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January 2024 by Maureen C.
I was extremely happy with the amazing staff at The Little Clinic at Ft. Mitchell. I was especially taken with the professional capabilities of Jeremiah T. Hornsby, FNP. He greeted me with a beautiful smile and made .me feel instantly at ease. Jeremiah did a thorough exam and went beyond explaining his results in a clear and caring manner. I feel I could recommend him to everyone and that Krogers is very lucky to have such a valuable employee!
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November 2023 by Kali McCrossen
rude staff and REFUSED to see me 4 mins passed my appointment time. don’t waste your time.
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September 2023 by Mike Steinberg
Why doesn’t any Little Clinic answer their phone? I can call any location and hit speak to a rep and it almost always gives me the please try again later message. I have tried Paxton And Marburg Ave with the same result. How do you run a business like this???
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August 2023 by Jasmina C.
I visited my small clinic inside Fry's on Camelback in Litchfield Park. I arrived 7 minutes late. The receptionist continued chatting with a coworker for an additional 3 minutes No one else was present in the clinic but me Im visibly sick and took every shred of energy to drive myself here When she finally acknowledged me, after an eye roll and a sigh, she informed me that I was 10 minutes late and needed to reschedule. This displayed poor customer service.
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May 2023 by Brittany R.
First, let me say that I do not typically leave reviews. However, I find myself concerned over the care provided by TLC. As a former employee, I was very excited to help a community and individuals achieve better health. Is that not the goal of any NP? This is NOT what TLC does. Management expects one NP to run an office setting by themselves. That is unsafe and creates much room for error that ultimately affects patients' health. It can also result in incorrect billing and patients paying money not truly due. Is there one person at your providers ((doctor, physician assistant (PA), nurse practitioner (NP)) office? Not likely! Second, management expects NPs to fill prescriptions that have been prescribed by another provider (doctor, PA, NP). Any medication prescribed by a provider should only be refilled by that provider. That provider is to ensure the patient is tolerating the medication well, having no bad side effects, doing blood work if needed, and increasing or decreasing the dose when necessary. Having random patients asking for refills is not safe or best practice. You cannot have multiple providers prescribing narcotics so how is a mental health drug or any drug any different. That person may have already had it prescribed and there is no national database to monitor that. Now they have excess of a medication and can give to family, friends, or strangers. Just because this is not a narcotic does not mean it cannot be abused and lead to negative outcomes. TLC creates a platform for communities/individuals to created addiction and abuse drugs. Third, management expects NPs to give medications because they say so. Personal example, a patient arrived to get an injection that was prescribed by another provider. One provider should not manage another providers prescription. That is bad and unsafe practice. The NP does evidenced-based research and discovers that blood work is needed prior to the injection administration. NP refuses to do injection without bloodwork. TLC management instructs NP that bloodwork is not needed per their "bosses' boss". Research proves otherwise. NPs practice is based on evidence not because someone said so. So be careful and ensure you truly are getting the best care. If that medication was administered and the blood level was low the patient could have experienced multiple fractures and breaks. Breaking their back which could have led to them being paralyzed. Patients, please stand up for BEST care and NOT CONVENIENT care. Convenient care may result in corners being cut which can result in negative outcomes in YOUR health! NPs beware that you are expected to run an office by yourself with no compensation.
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April 2023 by K
Walked in on a Thursday morning to hopefully be seen for something non-covid related with two people in the waiting area. I was told I needed an appointment even though online it says walk-ins are welcome. I would have been fine waiting a few hours, but nope. Suggestion for TLC - mention on the website that walk-ins are not welcome. Suggestion for patients - schedule an appointment or go someplace else.
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March 2023 by Erica Schulze
Was just seen for cold symptoms and the staff were great! Got me in right away and listened to all of my symptoms and got me medicine right away. Bonnie is exceptional!! :)
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February 2023 by Linda Van Wickler
My family recently had an awful experience at the Hyde Park Little Clinic. The nurse practitioner prescribed a medication that was totally ineffective for the patient who was suffering acute bronchitis. NP advised patient that if no better by the weekend, to come back. When patient returned on weekend, patient was told the clinic could not fit them in. Thank goodness we found another urgent care with an MD who took the time to examine patient and listen to the symptoms. That doctor prescribed multiple medications to aggressively treat the bronchitis before it became pneumonia. The Little Clinic might be OK for physicals and less complex problems, but I would never trust them with my family’s health again.
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January 2023 by simone72198
Very kind and helpful staff. I was greeted with a smile, treated with kindness and definitely felt like my concerns were heard. I will definitely be returning!
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November 2022 by Diane Thomas
Staff is exceptionally wonderful. I felt seen and appreciated. Rya and Bonnie (I do believe the physician's name was Bonnie) were wonderful
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November 2022 by John
Booked a 7 pm. Checked in at 7 pm.Waited 55 minutes. I’d get more explicit but working in this pharmacy full time is cruel enough treatment to these workers already … yikes, please consider a different career path
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October 2022 by Trenton Cornelius
10/19 4:30 appointment. Waited 15 mins after my appointment for the flu shot, a woman finally came out and informed me that “because your appointment is at a 15 minute interval, you’ll be surprised to learn you have to get it at the pharmacy”. I proceeded 7 steps to the pharmacy and saw the line was 17 people deep and I was now 20 mins late for my scheduled appointment. Went back and informed her of this and asked to just have my flu shot at the clinic as a walk in, as nothing online told of the 15min increment rule, and was told it was impossible. Then asked to cancel and was told I’d have to wait through the pharmacy line for that too.
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September 2022 by Michelle Foona
There were only two people ahead of me; none of us were seen for the first hour of sitting there. In total I waited for 2 hours. I just received both an email and text message informing me my child’s COVID test results are in, however none of the links they provide work (did they mis-enter my info? Not sure), and when I press to speak to a representative, I am not put on hold, but rather told by computer voice that the “person I wish to speak with does not have a valid voice mailbox.” This happens over and over again. So it looks like I have to get in my car and drive back down there if I want my results!
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June 2022 by Mike S.
I set up a Zoom meeting for a very minor issue. I went the Zoom route as an easy way to get a prescription but the NP never showed. I called the Little Clinic support line 10 minutes later and they said I would be charged a $20 no show fee. I was then transferred to "billing" and the rep said she would "try" and have it removed since I was online waiting. That didn't sound reassuring and so far it hasn't been removed. I doubt I will want to use them again.
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June 2022 by Cat Lamp
Staff is incredibly friendly and attentive. I have even received phone calls the following day to check on the status of recovery. It’s my number 1 go to when going all way to my PC dr is inconvenient.