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March 2024 by Donna Norvell
Great Service. Employee Angie is your shining star, very hard worker
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March 2024 by King Mo
Excellent, friendly staff and live savers
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March 2024 by Cecil Jackson
Nothing. Sharonville location was a headache. Never again will I choose that location. Returned my equipment. Then was told they couldn't find it. Be very careful. And be aware of that kind of business. Better yet make sure you call your bank and block your card for any charges. I had to call the cooperate office. Zero stars for the Sharonville location. Bad business.
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March 2024 by Beth Writebol
Joe and Rob are the top people in customer service at this place. Never fail to get what I need when I need it. I will continue to go back to this U-Haul anytime I need a truck for any of my needs.
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February 2024 by Andrea Bowen
The one kid took a break and left us in the lobby to smoke and then he went to move a U-Haul and sped off very fast skid marks. And then the older man was running his mouth about the younger kid and saying how he had break Downs’s and how he is going to get fired. Don’t go to this place if I could rate it 0 stars I would.
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February 2024 by Phyllis Brown
Quick service, courteous staff.
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January 2024 by Tony Adamski
Definitely not a good place to work at they have employees who do drugs on the property and they know about it they employees to threaten other employees and nothing gets done they don't seem to understand that ppl who live 1 2/2 to 3 hours away get stuck in rush hour traffic causing them to be late most of the employees are related to each other via marriage or blood related so there's a lot of favoritism they give final write ups for everything even the smallest mistakes I do NOT recommend working at this location
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January 2024 by Chris Rankin
Very friendly. Very helpful. Quick and easy. Answered all my questions and was efficient. Wished me a happy new year and a wonderful trip.
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December 2023 by rich clark
some delays at first,i believe Greg was your guy he did a great job fixing everything i give him 5 stars
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December 2023 by Joe Godbey
Easy to reserve and the truck was ready when I got there
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November 2023 by Suchit Patel
I was given 3/4 tank of fuel and I returned the u-haul truck at same level of fuel. Then this location afterwards still charged for gas stating I didn’t fill-up the gas. Also, the person at the desk was completely disinterested in working and not helpful. They park the U-Haul so close to each other that it was difficult to get out of the parking spot. Rent your U-haul from another location.
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October 2023 by Mike Due
They had what we needed and got us on our way quickly. Even check-in was super fast. Lady who helped us was efficient and friendly
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October 2023 by Sarah Beck
The GM at this store is the best always willing to help with my rental, they also have all the moving supplies you could think of, what a great store
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September 2023 by Linda Callahan
We had reserved a truck with another company to take our son to college. We thought it was slightly more economical than other places. However, when we got there they didn’t have the size we had reserved and offered us no further assistance. We were leaving the next morning! We immediately called our local U-Haul (which we should’ve done in the first place!). A man named Gary put me on hold, immediately found me a truck a few towns away and literally saved the day for us. Thank you Gary and U-Haul.
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August 2023 by Steve Nelson
We waited almost 15 minutes in the store for an employee to show up to check us out. When the employee arrived, it seemed like he didn't care that we were waiting. I will not return to this store again! The owner appeared before we left the store, and his attitude was as pissy as his employee. What horrible customer service. Enter this store at your own risk, I hope you don't leave as disappointed and annoyed as I did.
