UPS Credit Union

Most Recent Comments

• October 2018 by Micah P.
  Let me start with this: UPS on 3rd street doesn't have a direct phone number. When you Google UPS a 1-800 number comes up and you cannot connect with anyone directly at that store. My package that was to be delivered in mid-September has, for 3 weeks, not been clearly communicated. It was shipped to NYC and with a miscommunication the sender rejected the package. Then they told me they were going to dispatch the package and have it resent the next day - didn't happen. Then someone was going to call me to discuss - never happened. The package was sent back to Ohio, and UPS said that they tried to deliver it but there was no apartment number evident - we live in a house. So, then I call UPS, they have no direct phone number. The UPS representative said I would have to physically go to the store and deal with it. End Scene.
• August 2018 by Roth M.
  Having received a Final Delivery Notice for a package, I had to go pick it up myself with some notification.. So apparently I had to download the app(free). The app was really quite strict, and I had to enter all kinds of info, including my credit card info,as they charge $5.50 to have a package delivered to a UPS store instead of the downtown 3rd Street hub. It would be nice to have the option of payment upon receiving said package, at the location, but that's not an option. Great. Fine. I enter all the info, get charged through the app. I go to the store it's supposed to be, and they know nothing. No package. Luckily (through MUCH sleuthing) and I just happened to have the previous Delivery Notice with me, the Beechmont UPS location people(kudos to them) were able to determine that my package was at the downtown 3rd Street location anyway... I had taken off work early to go to the Beechmont location before they closed ($$). Finally got down to the downtown location, got my package, asked, "so do I get a refund for the $5.50 charge to ship it to a remote UPS store, since it never was sent there?" I got a "no" shake of the head. As I turned and walked away, I said, because the $5.50 and the time I took off work to get this thing, I'm probably out $25 bucks, and I didn't even order this. Someone was sending me something and I don't even know what the f*** it is." I used the real f word. FYI, while at the UPS store on Beechmont, we did find a package for someone else that had their name stickered on it 2-3 times, and also mine once. Pull your head out of your a*** UPS.
• June 2018 by Steve R.
  Great experience! Jim was working the front office area and was very attentive to al customers that walked through in the short time I was there. He was helpful in directing me how to complete my shipment. Couldn't ask for a better customer service experience.
• May 2018 by Carlos C.
  After receiving notices via email that my packages were that I paid to have delivered by Tuesday, May 22 would be on time my packages never arrived. Last night when my packages did not arrive I called UPS customer service only to be told that there was nothing they could do for me that I would be receiving a phone call from the supervisor and that my packages would be prioritized for morning delivery. The reason why I put my packages on a Tuesday delivery was because I needed them for a job this morning. I never received the phone call and now my packages are supposedly scheduled for a Wednesday afternoon delivery by 3 PM. At no point did I receive a phone call from the management that I was told to nor has anyone attempted to remedy any sort of situation when it comes to the way that my packages have been treated and the so-called prioritization that I was supposed to receive which I did not. I would not ever recommend anyone use UPS in this day and age a company like Amazon or even the US Postal Service can deliver items when they say they're going to but UPS can't seem to get it together. This is very upsetting and I will not be dealing with UPS ever again.