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March 2024 by London Blancoo
They never resolve my issue they keep not delivering my mail. They are horrible. if I could give them zero stars, I would Customer service is horrible as well calling them on the phone as horrible. They suck all around and I still haven't got my mail.
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February 2024 by Rick Kemble
The absolute worst post office. Waited in line for over a half hour and they took their good time serving customers in front of me. When it was my turn, she told me I had to get out of line and fill out a return address form, something I would have been happy to do at the counter and would only take a fraction of the time the people in front of me took. I left without mailing and package and will never go back to this post office again! I would give zero stars if I could. I took my package to the Cheviot - Westwood post office and was in and out in less than 10 minutes. The lady that waited on me just told me to write my return address on the box and I was done. Perhaps they could train the sh-t show on Colerain, assuming they are trainable which is debatable.
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February 2024 by Anne Jones
Very friendly staff
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December 2023 by BEERSLAER
Line was not too long & moved quickly. Guy who waited on me was pleasant & polite.
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December 2023 by Raymond Burt III
I stop in once a week to ship items that are all “Prepaid Labels” — due to scheduling and my availability, I’m typically stopping after business hours to utilize the Self-Service machine. The machine itself is non-functional more than 75% of the time — “Scan Prepaid Not Available” or “Receipt Printer Not Working” or the touch screen isn’t functioning or the machine itself is down.Please service and properly maintenance your Self Service machine more frequently.
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December 2023 by Jean Grey
God help you if your mail comes through this office, you’ll probably never get it. Since moving to the area served by this office my informed delivery is never right, mail is consistently late or just vanishes completely. The staff at the location is completely worthless and will just make up reasons why nothing is their fault. The supervisors are even more worthless.
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December 2023 by Danyelle White
Rhonda was extremely rude ! There was her and another lady working the front desk and she left the lady with 10+ customers in line. The other lady was working on a difficult project with another customer, so it took her a good while. Rhonda just walked off the register and didn’t say I’ll go get such and such to come help you no nothing. That’s very rude and unprofessional. Not to mention, she has several bad reviews as is. Something needs to be done with RUDE RHONDA. That’s probably why her mom named her that because she knew !
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December 2023 by Kelleigh McCarthy
No mail from here in 2.5 weeks. When I went to pick up, they didn’t have it at the post office either. No one seems to have a guess of where 2.5 weeks of mail went.
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October 2023 by Gemini True
I wish I could give this place a negative 5. Had the WORST experience with the worker Rhonda.I went to this location to send a package. It was 5 mins to closing, and she was assisting someone else. As I was approaching the line(only 1 other person in front of me), I could see that she was clearly annoyed that I came in late. It appeared that she was complaining to the customer that she was assisting about me coming in late. However, the Post Office doesn't close until it's CLOSED!!!As I stood in line for 5 mins, she finally was done with the customer she was assisting, and called up the customer that was in front of me. Then, that's when she proceeded to tell me that she would not be able to assist me because the office was closed. smhNow, I would have understood if she would have told me that when I first came in. No harm, no foul. However, she just let me stand there for 5 minutes before telling me that. I just looked at her and asked "Why didn't you tell me that when I first came in", and she was like "I TOLD YOU!". I'm like "No you didn't, and you probably told that customer that you were assisting that you were not going to assist me", and she just put her hand up and was like "whatever." smhA couple of customers in there were witnessed it, and one of them suggested to do self-checkout or something like that, or other methods. I appreciated that person doing so, however, the Postal employee could have easily suggested that when I first walked in, stating that she wouldn't be able to assist me because they were closing and suggest other methods. But no, she just had an attitude, and was clearly rude, and upset that someone would dare come in why they were still OPENED. smhI hate every experience that I have had coming into this location. I wish we were part of the Mount Healthy mail route, because, like others on here stated, this is the WORST location in Cincy.
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October 2023 by Adam Sr. McHenry
This lady Bev who works the counter at the colerain location by home depot. She has the most horrible and bad attitude to offer. very rude and I don’t enjoy going their because she talks at you rudely instead of providing customer service. The whole attitude really makes it hard for people to have a good experience at the post office.
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October 2023 by Leslie Weisner
I drive several miles out of my way to get here. Always a good experience - staff has been friendly and helpful even with long lines. I can count on their delivery time too.
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August 2023 by Nina Le-Currier
Had a very rude and snarky encounter at this location today. Came in with 2 packages that already had labels and one that needed one. Got to the clerk and asked for a pen because there wasnt any around, and she looks at me like Im being ridiculous and says "You people crack me up, this is the one place you need to bring a pen and you don't"I was really taken back by it and proceed to tell her that the last time I was in, there were pens around for people to use. I didnt have a proper package for couple of items so I just had to buy one there and have them label it. I also don't go through getting labels printed out at USPS because I print them out at home and can just drop them off. She proceeds to give me a pen that was tied to a plastic fork to use. If you were able to let me use a pen then why was there such a comment needed in the first place. Criticizing people for something that isn't really a general understanding amongst people is completely ignorant. Treating and speaking to people as if they are beneath you is just a reflection of your poor character. Sorry you hate youre job so much, but dont take it out on people youre servicing.Also the remark about "you people" , What does that even mean? Mind you everyone reading, I am of asian decent and the clerk was african american. It almost seemed like she talked to me like i wouldnt understand her or I was asian and was too timid to talk back. POOR MANAGEMENT, POOR ATTITUDES!
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August 2023 by Karen Jackson
Hello,The postal workers must not want to work. You need to hire more because today, Saturday, August 5, 2023, they closed before 2:00 PM.That inconveniences customers who travel there (whether they realize that or not) that travel there and they are not open until 2:00 PM.I was there before 2:00 and everything was closed down. There was not a postal worker in sight.Bad business!Thanks for nothing!Karen
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August 2023 by Brian E.
Terrible service for my daughters appointment for her passport. Claimed we didn't show up on there schedule and after showing the confirmation email we received they still refused to see her.
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July 2023 by Kristin Hill
The worst USPS location in Cincinnati. I paid for a PO Box for more than a year but no one ever opened it up in the back so all the mail I was sent was returned to sender. I missed a great deal of important mail and it cost me a lot of money to fix some of those issues. I never received any compensation or even a darn apology. Our mail at home is frequently late- like we don’t get mail at all for two days and then we get a ton. And the entire neighborhood’s packages are not delivered correctly. Luckily for our neighbors, we keep dropping their mail-order prescriptions off at their house when they wrongly come to ours. Unfortunately none of my neighbors will return this favor so we regularly lose packages and USPS claims they are delivered. The best part is that you can literally see them delivered to the wrong house when you track the package. Are simple street names and house numbers too difficult for the post office now?? That seems like the whole point!
