U-Haul Moving & Storage at Mayfield Rd. offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The staff is generally nice and helpful, though the location can be challenging to navigate due to the narrow entrance. One customer had an issue with a billing transaction, but the staff member named Sheena was polite, patient, and professional in resolving the matter, providing an excellent customer service experience. Another customer appreciated the entire crew, particularly Sheena, who made the stressful moving process easy and went above and beyond. The women running the store were described as courteous, welcoming, professional, and helpful. While the rented trailer was in excellent condition, the lack of available furniture pads was disappointing. Overall, the business is doing a good job helping people with their moving needs, even holding a truck for a customer until they got paid.
The staff executed exceptional customer service. Diana and Rodmere were very friendly and professional. I will be using this location and recommending friends and family based on the staff that were so accommodating.
February 2026
Truck was ready when I got there in the morning- check in was a breeze. Prices were a little different then what I was seeing online and no issues. Property is very tight— Staff was friendly
January 2026
3211 Mayfield Rd Cleveland Heights is the best U-haul you can use. Friendly, clean and efficient.
