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March 2024 by Megan B.
Kenzi was wonderful! He is very knowledgeable, friendly and helpful. He provided amazing customer service. (:
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February 2024 by Kyle Holme
It would be nice to ever talk to someone I can understand.
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January 2024 by Benjamin Spiegel
One of the most helpful stores I have visited. Needed help with dual SIM setup and they were helpful, friendly and extremely knowledgeable!
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January 2024 by Onesha Fergurson
Great place! Left the store as a very satisfied customer. Donovan’s (sorry if I spelled his name wrong) and the two ladies that were there energy was AWESOME. 10/10 recommend this store!
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September 2023 by chrissy Biggs 01
Nice people working there. We had an awesome experience.
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July 2023 by Dan K
I walked into this store and told the guy "I want a Google Pixel 7" and I left without a phone due to a number of reasons. First off, it was an hour before the store was supposed to close but the staff had clearly already checked out for the day since I was the only customer in the and the guy did not act happy to help me out and had a generally bad attitude. I told him the exact phone I wanted and showed him on T-Mobile's site where it was $100 off and he refused to honor the price actually walking over to the phones and pointing at paper signs saying "these are the prices." After clarifying that a T-Mobile store isn't going to honor the T-Mobile price he told me to just buy it online so I left empty-handed. I've been with T-Mobile since the VoiceStream and GTE Wireless days and this is the first time someone has refused to sell me a new phone. Don't bother going to this store
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July 2023 by Scott Mapes
In and out in a couple minutes. Very nice staff.
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June 2023 by Michael Renee Daniels
I am sitting outside the store, in my car, on June 5, 2023 at 6:18pm writing this review. I planned to upgrade my son's phone. We walked into the store at 6:11pm, identified what we wanted and proceeded to wait. The two employees were helping other customers. We stood quietly for 10 minutes. In that span of time neither acknowledged our presence. There was no "welcome to T-Mobile, we'll be with you shortly." Nothing. Never has the silence been so loud or the message "we don't want your business" been so clear. Update: The "owner" of the store responded to this review. See below. This continues to be a major customer service fail. If ever there was a definition of the least that could be done, this is it. I don't know if the store/employee performance standards at T-Mobile include a customer service component, but I do know if there was an audit or secret shopper report this location would fail.
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June 2023 by Christina Baggett
Giovanni was really helpful with getting 2 phones set up. He made the process easy and actually fun.
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May 2023 by Antonio Harrison
Went to this store looking for a samsung S23 Ultra, and the guy told me they didn't have them . My white friend called them, and they said they had it in stock. Rasist people
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April 2023 by mark odonnell
Some of the best customer service ever
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March 2023 by Adria Norman Maples
Brent has the best customer service. Go to get great customer experience at the Rookwood location.
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February 2023 by Joanne Johnson
Always Pleasant, Knowledgeable, and Most Helpful!
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February 2023 by Luke Lovette
Had a great experience with Jason Blaaker. He was very professional and provided a lot of insight to my purchase
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February 2023 by Linda McKenzie
Service provided by Kevan was excellent. Don't have a picture because cell won't get here for another week.
