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November 2022 by Geraldine Gatten
Very inexpensive, I am quite pleased
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September 2022 by Amanda &/or Jacob Chamberlain
Horrible Customer Service!Doesn't hold office hours or return calls. Voicemail box stays full.They'll gut you in fees if they can... has been so much worse than the low expectations I had. Pathetic... I hope they sell out to Bialy.
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May 2022 by LBP FUNNY
Definitely don't recommend. reserved a unit online because I was planning a move to Ohio. Drove all the way to the unit and it's already in use. Try to call and the number goes straight to voicemail and you can't leave a message because it's full. Tried to email and got no reply. The website says they value customer service. But that's definitely not true if they can't even get reservations correct or answer the phone
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May 2022 by april
After a 900 mile move for a reserved unit, there's 2 locks on it so it's clearly not reserved. No answer all day yesterday or today and mailboxes are full. Stuck with a uhaul full of stuff. Extremely unprofessional adding stress to an already stressful move.
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May 2022 by Lance
Horrible customer service. I like a few others reserved a unit only for them to give it to someone else. And getting in contact with them is IMPOSSIBLE as the number sends you straight to a voicemail with a full inbox. Definitely wouldn't recommend to ANYONE
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December 2021 by Both Chamberlains
Horrible Customer Service!Doesn't hold office hours or return calls. Voicemail box stays full.They'll gut you in fees if they can... has been so much worse than the low expectations I had. Pathetic... I hope they sell out to Bialy.
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April 2021 by J Amie
Very nice and easy to rent....
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March 2021 by Kimberly Massie Leist
My storage got broke into and over 500 movies were stolen, my TV's and my belongings were trashed. There is a camera system out there, but mysterious that night the chip was taken out of the main camera. Got pi$$ed off because I made a report with the pickaway county sheriff's office. Because it was going to make his business look bad. My storage and 5 others were broke into that night, he was trying to give me other people's belongings to try and make it right.. (washer&dryer).. Doesn't like to write receipt for payment if it was cash, after paying him I have someone calling telling me my payment is over due and my lock was cut off and replaced.
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March 2021 by Bryan Cochran
Excellent experience and I highly recommend this business to anyone.
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January 2021 by Jennifer Speakman
Yes property is secure although they do not notify you about monthly payment increasing and when receiving the receipt of payment tax says 0.00 although the payment is 3.00 more 52.00 not 49.00
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January 2021 by shaun mills
Great place to rent a storage unit. The prices are fair and I feel my property is secure. Brady has always been great to work with. Location right off 23 makes it very convenient. Won’t go anywhere else!
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August 2020 by Kera Scaggs
Awesome customer service!!!! Love the building easy access when I needed to get to my stuff and very clean!!!! I would definitely recommend and if I ever need a storage unit again I will definitely be using them again!!
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August 2020 by yoda taco
I got a unit in a pinch so i didn't look at the reviews beforehand. The owner, thats who the sheriff said it is, they just haven't had the evidence to get him for it yet, broke into my unit along with other peoples units and stole items. I was told that i would get a credit on my account for my lock that i had to replace. Which, i might add, the first one was a 75 dollar lock and my replacement lock was 120 dollars. I never got a credit and im still missing my stolen items. Also, i was not notified of a break in. They said they sent out emails, i never got one. When i brought up the fact that i was not notified, they got a little hostile. 0.001 star out of 10. If you want your stuff stolen, go here. If not, don't.
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August 2020 by Sequix Pro
The manager Brady took care of me and made it a smooth and easy process. Thank you again for everything I highly recommend HBC storage.
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August 2020 by Brien Basinger
The HBC storage is worth the money. It is very safe and secure, and the management is very well.
