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March 2024 by Sir Darthpool
Rude and lazy staff, don’t bother.
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February 2024 by Richard Schulte
I was charged $24.74 because I returned my trailer after close. I was never told there would be an additional fee for returning after close.I returned the trailer according to the hours I prepaid. Feel I was misled on pricing and swindled because they closed at 7pm.
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February 2024 by andrew trice
Needed help with a hitch. The manager was incredibly helpful, and the rates were reasonable.
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February 2024 by Mindy Woodruff
Steve is so kind every time we need him.
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February 2024 by David Anderson
I see some negative reviews on this location. That has never been a problem in my particular needs or rental needs
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January 2024 by Barbie Gartin
Love the staff here always helpful and friendly!
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December 2023 by Vicki Baker
We had the best experience with our check in process at U-Haul. We were met with a smiling face from "Jay," and she was so professional and friendly! She made our day with all of her warm and wonderful comments she made to us. She is definitely a TOP NOTCH employee and I hope the company sees that!
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December 2023 by Mark Trout
Juanna, was awesome. Got me hooked up quickly on the auto carrier, ensured all was connected correctly and smoothly closed out my paperwork when i returned. She the customer oriented, friendly and respectful. Highly recommend. Thank you.
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October 2023 by Shawna ball
We went to get boxes for our move and were greeted by Ms Jewanna Patterson. She was super friendly and very helpful. I would highly recommend going to the U-Haul at 8210 Beechmont Ave.
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August 2023 by D'Sheild Trumble-Eversole
I would give this location 0 stars if I could. I'm so fit to be tied right now.I had a towhitch installed on my jeep earlier this year, and thankfully got the wiring warranty, because they messed up the wiring on the front of my jeep, left it lying on my engine block which caused the wire casing to melt, and ground, causing my fuse to blow multiple times. When I took it to my uhaul of choice(the sharonville location, I'd recommend them all day long, their store manager rob is such a wonderful person) they fixed it for me immediately. When I called the beechmont store manager to inform him that this mishap cost me thousands of dollars in lost revenue from business trips I had to cancel due to my wiring not working he very nastily said to me "Well you could have taken it to any uhaul nationwide and they'd have fixed it, I don't know what you want me to do"So I sat on that for a few days and figured you know what I'm just gonna give this place a little humanity and grace and take the hit on the chin.Following up from this weekend, I get to my uhaul location of choice, they were unhooking my trailer and proceed to show me where beechmont uhaul messed up the other end of the wiring, it was completely shredded be ause beechmont just tucked it up under the back frame and it had come loose at some point during my trip and is completely shredded. I'm sitting here at uhaul sharonville now where once again the amazing people here took the initiative to inform me that the wires were messed up and are actually fixing it right now.As they're fixing it I hear one of the guys exclaim "oh my god" and he walked up to my window and asks if beechmont also supplied the ball hitch, of course I had, it was so loose they were able to move the ball back and forth.I'm not going to bother calling beechmont since their store manager is the opposite of helpful or customer oriented, and am going straight to corporate and social media with these pictures and vid.DO NOT GO TO THIS LOCATION UNDER ANY CIRCUMSTANCE!
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July 2023 by L B-R
The Beechmont staff were awesome with helping me with a recent van rental. Jewanna's advice on selecting a larger truck was spot on and so helpful. I highly recommend this location. I had difficulty uploading initial images due to app tumbling but otherwise was smooth process.
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July 2023 by Dustin Dezarn
Steve was super helpful and clearly explained everything for a first-time customer/mover. Our truck was clean, with no grime from previous customers. Both pick-up and drop-off were super quick and allowed us to get back to moving.
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March 2023 by Natasha Todd
Great store. Davids awesome! Very grateful
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June 2022 by Stan Durst
The guy who waited on me was crabby and barely spoke. He pointed to the cash register when he wanted to ring me up. No greeting, thank you... nothing. Its a shame you can't get good customer service people any more.
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June 2022 by David Ploetz
I was greeted kindly. Then your technician sold and put together right hitch for my camper. He then noticed in the picture I showed him that my father's hitch was put together with the nut on the wrong side. Wow, his attention to detail and the fact that he probably saved my Dad's life. We are customers for life.
