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May 2023 by Bailey A.
Bad phone service the GM is miserable and apparently this location is the only location that doesn't offer any discounts! No phone etiquette nor personalized service! Hope you feel so accomplished for becoming a GM at uhaul! Life goals!!!!!
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July 2021 by James C.
Uhaul is terrible especially in Dallas, Texas branch. Double charged us and been going back and forth with them. They claimed to fix issue but did not. Do not use uhaul
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May 2021 by Jesse J.
I waited for a half hour for propane and finally left empty-handed. While I waited, another customer came and similarly waited for propane before leaving.
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August 2020 by Rhiannon S.
The worker behind the counter had no mask on. Its the middle of a pandemic for crying out loud, its not that hard to wear a mask- especially when customers are required to do so and the state has mandated them. Not only did he put the 3 other customers and myself at risk he also flaunted a state mandate. I'll be getting my moving supplies from a different location from now on! Do not recommend!
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October 2019 by Cam C.
Terrible. I scheduled a hitch installation online. When I got to the location, I was told they don't do installations on Sunday. I had to take the hitch myself to another location where it took over 5 hours to install. I missed my gig that night. After calling U-Haul customer service at least 10 times, I still have not received a refund even though this store DID NOT INSTALL MY HITCH. The manager said he called and left voicemails, but he didn't. Now over a month after the installation, I still have not heard word from the manager. Worst customer service experience of my life. Do not go to this U-Haul for any of your moving or storage needs.
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August 2019 by Greg M.
After almost two months passed since the first complaint I submitted by phone, my complaint file was finally closed. I never heard back from the manager of the store. I was able to get the cell phone number of the supervisor of the store manager. I got this number by first getting the phone number of the office where the supervisor works (I got this number by calling the 1-877 number). I called the Northgate store at least a dozen times during business hours but nobody ever answered which reroutes the call to a U-Haul customer service rep (at the 1-877 number) who doesn't work at the store. When I called the supervisor's officem I was able to get the supervisor's cell phone. I spoke with the supervisor and explained my situation. He did apologize and explained the reasons why the delivery was early and pick-up was late. However, this information really wasn't helpful as I had known this for the past two months. Further, it seems fair to say that it is U-Haul's responsibility to follow through on their commitments and contract agreements. If/when they fall short, I think they owe the customer a refund. I digress. I gave two starts this time because of the reimbursement.
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August 2019 by Kit P.
If I could give zero stars , I would . My entire uhaul experience (over the course of five weeks; moving my 85 year old mother's belongings across the country to a memory care facility) was a NIGHTMARE. I was given the manger's cell phone number by the customer service rep at the central U-Haul location. I was treated so incredibly rudely by the manager : Gary Smith , who never responded to may calls, hung up on me when I wanted so badly to have him hear my experience thus far, and on and on. The box was 8 days later than the guaranteed date. It went on and on but the worst part was the local Cincinnati manger. I will NEVER use Uhaul again. (By the way, filed complaint and have yet to hear from anyone. )
