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January 2024 by Deborah S.
Ordered kitchen cabinets tried 3 times to replace damaged cabinets cracked on corner hinge side with no luck.Set kitchen install back months could not get cabinets undamaged will never order cabinets from here again trying to get refund.
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December 2023 by Robert K.
Except for the one very very tall guy, the staff does not really help at all at this location. They do not have the widest selection of large appliances and there are not any good deals on anything. We go to it for proximity and that's about it.
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November 2023 by Jessica M.
Do not buy appliances from this company if you want them to be installed or old appliances hauled away! They use 3rd party companies who are the WORST!!! Two appointments later for install & removal of old appliances & currently only have one of the 3 appliances actually installed that I purchased. Currently have an old refrigerator with no doors sitting in the middle of my kitchen blocking my sink & stove!
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January 2023 by Jennifer B.
This one star applies to installation (or lack thereof) of a dishwasher that we purchased from Home Depot. Specifically, Home Depot's dishwasher installation policies. My husband bought a dishwasher from the Highland Heights, Ohio Home Depot store, including installation and haul away. When the crew arrived (on time!) on our appointed day, they took one look at our kitchen and said "problem." While our dishwasher is technically next to the sink, it's around a corner (note: we have a small kitchen- you can touch the dishwasher while standing at the sink without stretching) HD does not allow its installers to install anything that isn't directly next to the sink- same side- nor do they allow their installers to access the basement to access a water line, or do anything outside of very narrow parameters. When I contacted our plumber to see if he could help us, he confirmed this understanding of HD's policies, and said that he gets lots of calls from customers who tried having HD install a new dishwasher, were denied, and then they call him. Thankfully, we will be refunded the installation and haul away costs, but I will be washing family dishes for another week until we can have someone else do what we had assumed Home Depot would do- which is disappointing. Had I known, I would have called our plumber last week. HOME DEPOT: if dishwasher installations are an issue, then stop selling the service!!!
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December 2022 by Loretta F.
The employees at this store are rude and incompetent. Go to one of their other stores or to a local hardware store. It needs new management and a trained staff.
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June 2022 by Lori M.
Gupta is the man! He helped us solve an issue with a broken closet wall mount. We walked out with a mount that was a bit larger than the original, but took his advice and purchased electrical tape to manage filling the gap. This guy is awesome and shared a little personal wisdom as we walked around the store solving our issue. Give this man a raise - he deserves it!
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June 2022 by Janelibeli 1.
If I could give 0 stars or even negative scores I would. I ordered a washer/dryer. They scheduled delivery for 6/4. The delivery men called at 11:11 and stated they were 20min away. They "showed up" at 11:17 and stated they knocked on the door (my dog didn't bark and she freaks out when the wind blows by the house). I have a Google nest doorbell and no notification sent to my phone. They left even though my kid was at the door to open it and my husband saw them at the corner. We called them and the delivery guy proceeded to be rude and disrespectful and hung up on us then wrote notes that he waited for 20min. I called customer service and they had the nerve to reschedule me 12 days later with no exception or apology just "the standard de-escalation phrases" of "we apologize for your inconvenience" and "I'm sorry to hear that". So now our family has to wait 12 days for no reason. I'll never place a delivery with this horrendous company again.
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January 2021 by Jasmine J.
This place is very hit or miss. Sometimes they have nothing and the staff is apathetic and downright rude. Other times the staff goes above and beyond to help you find what you need. I'll focus on the people who go above and beyond and just remove one star for the less stellar employees. I just bought a house so I'm in this Home Depot All. The. Time. If you like house plants, they have a decent selection even in the winter! Oh one more thing - curbside delivery is ridiculous. It's slow and inaccurate, in my experience.
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December 2020 by Mark K.
A standard HD. Huge, lots of different items. I went for cleaning supplies and a carbon monoxide detector. Cleaning supplies were, as you might expect, a bit sparse, especially for gloves, paper towels, etc. They did have plenty of sanitizer-type products. Detectors were a different matter: I had a dozen options, at various price points.Service was okay, a little surly (but then it was early and I was undercaffeinated as well.) Prices are fair. Handy in this area, with the Dave's nearby too.
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October 2020 by Michael K.
Just terrible service from the department that handles online orders. Walked in on October 15 around 1230pm and the customer service person literally told me to take the cart back to the front even though I just got my hands full with the products I bought. She was 5 feet away and could have easily helped me out, but no..this is a really bad service. Head office should see it for themselves!
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July 2020 by Ryan D.
Will never return to this Home Depot location again! Not only were they unwilling to force clients to wear a mask the associates weren't either! Wearing a mask is required in the county! Just putting a mask on your chin or around your neck doesn't do anything and does not constitute "wearing a mask"When I voiced my concern to the MOD he became combative and telling me that I wasn't correct in my observations.
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January 2015 by R Swift
Staff okay
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September 2013 by Monique W
As always, the employees are unfriendly, rude, and possibly constipated.
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August 2013 by Joanna Baker
There is a particular guy in the customer service area that has no concept of the term customer service.
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July 2013 by Sergio Jones
Good place to shop
