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November 2023 by Blaine Whitfield
This rental car spot is the worst. So far from airport. Rude desk employees. Think I'll do turo next trip. Rented from pretty much all the companies at this airport and all the employees are miserable.
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October 2023 by Blue Green Flame
The Budget RAC exit has been closed for over a year, but no signage was added to direct customers to the actual exit.
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October 2023 by San Sal
Horrible. One person working the Budget and Avis desk. Cars with major issues not getting proper maintenance. Bald tires, bad shaking at >60 mph, burned area in driver side floor, and was a nasty smokey car. I hydraplaned twice, as it was pouring rain, which brought cause to look at the tires. Both front tires were bald, just about showing threads. This is the SECOND time in six months that I rented at CLE airport and had cars with significant maintenance issues. These are SAFETY issues, and someone needs to give this serious attention; otherwise, people will be in serious accidents and the law suits will begin due to this blatant negligence.
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September 2023 by Christine Zachwieja
Avis car rental first rental was excellent. Second time was horrible. I got there at 1:30. Drove away by 3:00. Ridiculous. They want a chit chat. Too much behind the counter and joke around with each other rather than take care of customers finally got done at the desk. Went out and they had already rented the car they gave me back to the counter. I go ridiculous. I will never rent again from Avis and watch out for all the extra fees in taxes and when you drop off your car full of gas they charge you 18.80 something again saying they had to put gas in your car. Glad I had my receipt from the gas station
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August 2023 by Dennis Jasinski
The CLE car rental center was very efficient. My compliments to the National Car attendant. He was very pleasant and efficient.My compliments also to the bus driver, he was very friendly, accommodating, and a hard worker. The pleasantly loaded and unloaded customer bags, and was informative. More employees need to adopt his great attitude.
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August 2023 by Dismas E. McNail
Experience was as expected, but it was a bit frustrating that they were (seemingly) understaffed. It took quite some time to get our pre-rented car squared away.HOWEVER, the man was very polite at the Dollar Rental counter (outgoing) and the staff were very polite at the Hertz (drop-off) lane when we returned the vehicle.
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June 2023 by Google user
Convenient, easy in and easy out. Bus transportation is hit and miss. I have had situations where it takes only a few minutes to taking a half hour waiting in line for the third bus due to how slow they are and the number of people trying to get to the car rental facility.
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June 2023 by James N
Allot plenty of time to get to/from this central car rental facility as it's a good distance from the airport! Also, there's only one nearby gasoline station (believe it was a BP station) for filing your car with gas upon return, and they charge $0.40/gallon more than the going rate we saw elsewhere around town. So, only top off the tank there!
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June 2023 by Allan Robison
Convenient, easy in and easy out. Bus transportation is hit and miss. I have had situations where it takes only a few minutes to taking a half hour waiting in line for the third bus due to how slow they are and the number of people trying to get to the car rental facility.
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June 2023 by paul talledo
Excellent customer service and entire experience was easy to secure and return car back to airport. Be wary that a shuttle is required to go to All rental car companies for the Cleveland Airport
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June 2023 by Bill Blair
no real accommodations for the handicap or disabled... very very few places for disabled/handicap to sit or rest when things go wrong... personnel around the area seem to just want to rent vehicles and take returns... no real customer assistance i could see... bus service is good.. and at least the facility appeared clean...
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May 2023 by Damon B.
As an Executive member with National, I have always received excellent service at this location. They have a great selection of vehicles in the Executive rows, and the process is so seamless. The return process is so easy, and all of the employees that I have come in contact with have great attitudes and always thank me for my business.
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April 2023 by Karen L.
I use National every time I fly to Cleveland (monthly). Emerald Club is so easy, you walk right out of building and their cars are right there. A special shout out to Mary Ann for her great customer service!!
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February 2023 by THOMAS SMITH
Cashier was really helpful on making the car work......
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October 2022 by Glenn Wunderly
The service at this Enterprise location was excellent. David really took care of us, making sure that we got a car that fit our travel needs. I recommend them highly. It was quick and easy, once the shuttle bus drops you at the rental car lots.