About MetroHealth Cleveland Heights Medical Center
MetroHealth Cleveland Heights Medical Center is a newly remodeled facility known for its cleanliness and fast service. Many visitors appreciate the attentive and friendly staff, particularly in the emergency room and inpatient sections. Patients have reported positive experiences with nurses and doctors who show compassion and dedication to care. One reviewer highlighted a specific doctor who demonstrated exceptional patience and concern for their daughter's serious health condition, expressing gratitude for the support received. However, some reviews mention issues with the front desk staff, describing them as rude and unhelpful, particularly when checking in for lab work. There are also concerns about delays in pharmacy services, with one patient noting difficulties in obtaining prescription refills. Inpatient care has received mixed feedback, with one case illustrating a significant delay in nurse response, which caused distress to a patient and their family. Overall, while MetroHealth Cleveland Heights Medical Center has received commendations for its medical care and staff professionalism, there are areas for improvement in customer service and communication at the front desk and pharmacy.
I love this place and all the staff was very helpful
January 2026
I was here in September 2025 and the staff was incredible. The doctors and nurses were very attentive to my needs. Patients had assigned nurses, but if you needed anything, any nurse came to assist. I loved the group activities, which I believe helped me grow where I needed. My mental health was a priority to them.
August 2025
There was a psych nurse from the old circular psych Metrohealth unit who snuck in some floss for me—a very kind, compassionate and transparent person—a rarity in the field.
