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November 2023 by Tracy Bauer
They were quick but the guy didn’t put my tire back how it should have been in the trunk locked it. The rep was really nice and helpful. Would definitely recommend them
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November 2023 by DasMouse
Nicely done. Shout out to Charles for making it easy and getting my car serviced quickly. Michelin Cross Climate 2....Best tires money can buy.
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November 2023 by James Stapleton
Fantastic customer service! I scheduled an appointment a few days in advance. Work was done in a timely manor and my car is driving so smooth on the new continental dws06 extremecontact tires!
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November 2023 by S Fitz
Customer service is awful unless you are buying tires, but once you buy, their service is terrible. I purchased two sets of tires and had issues with installation on both. Bought new Michelin tires last week, weren't properly balanced and vibrated at high speed. I called, and they said to bring it in. When I got there, they told me they were too busy to get to it and bring it back the next day, which I couldn't, and I wasn't happy about it. The guy at the counter who I think names is RJ or CJ gave me attitude and said "you can't show up here two hours before we close and expect us to fix it." I don't expect people to drop what they are doing to fix an issue, but when you spend more than $1,000 on tires that weren't installed correctly, and there is a simple fix, you find a way to be accommodating to a paid customer in addition to paying customers.Good customer service is how one is treated when there is an issue, not just the sales process.
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November 2023 by Kell Flo
Made an appt online for new tires and an oil change. Was notified that the tires could be done on the requested day but that they were booked up that day for the oil change. Arrived the day of my appt to a crowded waiting room and the phone ringing incessantly. Charles was a one-man show and stayed calm and pleasant the entire time. He checked me in, informed me that they would do the oil change and had my car done in a timely fashion. Kudos to Charles and those “behind the scene!”
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November 2023 by JC H
This place has never disappointed. Personally have never had a bad experience here. Service desk guys are great and knowledgeable. Have always been able to work me in. Been coming here for years. Impressive considering how busy they always are.
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November 2023 by Lilly B
Do. Not. Go. Here. I came here to get my car looked at and serviced at 8:45am since the night prior, my antifreeze system busted, leaked coolant everywhere, and my car was smoking (mind you, I called to see if I needed an appointment and they said no). They said to give them about a 3-4hr window. Around 12:30, I call and they tell me that my car can’t be fixed immediately/maybe at all because none of their vendors have the parts they need to fix it and they needed a dealership, but refused to call them. I called the dealership myself, and they had no idea what parts they were talking about. The dealership attempted contacting them, but they wouldn’t answer to them. Annoyed and panicked about my car, I called back asking for an update. One of the employees had a really nasty attitude and told me to go pick up the car myself because he doesn’t have the time or patience to be bothered by my concerns. Not helpful at all, very bad communication, wasted my entire day when I could’ve went to the dealership entirely and got it fixed from the beginning if they had just communicated.
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September 2023 by Redd Mad
Took my car in for oil change. I have been taking my car to the Dent location for a few years. They use to have a pick-up and drop-off service. It has been replaced with offering Uber services. Worked out great! Sent a link and you're picked up quickly. I will continue to take my car to Tire discounters in the future! Thank you!
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September 2023 by Michael K.
Professional and high quality. I find the service to be top notch as well. They always communicate what there are gonna do and get it done quickly.
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July 2023 by Kacie Fisher
My tire had a nail in it and I brought it in for repair. Dave at the counter was super friendly and when I came back a couple hours later to pick my car up he said there was no charge for patching my tire. I was prepared to pay and was so pleasantly surprised when he told me that! As a woman who doesn’t know much about cars I sometimes worry that I will be taken advantage of when it comes to getting my car serviced but not here! Great service and a kind staff! I definitely recommend!
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July 2023 by Branden Caudill
The service guy pulled my car out as soon as my brand new was put on he hit the curb and messed up the wall of my tire and scraped the rim with curb rash. Stood there and watched him do it, and was not apologetic at all. Gave me a look like it wasn't that big of a deal and told me I could use a marker for the curb rash.
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June 2023 by Jim K.
They service my car all the time have kept me running for over 20 years, with oil changes , new shoes for my machine, wiper's alignment.I got it all at my Friendly Dent TireDiscounters Store.
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June 2023 by Michael H.
I took my 2017 Honda CRV to the Tire Discounters on Harrison Avenue in Dent. Store manager Charles waited on me and showed me what tires would work good on my car. I ended up purchasing four Cooper tires and they were installed while I waited. The service that I received great. I would recommend this store anyone who is looking to purchase tires for their car or truck. Thanks Charles for the great service
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June 2023 by Ryann Clark
They did real good.Nice & polite, & that is very rare lately.U guys know what I'm talking about.? .
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May 2023 by David Duwel
Brought my 2011 Escalade in for some repair and I had purchased a tire elsewhere before coming here that I wanted them to mount to replace a cheap tire that was put on temporarily by previous owner. I made it super easy to understand what I wanted done, however they took the old tire off to to put a new TPMS sensor in and then put the old tire right back on. The tire that I purchased prior that I wanted them to put on was gone and was not mounted. I was charged a mounting fee and when I called they said to come down to check before the tire person came to take the scrap tires, so I went down there again. After looking around, they said they have no tires back there that will fit my truck, and the tech that worked on it claimed that he remembers doing it. Obviously that is lying through your teeth, check your cameras and find out where this ‘tech’ put my tire after taking it out of my trunk. The tire that I purchased essentially disappeared and they claimed they did everything right and did not offer any thing else other than “If you have another tire we will throw that on”, but obviously I don’t have another tire because i only needed the one replaced, but instead they straight up jacked my tire and simply took the word of the tech that is obviously a blatant lie. How could the tire completely disappear? The tire I brought was a Bridgestone Dueler 265/45/22 and just vanished into thin air after dropping my truck off for them to work on. This was my first time at Tire Discounters and without a doubt I will definitely never go back. Completely unprofessional and poor customer service.
