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March 2024 by Daniel Waters
One of the worst stores I’ve ever been too. Always understaffed- a burrito should not take 45mins.
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March 2024 by Tia Smith
We ordered online for a drive through pickup on a Sunday evening. We waited in the parking lot until the pickup time and picked up exactly at the expected time. The burrito bowl was completely cold and upset my stomach. I don't understand how everything could be almost ice cold, and I'm worried about how long it was sitting before even making it into my bowl. I pre-tipped 20%. Another gripe is pre-tipping for a horrible experience. I know it's not compulsory, but this pre-service fast food tipping culture really needs to change.
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March 2024 by O S
Delivery is half a scoop of meat
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March 2024 by Sparkle
I had a whole new experience! I walked in there was no line. The place was clean even where they make the bowls. The workers are all new and polite. Thank you for a better experience.
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March 2024 by Bridget Mathias
awful service took 30 minutes more than it said workers were
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March 2024 by nadia abdallah
worst chipotle i had. waited 30 min in the chipotle line and my rice was raw and hard. the service was so bad the lady who handed it to me was so rude i couldn’t even ask for vinaigrette. thankfully i ordered on the app & they refunded me but this place is
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February 2024 by Sharome Crawford
They was kind of clean the girl was making my food was moving to fast so it wasn't made out of love
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February 2024 by Darius Price
This location is by far the WORST chipotle in Cleveland, Food was made incorrectly young lady refunded to make it even after returning g the food, She refused to provide her name or even the store, spoke with customer service who filed a complaint which does absolutely nothing. Brown skin chubby girl who has the worst attitude red hair should never work with people ever.
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February 2024 by Sabrina Funk
I would give it less than one star if I could. Stopped in evening of 2/11. They were out of lettuce and white rice which was fine I understand being busy and running low on things but the food stations, drink station and tables were filthy and the checkout ppl could barely be bothered. By the time I got to the soft drink machine (finding it out of ice and the cola flat and just syrup) I was completely grossed out and just threw my food out when I left. Gross.
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February 2024 by Justin
They always do a great job.
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January 2024 by Ryan Smith
The restaurant moved to mobile only so now you have a long line of customers who are trying to order at the window and it takes forever. I will not be coming
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January 2024 by Gary Hunter
The best one the fresh one no other will I ever go to
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January 2024 by Louis
Honestly, I'm just over them always being out of key parts of the menu no matter what time of the day I come in. I don't know what happened to the management, but it needs to be addressed to fix the poor service elements and total lack of inventory management. Things happen, but once it becomes a pattern it needs to be resolved. Please stop forcing your staff to make giving apologies one of their main job duties.
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January 2024 by Raw Dawg
My first choice of chipotle to spend money with on the east
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December 2023 by Victoria Billups
Server seemed exhausted and had a slight attitude. She Wasn't listening properly and forgot my tortilla in my bowl. Food was good though. They were out of guacamole and refused to go in back and grab
