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July 2023 by Elizha F.
Excellent customer service both over the phone and in store. Was missing parts for my ergo chair and the nice gentleman on the phone helped me out with seeing if they had the parts in stock (they did) and came on down and the wonderfully nice lady helped me out with the parts and doubled check to make sure it was the correct pieces. Struck a nice conversation as she seemed very knowledgeable and passionate about her job. I got my parts and was out in a jiffy. 10/10 I will be returning for more hardware needs.
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December 2021 by Robin L.
A true old fashioned hardware store with great personal service! A wide variety of items. Good for screen and window repair.
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December 2021 by Jeff Whims
JP is the best
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June 2021 by Steve T.
Love going to Heights Hardware. Time is money so if you want to save a few cents got to Home Depot and try looking forward something or asking for help then buy a bag 50 screws instead of two you need. Support the little guy, embrace their personality and history.
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June 2020 by Stephen H.
Meehh. Thats my first response. I come in about once a month and its the same old thing. They help you out when and if they feel like it. Unless your a certified hardware expert like they are with 100 years of experience your not in their league. So when you walk in asking for help, you better know what your talking about. That is if anyone is around to help you. Cause your going to barked at, talked down to and snubbed. Store is clean and well organized and they carry a lot of hardware for old homes. Buy there is hope and you don't have to drive 10p miles. Cedar Center Hardware is on Warrensville Center road and they'll treat you right. Close second would be Dunn Hardware. Further out by Richmond Mall. Dunn is well organized and for the most part staff is very helpful. They both have more inventory than Heights too. Don't torture yourself.
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June 2020 by Nathan Ozimec
People were rude and looked at me as if they were judging me they gave me a real dirty look almost as if I was a thief and I am not a thief nor did I do anyrthing. I walked in the store and asked for my product and they went to get it, i asked the guy how he was doing and he said nothing took my money and gave me the change and looked at me waiting for me to leave. Very rude individuals
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September 2019 by Lisa S.
I'm going to agree with a couple other reviews- Andy can be kind of jerky. The older men working there are always extremely helpful and when I explain what I need to do, they come up with a solution. Andy- not so much. He made me feel as though I was putting him out and when I left I went to Cedar Center Hardware and bought what I needed.
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March 2019 by Scott T.
Funny thing is Andy G was no where around so how could you possibly leave a comment acting like you were there. Never once did they say they were charging me more for singles then they were for a 5 let alone twice. I would drive 100 miles out of my way before I would ever shop at this rundown wanna be paint / hardware store. God only knows how many other people you rip off in this low class business. Maybe you should take that $40 that you essentially stole from me and take a business management class. Unfortunately I had to give you 1 star again since it wouldn't let me give you a negative star.
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December 2018 by Buddy Chesterfield
Awesome local store, old world impression
