-
May 2023 by iWets
Extremely rude, not welcoming at all, over priced parts and cars with secondary parts, don’t waste your time here… go somewhere else, you’ll be doing yourself a favor.
-
February 2023 by Greg DeSena
I am very pleased with my purchase from B&B Auto. Their communication was great, and I am very happy with the vehicle. The purchasing process was quick and easy, and I would gladly recommend them to anyone interested in purchasing a good used car.
-
January 2022 by Joyce Kus
Great people, very fair. We needed a new vehicle and found a great deal at B & B auto. Alex was very thorough in prepping the vehicle for us and treating us fairly with the pricing. I definitely recommend B & B Auto if you are looking for a great place to buy a quality used vehicle. +
-
October 2021 by Zach Hubert
I wouldn't leave this review unless I thought it 100% necessary, and I do. So here is my experience:
-
October 2021 by Zach H
In early May 2021 I was looking for a car and one that was being sold by B & B auto caught my eye. It was a 2008 Subaru Outback, being sold for $4995. I was pretty excited about it, because where I live, Outbacks are in high demand and therefore much more expensive. I contacted the dealership to express my interest and they said that we could have a video call so they could show me the car. In the video call they showed me the car, and everything seemed good. However, because I know that a video call can’t show you everything when it comes to a car, I made sure to ask some specific questions. First I asked about the amount of rust on the car. The immediate response was that there was very little rust. I then asked if they had had a mechanic look at it, and they said yes and it looked good. Their answers were to my satisfaction, and I decided that I would buy the car.\nOn May 7, 2021 we made the transaction, and I began the drive home (I live in Utah, so it was a long drive). However, before I had even left Cleveland, the engine started to be a lot louder than it was when I had test driven it. At first I couldn’t figure out what was causing the problem, but at a gas station a few hours into my drive, I realized that the tailpipe had rusted through and part of it was almost dragging on the ground. I got some wire and used that to get the tailpipe back together (temporarily) so I could finish the drive home. By that time it was far too late at night to try to contact the dealership. I made it home, and took my car to a shop. They looked at the bottom of the car, and told me that there was far more rust there than would be expected on a 2008 car, and that it would likely cause me a lot of problems. I immediately reached out to the dealership, sending them pictures and letting them know what the mechanic had told me. They didn’t respond for over a week, and when they did respond it was just to let me know that they were out of the country and they would call me when they got back.\nFrom that point I didn’t hear from them for another 2 weeks, so I finally reached back out to them to see what was up. During this time I had tried to get my car to pass the emissions test so I could get it registered, but it turns out that the catalytic converters were also having a lot of trouble due to the amount of rust and had to be replaced. By this point, it hadn’t even been a month since I had bought the car, and with these two repairs I had spent over $1,000 in addition to the money I used to buy the car. When I finally was able to reach the dealer again (nearly a month after I bought the car) to discuss with them the issues, their only response was something to the effect of “you bought the car ‘as is’ so it isn’t our problem.” While this is true, my purchase was made on incorrect information that had been fed to me by the dealers themselves. But he was right, there was nothing I could do.\nI paid for the repairs, and decided to just put it behind me, that it would all be ok. I wish that was the end of the story. It isn’t. Just this week, I started smelling something while idling in my car, so I decided to take it to the shop. They took a look at the engine, and saw that the head gasket has been leaking for some time, likely since before I bought the car. In addition to that, they told me that the timing belt is about to snap. The one currently in there is still the original (should have been replaced at 80,000 miles, the car is now at 147,000 miles only 5,000 of which were put on there by me). Total, these repairs are expected to cost another $2,400. I do not have the money to pay for those repairs. This is the exact reason that I made sure to ask those specific questions prior to buying the car. In total, after these repairs, I will have paid nearly $9,000, nearly doubling the price that I originally paid for it. Had the dealers been honest with me before I purchased the car, there is no way I would have bought it.
-
July 2021 by Andriy VOYETSKIY
Very reliable, honest dealer/ shop.
-
September 2020 by Jane Dittebrand
If I could give it negative stars I would. Treated badly. I do not recommend doing business with thieves. Nope right place!
-
September 2020 by Lana Barkov
We are honest people, doing our best in dealing used cars. Somebody who has never been a customer, not even a prospective customer - we thoroughly checked our records and sales leads - there's no one we've ever met by the name jane ditterbrand - is giving us an offensive review and falsely accusing us of theft. We don't even service vehicles of outside customers, we only service our inventory that we are offering to sell.
-
July 2019 by Kristina Shaldina
Great service.Good location.I need to fix my broken tire couple month ago and they did quick for great price.People who's working at this place has a good experience and so friendly.Recommended this place!
-
September 2018 by Gifted Prize
Very professional! Not a "backyard" mechanic
-
May 2018 by Laterra Marshall
Very professional! Not a "backyard" mechanic
-
April 2018 by Volodymyr Zakharko
Nice place to buy a car for less, Alex is a wonderful man to work with.
