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April 2024 by Pamela E
MY SALES REP WAS THE BEST!!! NO PRESSURE, LET ME DO WHAT I NEEDED TO DO AND THEN ASSISTED ME WITH ALL OF MY QUESTIONS AND CONCERNS :)
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January 2023 by Nathan Gibbs
Bought @ 2,000 $ mattress and box spring set. Within 3 months I developed degenerative disc disease. Orthopedic doctor told me the bed has destroyed my back. I have zero support In the middle of the mattress where my lower back rest. I spend half the night on the floor or a couch now. Customer service is ambivalent and dismissed me even though my bed is only 6 months old. Horrible service and zero reliability
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October 2022 by David Wamsly
Best on the market!
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October 2020 by Patty Bryant
Very nice and knowledgeable people. Great prices. I love ? my new mattress.
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September 2020 by Loretta Kohrs
I bought a mattress there because I had a great experience around 20 years ago with them. I prefer a mattress that I can flip and my first mattress was so comfortable. That mattress lasted a long time. Quality product for a great price. Around 2 years ago, I purchased another mattress and the process was flawless. I would recommend The Original Mattress Factory to anyone.
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September 2019 by Brad Olinger
Honest place to buy a mattress.
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August 2019 by Vicki Swallen
Great product. Great sales person--knowledgeable, helpful, but not pushy. Courteous and professional delivery men.
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July 2019 by Bill Barnett
Just purchased my fourth mattress from The Original Mattress Factory. I love them all including the first which I still have and which has plenty of life in it still. Aside from the quality product their delivery teams are quick and courteous without exception.
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July 2019 by Bill B.
Just purchased my fourth mattress from The Original Mattress Factory. I love them all including the first which I still have and which has plenty of life in it still. Aside from the quality product their delivery teams are quick and courteous without exception. I am not an Original Mattress Factory employee or contractor, nor are any of my family or friends. I'm just a very satisfied customer.
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July 2019 by dfreeze2
If you are in the market for a mattress / mattress set this should be your first and only place to visit. No gimmicks. No "hurry by now!" sales. Just good prices on a great product. I am a 5-time customer.
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June 2019 by Michele C.
Our experience with OMF could not have been better! We were looking for a mattress for my son's new bed. The week before going to OMF, we went to a local retail store to look at mattresses and left disappointed with the high pressure sales tactics and high prices. OMF was like a breath of fresh air! The salesman was friendly and very informative and helpful, using no pressure whatsoever. The mattress options were great. We found one that my son liked and was very reasonably priced. The mattress was delivered within a few days and the delivery team was friendly, quick and efficient. To top it off, my son loves the mattress--he says it's very comfortable. I will definitely shop at OMF in the future and will recommend it to everyone!
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May 2019 by Thom Moon
We were in the market for a new mattress and wanted to check out the Original Mattress Factory. We were quite pleased with our shopping experience. Our salesperson was most helpful, explaining the features of the different mattresses. He encouraged us to try each to see which ones we liked best. He never rushed us and was very forthcoming with information that helped us make our decision. Great shopping experience.
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April 2019 by Andrew Frietch
DO NOT GET A BED HERE!!! Spent over $1,500 on the king size mattress set. After months of struggling to getting acclimated and my back killing me.....we went back up to see what they could do. They gave us some cheap foam top and said to try it. After another coulple month of my back still killing me they said we had to pay a 25% restock fee plus the cost difference to upgrade and another $100 delivery fee for the grand sum of over $750.. Are you kidding me! What ever happened to 100% customer satisfaction. Go to another mattress store where they gaurentee 100% comfort. What happens if I pay the additional $750 return/upgrade and my back still hurts!? This part of the warranty was glossed over “real quickâ€. We are going somewhere else where they will guarantee comfort for a lifetime. I may pay more in the front end, but will be at ease knowing that another company will guarantee the comfort. This is 2019 not 1960. Read the fine print prior to buying a mattress there.
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April 2019 by Jeff Weiss
Excellent experience. My salesperson answered every question, had the right mattress options at a fair price.
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April 2019 by Douglas H.
The purchase was easy, once we decided from among the many options. We went with the adjustable memory foam. Very comfortable. The delivery team was fast and courteous. Just what we needed.
