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January 2024 by Toni Lee
It’s a shame that this is the only Flagstore Tempur-pedic, for it to be as expensive as it is you’d think you get first class( keyword”classy” customer service. The man that works there with long wavy reddish- brown hair energy was nasty, outputting, stand- offish and unprofessional like he was doing me a favor, I’ve been to the big lots and gotten better furniture customer service than he provided. He seemed like” what are u doing here, you’re not gonna get anything, I’m irritated and tired of “YOU” ppl” when I just spent over $5,000 at a competitor brand so his loss and the company for hiring &keeping such a bad representation for Tempur- pedic. I would be willing to go elsewhere but NOT Kenwood, I’ve run into 2 bad reps actually at this store.
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December 2023 by gina ryan
Purchased a new mattress and base on Nov 26 to the tune of 7k. Was told it would be delivered between 7-10 days. Here we are 2 weeks later with no mattress and nobody can tell us when the mattress will be here. Told it was “preparing to ship” from warehouse today. Which then had to be shipped to another third party company and we have to wait for them to reach out to us to schedule delivery. Needless to say, I canceled the order. For 7 thousand dollars I would expect a better customer service experience from this company.
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October 2023 by cool guy
Brittany was very helpful and gave my group a walkthrough of the store and showed off all the mattresses, and she showed why tempur pedic was better than the competition!
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October 2023 by Jordan Knecht
Darren and the team were wonderful! Their patience, professionalism and expertise helped my wife and I confidently purchase our mattress. This helped relieve much of the stress that comes when researching and trying to purchase a new mattress. We highly recommend them and the brand.
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August 2023 by Benny Ormsby
Brittany was the best employee i have every met in any store i have ever been in. Brittany helped me find the perfect mattress for me.
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August 2023 by Kelia Chandler
Lisa & Britney are some helpful! They helped us find out perfect pillows. They patiently waited on us, answered all our questions and demos most of their products. We are looking forward to come back to buy a mattress when the time comes. Harold and Kelia C
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July 2023 by Lyric Golden
Absolutely horrible. I came in the store just to browse because I was bored and had never been in this store before, some older lady with glasses and brown hair medium length kept following me around and asking us what we were looking for and let me know that I couldn’t try the beds because they had a special cover over it, I’m not sure if that’s even true but usually in mattress stores you can try them out. I hate to complain about any business but as black woman I felt that this racially motivated. I let her know many times that I was just browsing but she began to follow me and started to insist on asking me what I was looking for. Get better please this was a horrible experience.
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July 2023 by Susan Place
I was duped into thinking I was buying a base with legs when it was in fact just a regular old box spring -no legs. My bed is sitting on the floor because there was no base with legs. When I called I was told I needed to buy a frame for another $89 after I just spent $4000! When deciding, I asked repeatedly what the base for the bed would look like but they didn’t have one to show me. I told the salesperson I wanted the 9” leg design as my order was taken. Also I was told the base would be in 2pieces, which it was not.Beware if you shop here, even the delivery man said “yeah we’ve had a lot of customers surprised when the don’t get a base with legs. He said the sales folks aren’t doing a good job of explaining things clearly.”What a disappointment this experience was. Now I have to go buy a frame and try to put it under a mattress that weighs 100#Should’ve bought a Casper or a Nectar
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June 2023 by Trevion Jones
Darren was absolutely fantastic! He was knowledgeable, personable and attentive to what we were looking for. His calm and approachable demeanor made the learning experience enjoyable and we left convinced to pitches a mattress within the next year. We look forward to Darren helping us make this purchase when the time comes.
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June 2023 by Jennifer Smith
We came to the store to find a new king size bed after researching online and in other stores first. Lisa was ours sales person and she took great care of us! She was very knowledgeable about all the different choices and options that would work best for our needs. We ended up making a purchase today and she gave us some good tips of what do for delivery and also tips on how to make things easier for cleaning and changing sheets. We are excited to get our new bed soon!
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May 2023 by Elizabeth Davis
We had an absolutely wonderful experience working with Darren at this location. We were so grateful for his help when making such a large purchase. He is knowledgeable, friendly, and never made us feel pressured whatsoever. I wish every sales experience was like this one. We've had our bed for nearly a year now and it's the best purchase we've made for our home by far. Thank you Darren!
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May 2023 by Alexandria Barnes Porter
Lisa worked with my husband and I to select the perfect mattress for our family. We really appreciate how detailed she was with explaining all the features of the mattresses and bases and how patient she was as we took quite a while to make a decision. Thanks!
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May 2023 by Jean Reinemeyer
My husband and I had such a delightful experience while shopping for and purchasing our mattress. Lisa Barrie helped us through the entire process and she was absolutely amazing!! Personable and knowledgeable; she treated us like family.We would recommend anyone looking for a high quality mattress to visit the Tempur Pedic store in the Kenwood Mall. Ask for Lisa!
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May 2023 by Nathan Kennedy
Lisa stayed late (past 8pm) just to help us! She took us through each bed twice and same with the pillows. We visited 3 bed stores today and chose this one in part because of Lisa. We're thankful to her.
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April 2023 by Sandy Eubanks
I can’t believe I waited so long for this amazing mattress! Worth every penny! My joints feel so much better and I now sleep through the night! No more tossing and turning! I can’t believe the wonderful difference this has made to my well being.I highly recommend the Kenwood store, Ann and Darren were the two sales people I talked to, they are very professional, knowledgeable and wanted to help me feel better. They are truly wonderful. I recommend everyone to experience the first class service of this store. The Tempur-pedic company is lucky to have Darren and Ann.
