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March 2025 by Patricia Barnes
I waited in Drive thru line for 45 min. Only to be told that kroger no longer accepts good rx. Come on kroger you can do better!
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June 2023 by Fannie M.
Fri night fathers day weekend every Friday this store sucks hire more cashers do not go on Friday you going pay for my food going bad!!!!!
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November 2022 by Trenton N.
I usually get my prescriptions sent to this Kroger and the other day I went to pick some up. The pharmacy told it would be an hour before I could pick them up and I was fine with that. So I decided to walk around Kroger while I waited. So an hour and a half passed and I was walking around the clothing section talking on the phone. Next thing I know I'm being told by a security guard that I can't be in the section because I'm not buying anything. I told him I was just waiting for my prescriptions and then he implied that I was trying to steal clothes. Then after I left to go walk around a different part of the store he just stood there staring at me every time I walked anywhere near that section. I didn't appreciate how he handled the situation and I really didn't appreciate being messed with for Just walking while waiting for my prescriptions. Would not recommend sending your prescriptions here anymore, sadly.
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June 2022 by Paula W.
Kroger advertises that all of their fruits and vegetables are fresh. They are not fresh!! Last time I was there, I picked up a green pepper and my finger through it became it was rotten. Three pkg. of strawberries had mold on them. My bag of carrots had four rotten carrots in it . Beware of buying the fruits and vegetables!
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November 2021 by Theodosia Luna Odin
Definitely my favorite Kroger by far. Typically has a good selection of fresh meat and seafood although today the crab legs were looking a little sad and the king crab was insanely priced (though not far from typical for the season) my only complaint would be one of the meat&seafood clerks who was condescending and rude towards another clerk… who clearly just wanted to do his job without her berating him and breathing down his neck. I believe her name was Brenda. She didn’t even care that I was standing right there. The poor guy was trying to just do his job (which he did fine) and she kept arguing with him even with me standing right there. I could feel her aggression so intensely myself that I wanted to run away screaming. I can’t imagine how stressful it must be to work with her. The man honestly deserves a medal for being able to tolerate her all day without opening a vein. #ChillBrenda
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April 2021 by Jessica Lynn
Poor customer service at the pharmacy EVERY TIME.
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April 2021 by Eddie Brinson Jr
Terrible customer service! The deli and pharmacy are an absolute joke. They act like you’re bothering them when they should be doing their job.
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January 2021 by Carolyn Boddie Gunn
The store is always neat ans clean, well organized with a great variety.
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October 2020 by Ray King
Friendly Helpful Staff, easy to get in and out quickly.
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September 2020 by Oldmaninohio M.
I went there at 5:30am cause there website says they are open at 5:00am. I went in thru the OPEN doors and after 10 minutes of shopping they threw me out of the store stating they don't open until 6:00am. While I was in the store during that 10 minutes I saw at least 30 employees and not one was wearing a mask. So much for food safety. At 6:00am I went back in and and wallah most employees had there mask on but not all of them, I shopped for an hour and still some employees did not have a mask on, I guess they kinda did, as a mask was around there neck and not on there face. Kroger's in Englewwod Ohio clearly didn't care if they were contaminating the food or not. Also spots in the store had spilled cola or water in several different aisles, when I advised several workers of the spills they said they would take care of it, but an hour of shopping the spills were still there. Also I found at least 4 food items that had been opened and half eaten and laying on the shelf's. Also there is a a Starbuck coffee in the store, I went up to the counter, there were no other customers in line, the girl behind the counter watched me walk up, then turned away and ignored me for a good 4 minutes, I left with no coffee. Bad, bad, bad service... Oh and I almost forgot, by the time I was ready to checkout, they only had one non self-service checkout line open where they scan and bag the food. I placed my items on the belt and I stood there for at least 5 minutes before an employee came over to check me out. Employees in this Kroger's seem to be really lazy and non caring about service or safety.
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July 2020 by Thomas B.
I like shopping here. But I have a major problem.Here is my most recent receipt. I was told that my change which could not be given would go to Kroger points. However, I did the math. I earned 126 points. I took away the alcohol (your company doesn't give points on that), and guess what? It came out to 126 dollars and a couple of cents. You see the discrepancy? If you aren't going to give change, then those cents should be given in equivalent points. In other words, if it's 126 points for 126 dollars and hour taking our change, that change in cents should be equal to 390 points. Equal value for change. Otherwise it's called THEFT.Until this is rectified, I cannot recommend anyone shopping here without paying with plastic. Because what I see here amounts to theft. Sure, it's a few cents from me, but how many others are affected? Be fair, apply points properly. This whole situation sucks, but stealing isn't the answer.
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July 2020 by Kavir D.
This store is not enforcing customers or employees to wear masks even though it has been mandated in our county. I asked two employees if masks were required after seeing several customers and several employees not wearing masks and their response was, "How are we supposed to enforce that?". Gee, maybe try enforcing it like Trader Joe's or any of the other thousands of businesses across the country are managing to do.
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May 2020 by Sherry Walker
Kroger’s says they are doing everything to keep their customers safe but today there was no one cleaning the carts. One cart in particular had some gross substance dripping from the seat. So evidently it is no longer one of their concerns.
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May 2020 by Janet Bart
Picked up click list at 1230 pm today. They did not complete the shop. Did not note all the items requested but not filled. I get that Covid19 is causing them to be busy. However that is not an excuse for poor service. Not the first time. Even before Covid19 this location provided poor service. Store manager blames it on young workers. But takes no steps to correct. Then to top it off, they gave me a bag full of samples. The box of chocolates was wet falling apart and moldy. So bad that the bag smelled.
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April 2020 by Mary Anne H.
I have been shopping at Kroger for years. The Managers and Employees have always been nice, polite and helpful. I use the Clinic, Pharmacy and store. I have really been pleased how they have handled the pandemic. Fresh produce, meats, Dairy and canned goods almost completely stocked. The store is always clean. Employees helpful if you need them. They really deserve praise during this stressful time. Thank you!
