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January 2024 by marlene tanner
I went to this location on one of our coldest days of the year for air after it was brought to my attention. I pulled to the first bay as I've been told to do in the past. Andrey was out with air hose in hand before I got out of my car. He was polite, very careful to get the right pressure for my car, and did all four when I only knew of one being low. He must be a valued employee because he surely knows how to treat customers. I've always gotten my tires at Tire Discounters, and today "sealed the deal" for future tires. Thank you Andrey, and "Joe" who answered the phone when I called was equally kind.
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January 2024 by Aiesha Howard
Jon provides the highest level of courteous and cheerful service. The technicians are friendly and prompt. I have had 2 nails in my tire within the past month. Though not a problem anyone wants to deal with, my anxiety was reduced because of the great customer service provided.
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December 2023 by Eric Elfner
Today Tire Discounters Kenwood put a set of tires on my Tesla Model 3. I'm reluctant to let non-Tesla service centers work on my "baby" but this seemed like the best idea. It seems they had some issues getting the OEM tires to seat on the rims, but got the job done without too much difficulty. I knew there was a minor alignment issue because of the tire wear and this matched they findings when doing the alignment.It would have been nice if they communicated the installation delay to me, but not a huge deal. They were polite and didn't try to hide the difficulty or try to sell me extra services. If fact, they worked to apply all reasonable rebates and helped me with financing. For many years I have taken my gasoline cars to this Kenwood shop. I have no hesitation in recommending this shop for other Tesla owners.
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December 2023 by Anna Booker
I can't give zero stars, otherwise I would have. I walked in to tire discounters said hello to the gentleman at the front desk he responded with, "what can I do for you, if I can do it at all, we are very busy today". I looked at him, and said. "You don't even know what I needed done", and walked out. Extremely rude, I was so dumbfounded. When this place was across the stree,There was a tall skinny service manager who was very nice. Whoever they have there now will cause them to lose alot of business.
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November 2023 by taryn frazier
Billy was amazing. Not only did he tell me why my tire was losing air, but he brought the tire and showed my son exactly what he did to figure out the issue. He then explained to us how he would fix it and worked in an area by the window so my son could watch. Not only did they fix it, but we enjoyed being there.
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November 2023 by Dave Baughman
I bought 4 new tires today from a competitor, and on 71 just north of Montgomery rd exit the right rear went flat,( the valve stem was not properly seated) ruining the new tire. I limped in to T.D. to see if they could put a new stem in for me, only to find out the tire was ruined, they took my car in and put my spare on immediately , as I called where I bought them, so I could go back and have tire replaced, and you guys wouldn't accept a penny. This made my day, great customer service. Thank you
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November 2023 by gwan love
Vance and his team did an excellent job Saturday! My valve stem had busted and they were able to get me in and back on the road!R. Kiner
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November 2023 by Andrew Callahan
Tire Discount near Nordstrom in Kenwood did a spectacular job on my Tires, Break Pads and Router. Thank you to Mike and his crew, Mike kept me in the loop at all times and did everything on time at affordable cost. Thank you Team
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September 2023 by Mathias Clark
Messed up my brand new rims… have not been helpful in getting it fixed or replaced. Mike has been awful to work with and has not had any urgency in fixing their mistake.If you have a truck with nice wheels, do not come here. Awful experience.
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September 2023 by Donna Smith
We had a blow out on the interstate and needed to get a replacement tire. They were very helpful and put the new tire on the rim right away. We were able to get back on the road. Thanks so much for helping us out!
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September 2023 by S Wenker
The staff is excellent. They are friendly and knowledgeable. They always take care of my tires and oil changes. I strongly recommend them!
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September 2023 by Dawn Sodders
Friendly, fast, service! Mike was awesome. Very knowledgeable and kind. This location is always my number one choice as I’ve had bad service at other tire discounters. Highly recommend!
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September 2023 by Kelsey Spurrier
For the Kenwood road location in Cincinnati, Ohio. Should have listened to the yelp reviews. Found a screw in my tire that wasn't even causing loss of pressure yet. Made appointment to have tire patched, came in and dropped off no problem. Call me back ten mins later stating the tire tread was "too low" to patch. Tech stated my tread was between 2-3/32 and their policy is to not patch below 3. They did however offer me a "great deal" of four new tires for $1,059 . However, my car is barely three years old with 26,000 miles. And I recently was serviced on Aug 8 by my dealership who gave me a print out with tire tread which read them all at 6/32... hmmmm. So I lost half or more of my tread in a few weeks?? See picture for that proof. Super shady practices. I'm 100 percent sure if my husband had come in with the car, they would have patched and moved on. 0/10 avoid at all costs.
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August 2023 by Kelsey S.
Should have listened to the yelp reviews. Found a screw in my tire that wasn't even causing loss of pressure yet. Made appointment to have tire patched, came in and dropped off no problem. Call me back ten mins later stating the tire tread was "too low" to patch. Tech stated my tread was between 2-3/32 and their policy is to not patch below 3. They did however offer me a "great deal" of four new tires for $1,059 . However, my car is barely three years old with 26,000 miles. And I recently was serviced on Aug 8 by my dealership who gave me a print out with tire tread which read them all at 6/32... hmmmm. So I lost half or more of my tread in a few weeks?? See picture for that proof. Super shady practices. I'm 100 percent sure if my husband had come in with the car, they would have patched and moved on. 0/10 avoid at all costs.
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August 2023 by Chloe Carpenter
I chose Tire Discounters for their deal on getting free alignment when purchasing 4 tires. I was able to get an appointment within decent time (made appointment on a Friday to get in the following Monday at 9 am) and the process took about an hour 15. However, when driving my car back my alignment was much worse than before. When I called in about the issue I was told to bring it back in and it would be fixed no problem, but did find it odd I was given no apology at all. Bringing it back in the next day they were able to fix it. And it was fixed right the 2nd time around, but I did feel like I was treated differently and like I was being condescended by coming back in for an issue on them. And again, did not get apologized to. I work in customer service and management and felt like I wasn’t treated with much respect after voicing my concerns after dropping $800 with them. But at the end of the day I have new tires and my car is now properly aligned. Wish they could just have a bit more customer service!!
