-
July 2023 by ronell ames
I was giving benefit of the doubt but every time I call for someone they never answer and then when I get a hold of this person and they say they will call me back they never do. I need help with direct deposit so I won’t have to keep getting paper checks
-
May 2023 by Nathan McCombs
Recently went to this location with questions on cashing a check from my father’s life insurance. The gentleman there was very nice and gave me his condolences in which I really appreciated very much. The woman who helped me was very cold and didn’t explain to me in how I should go forward in cashing this check . She just told me twice “ the money is unavailable ( with her arms folded ) …”the money is unavailable”.She made me feel like I was some scammer trying to cash a fake check. I wish my father who recently passed away never banked with this place, because they have cold and inconsiderate people like this working there.
-
March 2023 by Kyle Rohrbacher
No shared banking. I've never been to a credit union without it.
-
January 2023 by Rachel
I wish I could give more than 5 stars. This credit union has helped us with all of our banking/loan needs since 2011. The staff is excellent and I can't say anything bad about them.
-
December 2022 by Elizabeth Price
Run down facility, understaffed, drive thru only ATM never works
-
September 2022 by Tara Reynolds
Friendly and accommodating
-
August 2022 by Teed
Always rude. Every single time that I’ve been here they are all always rude. If you don’t like your job get another one. I’ve been coming here for years and the customer service is always poor. Won’t be back.
-
July 2022 by irene booker
This credit union is very outdated and customer service is not so great between the branches on smith road and Wilson mills it will make you want to switch banks
-
June 2022 by Teedo From Cleveland
Always rude. Every single time that I’ve been here they are all always rude. If you don’t like your job get another one. I’ve been coming here for years and the customer service is always poor. Won’t be back.
-
May 2022 by Tee Dolla
Always rude. Every single time that I’ve been here they are all always rude. If you don’t like your job get another one. I’ve been coming here for years and the customer service is always poor. Won’t be back.
-
February 2022 by Chuck D
Terrible customer service, I want to leave & go to another bank
-
August 2021 by Jakob Kelly
I recently wanted to open a new account. When I went up there , I filled out an application, and gave them $5 to open the account. The workers told me I would be contacted in the near future if I was approved.About a week went by, I heard nothing at all. When I called their location, they were kind of rude, said everything was taken care of when I was up there previously.Well clearly it wasn’t. I didn’t know if an account was opened, or if it was, what my account number was, or if I was getting a debit card, if I had online access , or anything at all.The fact that this credit union was being dishonest before I even started doing business with them, makes me not want to keep the account that I still have no information on at all.
-
April 2021 by Sally Mae
Called and got two different people that answered the phone. Both very rude. I had a simple question and the arrogance from them both was not acceptable. Hopefully a branch manager will review this comment and take care of this. Makes me think twiceAbout where I should keep my money.
-
January 2020 by garrett robison
Great place to keep your money, friendly service & good rates
-
July 2019 by Crystal D
Worst bank ever. Withdrawal limits are unbelievably low and you have to wait a full 24hrs in order to withdrawal again. Apparently there is a 2yr expiration date on ATM cards (not explained upon signing up) and a restriction is placed on your account until the new card is snail mailed and activated.
