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December 2023 by Lorena Jones
Appointment was made to do cavity work from previous exam, but when we were there they only cleaned my son's teeth. They never called us to tell us they were not able to the work nor cancel the appointment because they couldn't do the work. Excuse was give "Xray machine down". I don't believe that was true. They just didn't want to do the work. My son missed school, I got off work early. Such a huge inconvenience!
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December 2023 by Maxine McClendon
First time going. Very easy to get to the office leaving downtown. Everyone was very professional and I am looking forward to going back.Had a wonderful experience and my dental issues were handled with care!!!
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November 2023 by Always Determined
Unbelievable terrible service, been waiting on a deep cleaning for a month, they sent my paperwork in to insurance company a month late and still waiting on cleaning. These places hire anyone now. Save yourself some time and find a professional dentist office.
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November 2023 by Cheri Gipson
I Only give one star because the dental assistant and office Manger was nice and helpful. The dentist on the other hand needs to go back to school for more training. She did not introduce herself even acknowledge me, she went right in wanting to look in my mouth, she insisted I take a medication I was allergic to then stated if I instead she would give it. She didn't give pain medication the number one reason I wS there then when I call she wanted to give me motrin in which I already told her I have an allergy to all motrin. She stated that was the best she could do fir me so I spent the night in intense pain. She did not take the time to briefly even look over my records as I have been a patient of this facility for many years. I'm truly disappointed in this visit and will consider seeking new dental assistance from another dentist. I was able to get a prescription from the dentist on Saturday however the times of the medication was written wrong on the prescription and the pharmacy called the on call dentist 5 times to resolve this issue. As of now ive been waiting at the pharmacy for 2 hours for the on call dentistto just call the pharmacyback to give correct directions for the prescription. I don't know if anyone will actually read this or even address the unfair and bad service I received. And I will leave my name Cheri Showers Gipson.
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October 2023 by LeKeisha Jackson
I really hate to leave a bad review, but based on my experience with this office I am left no choice.I called the office on 9/21/23 to schedule an appointment because I was in pain. I had gone to them some weeks prior to get a tooth looked at and just for a general cleaning.Appointment went ok. I was told (after the work was done) that they did not have a hygienist and that I would have to come back to get a cleaning once they hired someone. I actually ended getting two teeth filled. Everything was fine.Few weeks go by and one night I was flossing and I thought I had food stuck in my teeth so I kept flossing the same spot. Unbeknownst to me, I had chipped off some of my filling that I had just gotten done.I called them on 9/21/23 because I was in a lot of pain and I realized what I had done the day before. I was told they couldn't get me in until that Monday. The amount of pain I was in, I should have gone to an Emergency Dentist but I toughed it out for a few days.I get there thinking they are just going to fill the tooth but after the x-ray I was told that they didn't see anything missing and to my surprise I was told I needed a root canal since they couldn't see anything on the x-ray and I was in pain. They gave me the paperwork showing how much it was before they even started and wanted me to pay for it upfront.It was a bit pricey so I ran home to get my credit card. I came back and they got started right away. Said we would just do all the paperwork and payment after we were done.The assistant put the numbing jelly on a swab and put it in between my gums and cheek to numb the area before sticking me with a needle. The doctor came in not even 2 minutes later, snatches the swab out my mouth and proceeds to stick me with this needle.I am deathly afraid of going to the dentist due to past experiences. The visits weren't bad, it was what happened after. But the experience that I had at the dentist last year (at a different office that closed) helped ease that fear of the dentist to a degree.In all my years of going to the dentist, I have NEVER experienced pain they way I experienced it last Monday. The beginning was painful, the anesthesia started to wear off before the procedure was completed so I had to be shot again to complete the work. Then I was left sitting in the chair too long after the procedure was over.The doctor left me to go work on someone else, and tried to come back to shave my tooth down but it just hurt too bad. I was in tears the entire time (except during the time I was actually numb, which wasn't long). I left there crying.I was told that if I was still in pain next Monday (tomorrow), they would just pull the tooth. The only thing I was prescribed was Motrin. I called them later on that day when I got home because the Motrin wasn't doing anything and I was in so much pain. I had heard that root canals were painful but this just didn't seem right. No one answered the phone. I left a VM but nobody called me back.I missed an entire week of work because I was in so much pain. Ended up going to the ER because I was taking the Motrin too often and it was making me sick. I couldn't eat and I was dehydrated. The hospital said the office I went to provided "poor pain management".I am still in pain today 10/1/23. I have been in pain since 9/21/23. I am supposed to go back for my second visit tomorrow (10/2/23) but after my online research and talking with others that have had root canals, I should not have experienced this.I was not provided any paperwork to show the details of the procedure I had just received. What I needed to do or not do until I came back. What to expect post 1st and 2nd visit. I was given no direction. No communication. No proper pain management.Unfortunately, I will not be returning to this office or any of their affiliates. This was the worst dental experience I have ever encountered in my entire life.Like I said I hate to leave a bad review because the staff was really friendly, but unfortunately I think they may be a bit under skilled
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October 2023 by Nicole Robertson
Went in on Sept 25 @ 11am to get a front tooth little filing filled, by 5pm that night the filling had fell out! Went back the next morning to get it fixed and here we are just over 2 weeks out and yet again the same filling has came out! Unbelievable…I have no confidence in this dentist or dental facility at all! Do NOT get any work done here!
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September 2023 by Taneesha Davis
You guys do not deserve a star but that’s the only way I could leave a review ? I’ve sat in this office for 2 in half hours just to be told they don’t have anyone to clean my teeth remind you i am a new client I also didn’t get a reminder call the day before like the lady told me a month ago when I scheduled the appointment. I waited a hour in didn’t say anything two people went ahead of me I asked the lady how much longer she replied it’s one persons ahead of you 30 mins goes by 2 more people went ahead of said what’s going on I have other things I have to take care of she replied he’s getting filings and your a new clients so you have to wait this just took up my entire day just sitting in dental office all to not get any service done I will never return here again your staff suck in you guys need to get better on communication ????
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September 2023 by Tammy Cleveland OHIO
very caring staff. went in for tooth pain doc showed empathy and explained what was going on and a quick solution. A+ in my book First day im in no pain Thank you!!!!
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September 2023 by Jennifer Johnson
Wonderful office, super friendly and helpful. Very easy to make appointments online. No waiting. Very gentle and kind staff. I have severe anxiety about dental work and they were so wonderful, it was my best dentist experience ever. I was in and out in no time. They helped me save money too, since I don't have insurance, so I was able to afford to get everything done instead of putting off what I couldn't pay for.
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August 2023 by M C
Horrible place to go I was rescheduled twice for the surgeon to find out they didn’t have one, very unprofessional to not even call your patients to notify you. You guys are ridiculous
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July 2023 by Shonda Daniels
Won't be returning felt like I was being forced into paying out of pocket for a root canal for my daughter when I just wanted the tooth out its was what I requested and should of gotten end of story as a guardian but seems like we were being rushed to just settle for a root canal and dentist just all over the place won't be returning again
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June 2023 by drew snavely
Horrible place don't bother.. They had us waiting for two plus hours and when my wife finally went back they told her the dentist/hygienist wasn't in and that the front desk should have told her that...
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May 2023 by Kara P.
Absolutely so happy with this place!! My baby girl is 3 and had to get dental surgery, as a momma I was a nervous wreck crying and they were so polite, understanding and comforting.. thank you so much bright now dental now my baby's smile looks fantastic
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May 2023 by Ina Cox
NO ONE should go to this office or Bright Now if they're looking for a skilled dentist, decent customer service, or a back office that knows what their doing. Paulina Gutierrez performed two root canals and recemented my bridge AFTER I spent nearly 30 mins VERIFYING my insurance with the front desk--where the staff was arguing with one another very loudly because they do not get along and have no respect for the customers. It was very uncomfortable but I can only afford cheap insurance so I accepted that this office was the best I could do in an emergency. They spoke with my insurance carrier and confirmed that she was in network and it would be partially covered. She then proceeded to reseat my bridge in a manner that left cement all over and yet still was not properly placed because it is now loose again and I have gaps all around it. The bridge has chipped because of the poor alignment with my bite. I was resolved to never go again and have regretted letting her my mouth ever since. Now 6 MONTHS later they are telling me that I owe the balance for the procedure, over $2000, a violation of the surprise billing act passed in 2019. When I'm on the phone with my insurance to address this issue, they call the office and get no response after repeated calls and the Bright Now back office cannot help them with ANYTHING. Save yourself and stay away from these cut rate dentists.
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May 2023 by Cruz Santiago
Easy to schedule an appt, they’re prompt and fast, and answered my questions.
