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March 2023 by Connie
NO STARS! WORST EXPERIENCE EVER AT THIS MADISON RD SELF SERVE LOCATION AND UHAUL CS ON MOVING DAY!!! There’s NO staff to assist you at this location and our confirmation reservation did not work during multiple attempts on the web checkin process. We followed online instructions but it kept telling us NO RESV! We then called CS and were placed on hold 30 minutes while waiting in the parking lot . Never got thru! Our resv originated in person with MILFORD UHAUL, but a day before we were notified that Milford didn’t have the truck we needed. We were not informed this was self-serve location!! TWO hours waisted along with HUGH disappointment and inconvenience on our OUT OF STATE MOVE DAY!
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February 2023 by Connie D.
NO STARS! BEWARE...Madison Rd. is a SELF SERVE location with no staff to assist you and the website checkin process for this location DOES NOT WORK!!! We CALLED and spoke with MILFORD to book our truck, then a day prior to our resv, we were told they did not have the size needed and sent us to Madison road NOT explaining this was a self-serve location !!! On our pickup day, the website checkin process said we did not have a reservation (although I have email confirmation) so we could not get our truck! multiple attempts to checkin said no resv! After calling CS in the parking lot and put on hold for 30 min we left! Waisted 2 hours! This was an out of state move day for us and a HUGH inconvenience and disappointment!!! Moving day is important where you plan, pack and take days off to MOVE. WORST EXPERIENCE EVER!!!
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April 2022 by Stephanie Anspach
Good people, went above and beyond for me. So i will always go to them for my uhaul needs
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January 2018 by Ilea S.
Be careful that you are not charged for furniture pads as this location does not carry them and you will be charged an additional $60 for not returning them afterwards even if they were never received. They do at least have staff and trucks available unlike many other locations in this area.
