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September 2023 by Ward Smith
Rented a power rake/dethatching tool. Unit would not run more than 5 minutes. Returned unit to the store. Staff said they would service and ensure it would run. Picked up unit next day-- same problem.After a wasted two days, and two round trips with a 135# power tool, the manager apologized and told me "don't worry , we'll have some look at it." (The promise from the return on day one) I will be going elsewhere for future tool rental.
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March 2023 by Gio M.
Most unorganized, chaotic locations. Whole isles blocked off with supplies. Had to go outside to get my own cart. Avoid at all cost. They need more employees or something
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December 2022 by Kris R.
I'm not a Home Depot fanatic. I tend to prefer competitors, as they are often cheaper or have better quality products for comparable prices. However, I've been frequenting this Home Depot because I have a store credit that I need to use, that I received prior to Home Depot changing their return policy. Their current return policy is not great. You can return items easily with a receipt or a credit card look up. However, they won't accept returns without a receipt, if you don't have the card used. Even if you have a receipt, items purchased with a store credit may or may not be eligible for return... it's up to the store's discretion. I get that the policy may have changed due to theft or fraud or whatever but like everything in life, a few people can mess things up for everyone. Anyway, I remember a time when most everything at that orange hardware store was cheaper than most everything at that blue hardware store. Well, they've flip flopped because Home Depot is more expensive on majority of paint supplies I viewed today. I can think of a number of other retailers with solid hardware tools at a fraction of the price, and those stores have better return policies. I just think Home Depot could do better in multiple areas, especially availability of staff to assist you. Home Depot, as a whole, really struggles with having employees that can help, say cut wood when needed. Maybe this is due to the pandemic and lack of workers. Maybe not. I hope things improve but I won't hold my breath.
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November 2022 by Stephanie M.
Unless you are doing a curbside pickup order here because you can't find the item(s) somewhere else, do not even waste your time coming here!I will resort to a pickup order if I have to, but I know I better be prepared to sit in my car waiting for a bit.I refuse to go inside this store after so many awful experiences! I do believe most of it is due to not having enough staff, which is very unfortunate. There is no one around to help you. When you do finally speak with a worker, they are lazy and usually not helpful. Going into this store truly just frustrates me and makes me wish I never walked in. I am now going to the nearby Lowe's to meet all of these needs and it is such a better experience! It might not be perfect, but they have way more workers and the workers actually know what they're doing and show a sense of urgency.Team Lowe's! If you haven't given it a try, do it and I guarantee you will be glad you did!
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August 2022 by Earl H.
Last week the delivery driver called me saying I needed to come down from my eleventh floor condo to pick up the gas cooktop I ordered. He said come pick it up as he was not getting out of his truck. Today the Home Depot delivery company called to say he was directed to the loading dock by our doorman. The driver did not press the bell for admittance to the building bUt left and hit and damaged the dock gate. I called Home Depot and was told the guys would not come back today and rescheduled the delivery date 10 days from now. I tried to reason with the Norwood Home Depot service desk to get the delivery for today. They said they were extremely busy and did not have time to call the deliver company. I said, cancel the order and went to the store to pick up documents proving the cancellation. It took the Mgr on Duty over an hour to print the document. Called Tom and Lee appliance stove in Batavia. The refrigerator will be delivered on Thursday, that is Customer Service. Home Depot has no customer service.
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June 2022 by Lyle Witt
I would not recommend taking lawn equipment for service at this tool rental location. After taking several weeks on a repair and charging too much (in my opinion) for what should have been covered under a warranty through Ryobi, they returned my "fixed" weedeater that began having similar problems after only three uses. Beyond that, they would not confirm over the phone that they'd fix their "repair" without an additional charge.
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March 2022 by Michael B.
Took well over an hour to mix two quarts of paint. Unacceptable. In fact I'm still waiting after the machine gave me green for the second time trying to match a brown.
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November 2021 by Tyler E.
I want to start out saying I typically stay away from this home depo due to lack of good employees. But with that said today I had a gentleman named Dave T in plumbing actually come up to me and asked if I needed help. I never had this at this store before. This gentleman was very helpful with every question.
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September 2021 by Kenya T.
My mom went shopping for floor tiles. They sold here some wall tiles and her floor broke. Instead of following the manufacturer's recommendation. She listened to the store associate who said it was ok to put in.
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July 2021 by Mehmed M.
Jesus. These box stores are all the same. The workers are either stupid, lazy, incompetent, or all three. Christ. I waste so much time walking around looking for s*** asking multiple people with everyone giving a different - incorrect- answer to where their s*** is. Christ.
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June 2021 by Tyler M.
I have spent more time in Home Depot this year than I have my entire life and I'm not mad about it (isn't it funny how much more enjoyable this store gets the older you are?). Lately though, most of my time has been spent at the Crestview Hills location, so this was my first recent visit here. Wow... the nursery and outdoor section runs circles around many of the other locations in the area. The variety was really impressive and the plants all looked SUPER healthy. I was mostly here to pick up some soil and a new planter, but I struggled to walk out without purchasing a new plant. The checkout process was super smooth and the staff were friendly and efficient. I would definitely recommend checking out this location for your gardening needs!
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May 2021 by Ed M.
I placed an online order for pickup, I received the, (order is ready email) on Tuesday 5-11 but it was very heavy so I waited until Saturday 5-15 to pick it up when I could bring someone to help me with it. When I arrived at the store to pick it up, (4 days later), I was told that my order was still on the truck and it would be an hour and a half before they could get it off the truck and have it ready for me. I left the store and returned 2 hours later. The order was at the customer service counter when I arrived. Then after waiting another 20 minutes, the idiots at customer service had a young guy (some people would refer to him as mentally challenged) take it out to my truck with a pallet jack so he could pick it up and put it in my truck. It weighs 290 lbs. I told him he needs to tell the idiots at customer service to have someone bring it out with a fork lift to put it into the truck. That took another half hour. The pickup receipt said the order was a will call. I wouldn't know how to place an order for will call since Home Depot's online ordering only offers pickup and shipping, there is no mention of will call orders. The email does not mention a will call order either. The email that I received said very clearly, your order is ready for pickup, pick up location (customer service) and is also eligible for curbside pickup and they could bring my order out to my vehicle while I wait. Why would I want to wait in my vehicle for 2 hours? The only mentally challenged people I met at this Home Depot were working at the customer service counter. I can't imagine how Home Depot is able to keep this pathetic location open. Home Depot should find someone who can write an accurate email. Instead of (your order is ready for pick up). It should say (your order has arrived at the store, call the store 2 hours before you are coming to pick it up and we'll make a poor attempt to have it ready so you'll only have to wait a half hour to an hour after you arrive). Also hiring people with some common sense would probably help. The item is still sitting in my truck because I'm thinking, I may want to take it back and have them come out and get it out of my truck so I can return it for a refund and give Lowes a try with the order. The idiots can lift it out of my truck and carry it into the store themselves or use a forklift, if they can think of it themselves.
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April 2021 by Andrew Yang
Useful place to rent tools. Appointment is required.
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June 2020 by Dale H.
I came here for supplies for my plants. The customer service here was great!! I was looking for plant stakes for my indoor cactus that's growing out of control, and the person in the garden section first showed me tomato cages. However, when I explained what I needed she came up with the great idea of using wooden dowel rods! She directed me to the area and let me leave my plant fertilizers, etc. at her register. When I went to the lumber area, a gentleman helped me. He explained that it was his second day on the job :o). I described what I needed and we found them together. He exclaimed that he learned something new! I just loved his friendliness, attitude, and openness! Same with the woman in the garden section who helped me! They also had a nice selection of herb plants :o) Overall, great experience here!!
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June 2020 by JoAnne F.
Whoa. I knew service was bad due to the pandemic, but what Home Depot did was ridiculous. They refused to exchange a Dremel Rotary Tool lacking a power cord EVEN THOUGH WE HAD A RECEIPT. The Dremel was brand new. They said my husband "was a problem." That's because he returned too many things BECAUSE THEY RANG UP THE SAME PRODUCT THREE TIMES. I am very disappointed in Home Depot, but not really surprised. I guess they don't need my business anymore.
