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October 2023 by Lisa Samson
This location has some wonderful employees. Bee knows me by name and is always friendly and efficient. The employees apologize if you have to wait, and do their best to help all the customers.
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September 2023 by Jessica Wuebbolt
Don’t go to this post office, the lady working at the time was rude and irritated, she refused to let me use six inches of tape to repackage my box to ship and told me to buy tape, the lady was acting like the tape was coming out of her paycheck.
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August 2023 by Jessica
Don’t go to this post office, the lady working at the time was rude and irritated, she refused to let me use six inches of tape to repackage my box to ship and told me to buy tape, the lady was acting like the tape was coming out of her paycheck.
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June 2023 by Shawn F.
I'd be in no great rush to return here.I was nearby running errands yesterday & had some items to mail, so I thought I'd drop them off. With nothing else to do at the time, I arrived abou 20 minutes before opening & found a parking space.Until I got yelled at by an employee. "You can't park here!" More stunned than upset by this claim, I asked why not. She claimed it was postal employee parking. I asked her where customer parking was & drove to a space about 6 feet away.Now, where I had parked initially was a line of spaces toward the rear of the main lot, steps away from a sign that says customer parking. There's no indication anywhere of her claim that it's employee parking. But, as I was mailing some expensive items & have minimal trust in post office employees as it is given some unfortunate recent experiences, I didn't want to set her off & then have to deal with the woman at the counter. So I kept quiet.When they opened a short time later, I went inside. As others have noted, there's frustratingly no self-service machine. Nor do they make much effort to make what is available to customers accessible (there's a separate section with mailing supplies & things that's locked up). While I was first to arrive, I had chilled in my car because Sirius XM was playing one of my favorite '80s jams, so by the time that tune ended, there were 3 or 4 people in line ahead of me. One was there to complain about mail that he was expecting that kept bouncing around their system. While my sympathies were with the man on listening to him relay his account of the situation, the woman behind the counter (a different one) tried to shift the blame onto him, which felt supremely shady to the point of diabolical.As I was next in line, all I could do was nod at her & move on.Sometimes I feel it's the customers who should be "going postal," given the way we & are mail are treated & the insanely high cost of doing business with the USPS on top of that.
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May 2023 by Nikki George
I don't understand the negative reviews. I have received awesome customer service each and every time. I stop in at least once a week for the past year to pick up packages. I have interacted with three women employees and they are professional, kind, and efficient. Thank you for the awesome customer service and efficiency, I greatly appreciate it.
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May 2023 by Party2 theppl
If this is the location where JOHN the station manager work, I am filing a CONSUMER AFFAIRS and BBB COMPLAINT today ALSO BLASTING THIS LOCATION ON SOCIAL MEDIA FOR THE DIGUSTING BEHAVIOR THAT THE WORKER DISPLAY, WHICH IS A WHOLE MISREPRESENTATION OF THE POSTAL SERVICE, this guy hung up in my face 2 times, very obnoxious,Rude,disrespectful, disgusting, distasteful,rodent. They falsified shipping claiming they attempt to deliver my package yesterday, saying there was no access, this was a lie, my complex is a open entry community, ge had a whole attitude when he call me because I made a complaint, this office closes at 5pm they attempted to deliver at 510pm per day, but reported to the shipper they attempted to deliver at 410pm, so which one is it?????? The usps governor is the ones who handle such so people if you experience such behavior from any of their workers file a uspsp consumers affairs complaint, and then call customer service to file and get a complaint number.
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April 2023 by James Weaver
So I went there and had a letter mailedIt was never received and once I called to find out what’s going on they’re saying that I need a tracking number. It’s not a package. I don’t have a truck home and you can’t speak to a real person.
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April 2023 by R J
Thank you Ashley for all of your help today! I appreciate you finding my package without my tracking number!
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April 2023 by will love
Rude for no reason. Interpersonal and customer service skills lacking. If you don’t like your job find one you do like instead of sharing your negativity on customers. Can I give 0 stars.
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February 2023 by Liz Bradley
The employees need to stop parking in the back of the building where everyone has to drive through after using the drop box. It is not big enough for people to park there and for other vehicles to make it through. There are plenty of other places made for parking. It's just lazy and inconsiderate.
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November 2022 by Jewel Squire
The postal lady at the counter wouldn't even bother to check and see if my package was still at the place she was like "if it says that then it's already back out for delivery" I asked if she could at least check just in case but she still wouldn't bother. It's because of postal service people like this that makes me not trust post office with my mail/packages
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October 2022 by Tyler Cline
Worst place ever, we are lucky to get mail every 2 weeks you get email from post office of what's supposed to come in mail but that never happens so go to this office and they don't know anything just make up stories about oh its out so they just take mail and not deliver it I guess,worst bunch of employees so lazy won't even look mail the black girl in front just runs her mouth
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October 2022 by Antanette Thrasher
I need my mail daily not once a week I’m sick of important mail returning to sender
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July 2022 by Pearl Doehlman
I come to this post office at least once every week and they are efficient, hard-working, and knowledgeable. I will go out of my way to come to this post office because of the excellent service I always receive!
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July 2022 by Lisa Gibson
I just moved to NorthDale place in Kennedy heights, Cincinnati 45213 and haven't received mail at all! The ppl in this community are growing restless of watching for the mailman that never comes! These ppl need their checks and other important mail what's going on!?!?
