” situation and in no way would I hold her at fault for the absolute horrible business etiquette I received today. Never blame the customer for your mistake, you should honor the price you quoted. I only give 2 stars instead of 1 because the new sales girl was very nice.
-
September 2023 by Chris H
Aidan and Blake did an excellent job helping us find our next vehicle. They were friendly and knowledgeable. We had lots of questions and they were able to answer all of them. Thanks for making it an easy experience.
