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September 2024 by Tim Day
Not very honest.
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May 2024 by Sheyi Ogundimu
Excellent work and friendly staff would highly recommend!
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October 2023 by Ashley M.
If you're looking for a Subaru, this is the place! Brian & Mike went above and beyond to make my experience buying a car wonderful. They were excellent to work with, and I highly recommend Beechmont Subaru for any of your car needs
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September 2023 by Harvey Benge
Body shop doubled the price of their estimate.
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September 2023 by Stan Gahman
A very unfriendly service department.
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May 2023 by Chris Randall
The actual work that gets done here is pretty flawless, but it is difficult to navigate their management to actually get the work done. Overall took nearly 3 months to get some minor body work complete. First trip, I dropped off my insurance estimate as a hard copy, and they said they would call when they had parts, about a week. I called them after a week and a half of silence, and they "didn't have me on file" which I believe is code for "lost the paperwork." Brought it back in after using email for further correspondence, and verbally mentioned some additional damage which was not in the insurance estimate, but which I was told by insurance rep to point out to them for charge to insurance. The manager took down a note, and said they would get it all taken care of. After a couple weeks, they said it was ready, so went in, and everything we had mentioned verbally was not touched at all. An assistant manager was embarrassed, and told us to bring it back in, which we did a little while later. They took the car back in for about three-ish weeks this time, and finally the work was complete, but from initial contact to final completion was about a three month process. 5 star work and finish, but ran very poorly.
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March 2023 by Dan Hostiuck
Incredibly bad experience. Was sent here by Kings Toyota to have recall paint work done. After giving us an estimate of 2 weeks it took 4. My wife was told her car was ready went to pick it and upon getting into the car there were pieces that still hadn’t been put back onto the car. To save us from go back out to pick it up again they offered to drop the car off to our house. 3 days later the car is finally dropped off to us. When we drove the vehicle it was now shaking and driving terribly. Come to find out that the two rear tires now have large blisters on them like when someone hits a pothole on the highway. I’m not saying this is what happened, but it seems like a very strange coincidence that we dropped the car off and it seemed fine, but then when it was returned to us the tires have developed these blisters. Subaru then claimed to have never driven it, even though it was driven by them from the shop to our house.This would probably be a 1 star review, but I will admit they did do a pretty nice job on the paint.
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March 2023 by David F.
When we had them replace the oil in our car, one of the mechanics opted to tighten the plug in the oil pan to where it dented. I couldn't get the oil cap off on my own. We called to express our dissatisfaction and were told the cap would be replaced at no cost. They examined it, and then they couldn't even get the cap off themselves! Then we were told that the oil pan needed to be replaced, which would set us back $1200...They have made a mess of things, and they won't make up for it? Instead, we took our car to a more respectable business. This company is not one that I would recommend at all unless you are keen on employing beginners to carry out the work.
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March 2023 by Affonso B.
Extremely disappointed with how the manager and sales person handled our appointment at Beechmont Subaru. According to the sales person, a couple had just test driven the car we were looking at and had walked away (left the dealership) from the car. We test drove the vehicle - which was "available" and were ready to put a full cash offer. That's when the sales person came back and said that the car was already sold and the manager had the keys. The way the situation was handled took us by surprise since we had driven with our two year old to look at this vehicle. Are you telling me that a customer that walked away from the car is more important than someone that was willing to buy it right there? And for full asking price? We've had multiple Subarus over the years and will never do business with this dealership again.
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December 2022 by Nicole Ploetz
The staff are always the friendliest people and the waiting room is great with coffee, snacks and drinks!
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November 2022 by Confused C.
Beware...really low trade in values! They say they match other dealerships offers on a trade - go so far as to advertise that on their website. Refused to honor a written offer and then got snippy. Never again!
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September 2022 by Doris Shepherd
Service
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July 2022 by Patricia S.
2021 Forester driver window auto button functioning intermittently. 6/15/22. Told service thought it was the control switch. They said oh its probably the "run channel" if it gets wet, so all the fittings around the door/window leak, SERIOUSLY! New channel ordered. Also had to recalibrate "TPMS" as numbers were all over the place. Never in line with my monthly pressure checks. Wait time 46 minutes. 6/23/22 New "run channel" placed. Wait time 2hr.22 min. (good thing I brought a book). 6/24/22 Duh!!! same issue arose with control switch. Guess now they'll order a new control switch. But what do I know I'm only a GIRL!!!!!!!!!!!!!!!!! 6/29/22 Check up shows you guessed it new control switch needed. Maybe if they had checked it first time instead of just automatically going with the "run channel" the issue would have been solved. Of course had to order the part. Wait time 1 hr. 9 minutes. 7/12/22 Appt. 8am. car sat in service area entry way for 30 minutes then actually took all of 27 minutes to replace control switch. One thing I noted they offer no "perks" with this lease like a coupon or 2 for a free oil change or maybe a gift card for Kroger/Target. Do not go near this dealer. Especially if you are a female. I have owned many cars over my 50 + yrs. and have changed oil/air filters/blower motor/window washer motor/rotated tires. So when I come across a dealer ship that doesn't listen to customers I start to wonder if they plan to change their attitudes or NOT!!!!!!!!!!!!!
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July 2022 by morgan hagenbuch
Did a wonderful job repainting the hood scoop on our WRX, Tiff is friendly and knowledgeable and up front.
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June 2022 by Ronald Miller
Completed work correctly in a reasonable time.
