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October 2023 by Tina Myers
The storage facility is nice and clean. Julia is an absolute sweetheart. HOWEVER, I'll NEVER rent again until the JERK that runs the plants place is gone. He acts like he owns the place. Rude and intrusive douche bag!!!
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September 2023 by Kathryn Geisinger
Do not store your belongings here. It looks nice, but there is a massive rodent problem. They make you release the landlord of all liability and most insurance policies do not cover rodent damage. Over $10k of my stuff was ruined from storing it here for 12 months (at $190/mo) and I unfortunately have no recourse. Do not make the same mistake I made!
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August 2023 by Jenni Smith
This is by far the best storage unit in downtown Cleveland, if not all of Cleveland, & it is in large because of the manager Julia. The facility is immaculate; the cleanest one I have ever seen. Julia does a lot of the cleaning herself if not all of it. The bathroom is even clean! I am a disabled female & can access & use their bathroom without any issue & that’s saying a lot. I am also able to access our units (we have three!) without any issue. My husband & I needed a storage unit quickly, had a horrible experience at a highly rated nearby unit: the unit was dirty, unswept, the floors uneven (trip hazard) & a support beam 1/3 way into the unit blocking storage access & decreasing space as well as having horrible customer service from the local management to the corporate customer service and management. All these issues were resolved when we found Breakwater. Julia personally helped us choose the unit with the best location for us (& me being in a wheelchair) to access & helped ensure it was spotless before we moved in. We were so pleased we rented two more units there with the same great service. Julia even helped us choose the right size units to rent which were correct & not even close to what the professional moving company said we needed. Julia is always there to help or answer the phone & if not, she returns all phone calls almost immediately. We are more than satisfied with Breakwater but particularly with Julia who keeps the place running so smoothly. She is friendly, knowledgeable, happy to help & overall just goes above & beyond with the customer service. We called & researched many storage units before finding Breakwater; our only regret is that we did not find them sooner. I never write reviews but I thought I should share the info about this place with anyone else needing storage, especially last minute like us. I highly recommend Breakwater Storage.
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August 2023 by Christina Kay
The team at Breakwater Storage is amazing! The facility is so clean and very up to date. Julia is incredible!! If you are looking for a storage unit in Cleveland, go to Breakwater Storage on W. 58th
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August 2023 by Char
Staff courteous and helpful. Building very clean and maintained.
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June 2023 by nyshia smith
I've been using Breakwater Storage as of March 2023, so far I've had no problems with my unit. It's been very clean, and easy to access and Julia, at the front desk, she's very welcoming, very friendly and keeps this place as clean as she can! Thank you Breakwater for the opportunity to allow me to storage my things!
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June 2023 by Joseph Petraiuolo
Breakwater storage has a mouse/rat problem. I was told they can't control the field mice due to the nearby construction and they are entering units. They told me mice infestations are "out of their control" and theres "nothing they can do about it". The management said all I can do is move units and be forced to pay a more expensive fee. The people who can be contacted have no power to compensate you and the people who do have power are unreachable.They take zero responsibility, do not want to give any compensation for the hours of work this nightmare has caused me. We are currently cleaning everything in our unit and are spending hours outside of work dealing with this.If you want to avoid cleaning up mice droppings in your unit and do not want mice running all over your belongings I recommend finding somewhere else.Premium price for a subpar product.
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June 2023 by Olivia Justice
julia was an absolute peach! she was very thorough in providing us with details about our storage unit, and was very kind. very clean, tidy space.
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May 2023 by Carey Jackson
I was in need of a storage unit for my son’s college dorm things for over the summer and found Breakwater Storage. Not only is the facility meticulously maintained, it is sparkling clean and super easy to get in and out of (the loading garage area is amazing!). To be totally honest, the place could have been a dump (but it is not!) and I still would have chosen it because of JULIA!!! Julia is the facility manager and she is a STELLAR human being. She is incredibly friendly, full of integrity and a total joy to work with. I highly recommend this business because of her.
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April 2023 by Paul Hansen
No complaints as of April 2023, but to be fair, the facility is still pretty new. The place is super clean, easy to access (with an indoor unloading dock), and Julia, the staff member who is usually there, is very friendly.
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March 2023 by Jeff Craig
Great crew running this operation (shoutout to Julia and Danielle). Clean facility conveniently located.
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February 2023 by Germaine Certic
Convenient location. Easy access through the large front garage door. Push cart available to move things in and out. Motion detection lighting system helps me feel safe. Courteous staff. Very happy I found this place.
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February 2023 by Scott
This place is clean and well run.They even leaves dog treats outside for people walking by.
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February 2023 by David Williams
Excellent, feels almost like a Hollywood movie set. With the Dock and Sliding Door.
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February 2023 by Manuel Delfino
Great services, great facilities.
