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March 2024 by Casey S
My mom's dog is a terror. They we're amazing. Looking for that cared about feeling. This is it.
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March 2024 by Gayle Frankenbach
Amazing staff. If you are lucky enough to take your pet to this practice they will be treat to top tier loving care.
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February 2024 by Duane Race
Very friendly
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January 2024 by Claire Shafer
VCA College Hill has literally saved our dog’s life multiple times. She tends to eat things and the team here is amazing. They’ve gone above and beyond to give the best care to our pup. They always explain what our options are and outline what they recommend. So thankful for everyone here and the knowledge and expertise they bring!
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January 2024 by Michael Tucker
Meds were over pricedNever saw the Dr. Only tecks.
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January 2024 by Charlotte Zureick
VCA College Hill has been great about meeting our puppies needs over this past year. Dr. Krendel was beyond kind and we looked forward to our visits with her. However, we were disappointed today when we did not know that our older dog's dental procedure was going to be much higher cost than we expected, which was fine and the staff was fine with us saying we wanted to come back at a later time. However, a staff member proceeded to say very loud to another staff that we were cancelling due to payment reasons for everyone in the lobby to hear. We have been paying our bills on time for over a year and purchased the puppy plan you suggested, there was no reason for this disrespect to regular paying customers just because we needed a little time to save up for a very large expense. We hope to come back but hope the professionalism in the lobby will improve.
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January 2024 by Boomer Colmar
Really nice people
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December 2023 by lisa doxsee
They have taken care of my pets for 25 years. They really care
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December 2023 by Latricia Harrell
No help at all. They scheduled my appointment 10 minutes after I made my appointment for my dog and expected for me to make the appointment. So I didn't get my dog's foot check. I called two different VCA talking bout no doctors available to see Diana foot it's been bleeding since last night. No help at all!
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November 2023 by Dori Murray
The staff and doctors are wonderful. They always help us find discounts. We highly recommend Dr. Smith.
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September 2023 by Nina Le-Currier
Frustrated with this place. Left Dr Smith a message about our sick cat yesterday at around 12pm, about an ongoing issue (which he told my husband to do after the last visit). No response. Left another message this morning, still nothing. Our previous vet, Dr Stratman was very prompt about returning phone calls. He is now retired and Dr Smith has taken over. On top of that, our last invoice shows that we were charged for an exam that should be covered by our plan (which we pay $84.99/month per cat), however I was told by the receptionist KAYLE that the invoice she has shows the exam was free. Oh, so the invoice I was sent and the payment my husband made is wrong? She seemed frustrated and rather than seeming helpful, just offered to send me to the managers voicemail. Very frustrated and am considering finding a new vet. I have never had issues with our cats care until we starting going to VCA. We chose this place because of the convenience when we moved here 2 years ago, and how stressed our cats get when traveling. Id rather travel a bit if we can find a good vet.UPDATE: I am adding some stars to this review since we started seeing Dr Krendl. So far we've loved working with Dr Krendl and all the attention she puts into our kitties. One has hyperthyroidism and the other KD. She is very attentive and spends time with you, discussing concerns and treatment option. She seems to really care about her patients. The team so far has been wonderful, but wanted to give a shout out to Sara the front office girl who is always a cheerful presence and will try to remember you and greet you when you come in. We appreciate you guys!
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June 2023 by Matt Townsend
Great staff! They took great care of my dog
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April 2023 by Lizzett Wetzstein
Dr. Smith and staff are amazing. We only trust them with our dogs. Hands down best service. Shoutout to Sarah at the front desk who’s always on point with every pet that walks through the door!
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April 2023 by John McClane
Incredibly overpriced. Will not provide information you request, even if you request it multiple times. They will brush off your concerns and gaslight you. My pet almost died because of it.
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March 2023 by Dianne Schreck
Friendly and skillful staff outstanding vet care just expensive. We are thankful for Dr Krendl helping us keep our dog healthy
