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March 2024 by Angela Grimes
Excellent. No appointment necessary, just bring your proper documents. Photos taken there, paperwork filled out and signed. Pay and go. No problem No wait.
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March 2024 by Terence Ahern
Took me 5 minutes to do all the paperwork, get the photo taken and leave. Make sure you read what documents you need to have and it's a piece of cake
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February 2024 by The Cat Lady
I went right at 8am. It was a very pleasant experience. I got my passport. I had all my documents together and filled out the form. It made the process go fast. I was done within 10 mins.
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February 2024 by Highkey mami
I have a highly time-sensitive legal document that was sent to this location for some reason - it was addressed elsewhere but found out it was sent here. I can’t get ahold of a single person at this location for a week straight to confirm or deny that my document is here. I don’t live in the state so I can’t just pull-up. It’s costing me hundreds of dollars and hits to my credit score by this not being handled properly! I should at least be getting an email back regarding this issue : I’ll leave the service requests numbers here in case a responsible adult who works there sees this#60232947#60232861
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February 2024 by Kiyah Chames (Myra Kai)
The darker complexion male that appears to be the manager is HIGHLY rude with his tone of voice, body language, & facial expressions. He rudely asked the other woman working “what is she doing here!?” (directed towards me.) I explained how a mistake was made on my passport, he aggressively replied “oh well we don’t do passports after 4!” I didn’t see any signs around the building stating such. I told him he didn’t have to get smart elic. We exchanged more words and I left.Every other employee I encountered had high mannerism & were very well spoken. I’m unsure why that man was so arrogant but i didn’t like it at all!
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January 2024 by Brandon Walton
slow, mildly helpful, the lady helping me looked at me like I was crazy when I told her I received a text from usps saying I had to pick up a package there
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December 2023 by Ali Salim
Zero ? because the people who work there never help you with anything the loast my mail, and the tracking show the last destination was in there place, I called ..couple times and hang up in faceWorst usps
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July 2023 by Lane Biederman
Terrible. I get told my package went out for delivery, just to get told to pick it up.. go to pick it up and they tell me it's back out for delivery. Just for it to never show up. I've made two claims (they closed the first one, saying my package was delivered but it never was.) That was a Saturday, it's now Wednesday and still no updates.
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October 2022 by Shawn F.
There aren't a lot of amenities in this part of town. No restaurants or shops. Really just a bunch of industrial buildings, factories, & offices. But 2 days a week, I'm down here, so I've got things to do, right? I had a package to mail & had never been here before, usually relying on the Covington or Newport USPS locations. But the weather was miserable today & I found out that this place was a quarter mile from my office.A decent amount of free, no hassle parking in a lot across the street. The post office itself is in a huge building, so tall, in fact, I wasn't quite sure I was in the right place until I went inside. Rather than wait in line, I settled for the self-service machine & was in & out in a couple of minutes. The parking lot also has a drive up option if you just need to mail something simple.
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September 2022 by Michella Karapondo
I had an appointment for processing my passport. This is one of the few locations open on Saturday. I found the staff to be friendly and efficient. Don't expect to get stamps here - it's clearly marked as a passport facility.
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August 2022 by Scott Maloney
They never delivered my package, so I waited a day to call and report that it was not delivered, because we've dealt with this before, and sometimes they just mark it as delivered and don't make it there till the next day, filed a claim, the local office called back, assured me that it was delivered and marked as delivered, I told them it wasn't we checked multiple times in the days surrounding, said they couldn't do anything to help, and then hung up on me. Still waiting for an update...
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August 2022 by asia hardin
Super rude and unhelpful. They hang up on you for asking questions they don’t feel like answering. Idk what kind of place this is but it’s the worst encounter I’ve had with a usps by far.
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April 2022 by nick H,
I thought bankers had cushy hours....
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April 2022 by Kyle F.
People who occupy the front desk are much like any other postal employee. They don't know their own policies and only enforce the policies that ensure the lease amount of effort on their part. If the postal service was treated like a real business they'd have gone out of business a long time ago. Once they've given their verdict on a manner they cannot be told otherwise.
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March 2022 by A EMAIL
Well getting anyone to answer forget it .if this rating gets through censorship. You will be put on hold 30 to 60 minutes call back will be from some state in the northeast my rating is (-) 50 on a good day. It is better to drive down there.
