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March 2024 by JOE
Very helpful staff friendly and knowledgeable
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September 2020 by Jeanette K.
The staff at this bank is very nice! Jeff, the manager is just an incredible human being! He goes out of his way to make the customer experience a very nice one! I can't wait for them to re open again. I miss them.
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August 2020 by marianne Lawrence
US Bank Mariemont LocationStacey, a teller at the end of what I'm sure had been a long day, was wonderfully professional, helpful and empathetic. I called the Wooster Pike location following a frustrating interaction at another US Bank location. I needed directions to her location and assurance that she would wait for me to get there, even though there was a better-then-good chance I would be a 'one minute before closing' customer that day. She encouraged me to "head her way and drive safe" further letting me know she would be looking for me to arrive- I must admit I felt like her most important customer that day! She even went the extra mile to let me know she would call me immediately if their system went down while I was on my way. I arrived safely, was able to complete my transaction and left with a smile on my face and determination to give her a positive shout-out. SO HERE IT IS, STACEY- THANK YOU, YA DONE GOOD! Sincerely, Marianne Lawrence
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April 2020 by mark odonnell
This branch has a great service team and always has since they were Star Bank on Plainville.
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March 2020 by sallysnaglepuss
Stacey is the most polite, easy going banker in the world! Amazing service all the time. THANK YOU STACEY! :)
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October 2019 by Nick Vatutu
Avoid if you need Western Union service!! With a hint of racism in the middle. While I was getting service from Jeff, they decided to set me aside and take the next white person behind me because my own time and service could wait.
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May 2019 by Hooked On Bassin
I ONLY go to two different branches and this is one of them. Reason: employees here are super helpful and almost overly friendly! Hahah
