-
November 2023 by Eric Woltz
Great experience!!!! Jodie Bell will get you into a new/used car and make it seamless!! Can't wait to get our next car from Coughlin.
-
October 2023 by Jay -The Truth- Stone
What can you really say about these guys?? Paul and everyone in the service dept. went above and beyond to help me out in an unexpected emergency. Omw from home in Vegas to Scioto County in my '22 Silverado, I stopped to do some fishing. Somehow, I managed to leave my keys along the riverbank on the Scioto River, never to be found again.Contacted OnStar and within minutes had a tow to the nearest Chevy Dealership, COUGHLIN GM, even though it was almost 8 at night. At first, it seemed like there may be a couple of days before getting the proper key-fob. In my situation, that equals dollar signs.Aware of my situation, they did way more than they probably had to in the amount of time they did it in. By literally 3pm the next day, I was driving my truck off the lot and omw with the exact same, properly working key-fob as I had before. Saving me close to around $400 all together. To have to stay here and wait any longer could have started to get expensive... But didnt!These guys are huge supporters of Veterans and just anyone in need or in a bind.As a Veteran I couldn't have appreciated more the hospitality and service they provided in the Service Dept. (If that's wrong I apologize)Again, thank you Paul and the rest of the crew at Coughlin!!
-
September 2023 by Curtis Hendricks
Typical new/used car dealership. Stopped in the morning before salesmen were there so we were able to look around without being pestered.
-
September 2023 by jessica rowland
Absolutely terrible service. I needed repairs done to my truck and they tore truck apart to find problem. Once the problems was found told me they had to submit request to insurance. Could not tell me how long it would take and could not tell me how long I would be without a vehicle. They did not offer me a rental car and told me it wasn’t their issue that I didn’t have transportation. Completely ridiculous.
-
September 2023 by Ssss SSS
Tried multiple times to buy a Passanger van thru coughlin. I started in marysville and was sent to circleville we drove to the circleville Ford (a 68 mile trip for me each way) the vehicle we were sent to look at wasn’t there. After talking to a salesman numerous time I was basically blown off. I now have no desire to work with Coughlin cars.
-
August 2023 by jessica rittenhouse
Absolutely terrible service. I needed repairs done to my truck and they tore truck apart to find problem. Once the problems was found told me they had to submit request to insurance. Could not tell me how long it would take and could not tell me how long I would be without a vehicle. They did not offer me a rental car and told me it wasn’t their issue that I didn’t have transportation. Completely ridiculous.
-
July 2023 by Friendly Raid
Dropped my Ford Escape off before my scheduled time for an alignment, and was told it would only be an hour. I watched the alignment tech take it back right away. Come back an hour and a half later and they say it's still not done, itll be at least another half hour.This is the second time I've had problems here, they work at a snail's pace and don't notify you of any problems until you show back up in person to pick up your vehicle.I gave them two chances, it's not a coincidence, it's a trend, and for the rates they charge you'd think they'd act like they care a little more, but then again when you're selling trucks for 60k a piece, service it just an after thought.I won't be back. Time for the internet review damage control representative to tell me I'm wrong.
-
June 2023 by James Jarrell
Absolutely the worst customer care of any car dealership including buy here pay here’s. If you buy from them you are not consumer smart. All phone calls were diverted and nobody wants to help. Buy from Wahlberg.
-
April 2023 by Bradley Kidder
I bought a used car with low miles on it. I said I would wait until they got one in and it didn’t matter how long it took. A few months ago they called me and they said they had one I should look at. They next day I owned it. Great follow up and I’m 100% happy with the 2007 Hyundai Santa fee under 60,000 miles like new. Thanks again Ben and Jody.
-
March 2023 by Evan Alexander
Overall, a lackluster experience. The service was fair to poor and the product was not as advertised. The salesman I worked with was somewhat knowledgeable about the various vehicles and trims, but had a fairly condescending demeanor during discussions and negotiations. The cherry on top was when after I had signed all the papers and was about to leave the lot, I tried to setup the ford pass app to connect the car to my phone app for remote control access of the car's functions (remote start, locking, etc) the modem was broken so the car was not able to connect to any outside networks. The salesman looked at me and basically said "tough luck" and there was nothing I could do because I had signed the papers already. I would not recommend Coughlin automotive dealerships in the future. I can't wait until dealerships go away and you order everything online direct from the OEM.
-
February 2023 by Big John Stud
Enjoyed our experience dealing with the staff. Worked fairly with us & we left with a new Acadia.
-
January 2023 by Susan Sikora
Great sales experience. Knowledgeable sales/finance staff. Disappointed that my oil change took way longer than expected.
-
January 2023 by Jodie Bell
Sales experience was good overall but the vehicle that I was interested in was it cleaned up when I arrived for my test drive.
-
January 2023 by Cam Jones
Sales experience was the best in the business, but unfortunately the car seemed to not be as clean as you'd expect.
-
January 2023 by Charles “Charlie” Landis
Sales experience was good but mens bathroom needed a good cleaning. Also car I bought could've been cleaner.