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September 2023 by Malcolm McClain
Fred hands down gave me the best customer service experience.. Huntington up the street was so horrible to me but this guy treated me with respect
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July 2023 by SoDope Savage
A cashless bank isn't a bank i like to go to. I'm young but old school i like the teller at the desk, Assistance with my withdrawals and deposits and its more of a homey feel when you have a standard format bank.
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March 2023 by Lee Moore
Cashless branch! Brilliant chase. Cashless bank branch?
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September 2022 by Tyger McClendon
Shame on Chase! Banking discrimination! Don't use this bank! They refuses to give a retired veteran his retirement funds, and the bank manager has not been able to help! Along with the staff that don't seem to know what to do!!!! Action 19 news will hopefully have this story!! And now after all the complaints they finally released it which has me wondering why they held it.
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September 2022 by Jackee Jones
Shame on this bank for doing nothing to resolve a retired servicemen’s $100k issue and blocking him from accessing his funds for over a month now. Victoria should be fired immediately!!!
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September 2022 by Deborah Delaboin
Shame on Chase! Banking discrimination! Don't use this bank! They refuses to give a retired veteran his retirement funds, and the bank manager has not been able to help! Along with the staff that don't seem to know what to do!!!! Action 19 news will hopefully have this story!!
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August 2022 by Roy Armstead
Went to this Bank to open up a business account and I talked to Victoria Wagner assistant vice president of relationship banker who opened up my account and didn't seem to know what she was doing. they took my retirement check cashed it and would not give me access to my funds. I had to go back and forth stayed on the phone with them for an hour and they still refuse to help me!this is a terrible bank I would never do business there again please don't do business with Chase
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August 2022 by Taylor's More 4 Less
Went into this branch July 21, 2022 9am appointment. Opened up business account with Victoria Wagner, assistant vice president relationship banker. They took my retirement check, and wouldn't cash them. Told me I needed to prove that they are real. They closed my account and wouldn't give me back my checks!Called and talked with them, on the phone for 2 hours. They refused to help me. Told me to get a letter to confirm my retirement, and they are keeping the checks I deposited.Victoria Wagner assistant vice president relationship banker!! didn't help me at all!! In fact, she didn't seem to know or understand how to open a busine!!!!!!! account. Spent a hour trying to get the account open!!Terrible terrible terrible customer serviceTHEY CASH MY CHECKS AND WOULDN'T GIVE ME ACCESS TO MY MONEY!!!!!!DON'T USE CHASE!!!!!!!!!
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January 2022 by Amin Zakeri
Absolutely irresponsible!
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February 2020 by Vocaloid_Victrix
Finally, after almost five years of going to CWRU and living on the North Side Residential Area, a Chase near campus!! I don't have to take the train and walk all the way to the Cedar Road location anymore!
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February 2020 by Lisa G.
The branch managers Jason Andrews and Teresa Johansson are RACIST! We have been good customers of this branch! When we had an issue and needed assistance they took one look at my husband and didn't give a s***** They gave us incorrect information and screwed up our account even more!! WE WIll NEVER STEP FOOT IN THERE AGAIN!! I'm not sure how two incompetent racist people were even promoted with this company!!
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January 2020 by SJ KS
Amazing experience! I warmly welcomed as soon as I walked in the door and was made to feel like family. I had an issue with my account and the banker was very kind and understanding, he didn't rest until he made sure the problem was fixed. Definitely the best Chase branch I've ever visited! Wish I could give 10 stars!!!
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December 2019 by Michael Krimus
A very good experience opening accounts here with Shawn. He was easy to deal with and provided all information for us. We will be coming back here and can definitely recommend him and this branch to others.
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November 2019 by Kavit Patel
Helpful staff.
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October 2019 by bmich H
Great bank!!!
