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February 2025 by Chad Johnson
My husband and I stopped in with one of our friends a little before 1300 on the 17th. We were greeted by Alexander who was quite impressive in his knowledge of style and taste in the Swarovski pieces. My husband and I were looking for a pair of earrings and a bracelet. My friend was interested in one of the flower pieces. We ended up purchasing a couple pieces of his recommendation based on what we were looking for in the bracelets and earrings and our friend ended up purchasing a flower. The store was beautiful and clean along with Alexander and his good-natured spirit and smile are what will bring my husband and I back into this establishment. Thank you again Alexander, you’re great and we will be back to see you to purchase our next piece!
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June 2023 by pedram salajegheh
Rude and and unprofessional seller… I cloud not believe Swarovski hire such uneducated and rude person
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October 2022 by Stacey Froehlich
They have a terrible return policy. My bracelet broke after 2 weeks and they would not exchange it or fix it because I did not have the original receipt.
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September 2022 by Dianna Strange
Spoke with Kenwood store representative and she was so helpful. She patiently tried to resolve my on-line order issue then invited me to come in to look at different options in-store.
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July 2022 by stephen watson
Got my fiancee a beautiful crystal necklace she loves.
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May 2022 by Tina P
Loosing their edge on jewelry . To depend on Amazon not a good idea, related to they use different stores . Great keeping bussiness in US , however quality will vary depending on store . Exp i would purchase a necklass that was .5carat . Best one ever . When I reordered the same , they sent the 1 size Karat instead . The larger a jewelry karate , the less sparkle .
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November 2021 by Josie F
got here at 6:30 on the thursday before thanksgiving, closed. hours say til 8:00pm. drove all the way from Mason to come here specifically and literally turned around and drove home.
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November 2021 by gaurav dubey
Salesperson wasn't helpful. No welcome of customer.
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September 2021 by Aubrey Shaul
I am incredibly dissatisfied with your hiring staff. While my retail experience is a few years behind me, working in bridal and apparel, I wasn't even offered an interview. Not only was I denied an interview but my customer service experience of 16 years wasn't enough to warrant, at least, a phone call. It seems really unfortunate for your company to not have better standards in what a good employee could look like. Every job I've had, I've held for years and I have always been a remarkable employee. I strive for perfection and meet every goal set before me. I would no longer be interested in working for a company that has no interest in training and at least offering an opportunity to someone trying to make a career change. It truly is Swarovski's lost and from the staff you have in your stores, it seems like you could have really benefited from someone outside of your normal social constructs. I will not be recommending or shopping this company again.
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August 2021 by Tina Pfeiffer
Loosing their edge on jewelry . To depend on Amazon not a good idea
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July 2021 by sometimesweetdanita
Surprised at the low quality of the jewelry. Bracelet tarnishing at the clasp. Unsightly. Very disappointed in my investment and will be returning this Jewelry that I purchased in April this year 2021.
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December 2020 by Blaine Duffy
Sales clerk wasn’t very welcoming and had a poor attitude. My friend had multiple questions that were answered with a short “No.” definitely won’t be buying anything from this location.
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October 2020 by MrAshar6933
Just left the store sales clerk named Johnathan was very good and professional I will be returning to buy more .
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October 2020 by Annie
The products are beautiful, but the staff at this location have felt condescending on several occasions.
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December 2019 by Annie W
The products are beautiful, but the staff at this location have felt condescending on several occasions.
