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November 2023 by Deja Abrams
The two gentleman that assisted me were very pleasant. They explained everything well and was quick with my service. I will be returning.Service: Oil change
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November 2023 by Michelle White
Upon getting to the location, I could tell that the guy was not in the best of moods. He asked me what I needed, I told him an oil, he said 45mins (trying to defer me). I waited... he proceeded to tell me that the sticker in my window was for my top off, not my actual oil change. ?? he said that I have almost 3000mi left before it was time. Meanwhile, my dashboard clearly states it's time and I'm 500 miles over my sticker. With his demeanor... I just rolled with it. Not sure if he was overworked... he said he'd been there since 7am and it was almost 7pm. Either way...lack of workers or poor work ethic, someone who doesn't know better would have believed him and caused their motor to possibly be blown
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November 2023 by Toni
The team that was working yesterday evening male and female made me feel so welcomed. I returned because an oil light sensor was on. The young lady made sure my oil level was good at the same time the male teammate check out my dashboard to figure out how to turn my sensor off. This is a new car to myself so by the time I get out the manual he had the sensor off. I laughed and said please show me that again. He did and I was grateful. As a Senior Citizen I need to see how things are done and they was so patient with me.Thanks for all your help.Toni/ customer
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November 2023 by Old Account
I was helped by Mike D. He was wonderful and explained every part of the maintenance to me. I don't know much about cars but he explained in a way that made me feel comfortable and showed me displays of the thing he was working on and switching out. Gave me recommendations for further maintenance and I was out of there in a jiffy! Big props to him and his team!
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November 2023 by Ant Pain
Lee rd location. They didn't stick to the training. Visit Wasn't what I was use to. Oil change was quick. No greeting. No walk thru on fluid levels or selecting oil packages. No reset of car check oil light. No new reminder sticker. And oil hand prints left on my white car. I realize I came for service 45 minutes before closing. It felt rushed. The experience is part of the price for meService: Oil change
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October 2023 by Jorbin West
Super quick & efficient, notably friendly customer service.Give these guys your business—they deserve it and so does your vehicle.Services: Air & cabin filter replacement
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September 2023 by Dae Vaughn Nash
Was very helpful.. love diversity when trying to find common places for people with similar needs. Take 5 always does a good job. Always look to pay over 80 dollars for an oil change.
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September 2023 by Heather Keener
Both the manager and employee went above and beyond helping me out! Service was amazing. Great experience!!
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September 2023 by Marvin D Wilson
I had a real good experience yesterday when I came to get my oil changed I like the fact that you have a young lady that works there did actually is courteous and very attentive to what’s going on.Services: Air & cabin filter replacement
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August 2023 by Sarah L.
This place is terrible. Into bay quickly but then waited at least 30 minutes for oil change (and that was after coming back because the wait was too long earlier). Communication was bad. Their sticker recommends oil change three months from now which is ridiculous unless you are driving a ton. Will definitely not return to this place.
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July 2023 by Christopher S.
I went to the location in Cleveland Hts Ohio right off of Lee Road and had an oil change since I am to be heading out of town tomorrow 7/21 to Chicago.The manager started the work and then had the new young guy finish up the underneath work and somehow he did something incorrect which I didn't know. I went back home and then headed out this evening to a work dinner and got on the highway and immediately once I got up to about 50 started hearing a loud metal on pavement noise. I pulled over to the shoulder once one became available and had to get out and lay on the ground right next to passing cars to see what was going on. Unfortunately, I saw my heat plate hanging off the car and onto the road. I took pictures which I would like to send over.I tried calling the store several times and the call center person couldn't get me connected and said the option is to come in tomorrow and they can order a new part and try and at least push it up in or take it off and then I said that wasnt ok and asked to get a hold of someone I can speak to and they disconnected the call.I had to call back and talk to someone else who was telling me they can jimmy it back in while waiting for a new heat shield to be ordered or said I could drive without one like people do. Why would you ever suggest driving without a piece of equipment that the manufacturer clearly saw a need to spend money and make and put on the car? I asked about can I get a car from Enterprise until the part is in that I want to drive my car in the condition I brought it in, not risk driving it with missing or jimmied or zip tied in pieces. I was told that the options were only to have it taken off and wait for it or get it jimmied/zip tied. I don't think that is anything unreasonable to expect to have your car in the same condition post service as it was pre, due to negligence of not getting it attached back in and then having it scraping on the road all the way back to my house from the next high way exit. I'm already quite frustrated I had to miss dinner with my client having to deal with this and missed out on the preparation for my business trip I have this weekend and now I have no car for the trip without now spending my money on a rental car.
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July 2023 by charlie adams
Never had service done here but the sign always crack us up!
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July 2023 by Beşir Ş.
This is so crazy , they are so slow and rude , someone else just came behind of me and they serve her before me , i like take 5 but this location is trash
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June 2023 by Claudia Tellman
I really needed an oil change and had the easiest time at this location. Everyone was very kind and my visit lasted around 30 minutes, maybe even less. I would definitely recommend to anyone!Service: Oil change
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June 2023 by Grant Jamison
I am a first time car owner and this was the first time I went to get my oil changed in my car. I had no idea how it worked, but when I went, the staff was SUPER friendly and helpful with explaining how it worked, gave me some tips on my car maintenance and provided an amazing customer service experience!! I will definitely be back the next time I need to change my oil!Service: Oil change
