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August 2023 by Terry Bell
Oh I have been with cricket for so many years. Phones have lasted me for 4-5 years. I just got a new phone. And the staff are super nice and friendly. I never have had a problem yet..they are willing to help. Prices are cheap and are right for me.
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July 2023 by Athea Burns
This was the worst customer service experience I've ever had. Went in to pay my bill and was overcharged $15 and my phone still wasn't turned on! The worker Devon S. was very rude, disrespectful and borderline racist to me! And had the nerve to call the police on me because I demanded he restore my service after paying $83 for a $63 phone plan! I will never come back to that location and will be switching phone providers.
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May 2023 by Yousef Mansour (Joe)
John is the man very professional, courteous, and very patient and helpful Highly recommended
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April 2023 by Laura Kurlander
Very helpful staff. Answered all of my questions in a friendly voice.
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February 2023 by 100 Watt World / Vince Vatican
Been with Cricket over 20 yrs! I've been doing good business with this particular location. Any questions can be answered by this team working here and they're looking to make a deal!Service ??Location ??Product ??
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August 2022 by Eric Tep
I went to Cricket Wireless so I could learn about phones as I was getting off of a family plan. Never been on my own plan. I met a helpful young man named Emilio. He was helpful in not just helping me find the phone I wanted, but also helpful in teaching me some things I didn't know about cellular service. It was nice to meet such a hardworking, helpful guy. Thanks Emilio!
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August 2022 by Takisha Corbin
The 2 young lady’s at this location gave excellent service to me and my brother. I wish that more people have that same customer service.
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July 2022 by Cioxcia Cayson
We walk in and the girl who is obviously taking up company time says computer are down but store still open. I dont understand that
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June 2022 by Ras Gato
The young lady at the front desk could not have cared less! Left and went to T-Mobile spot on w.130th where customer service was 100 percent better! I can't recommend!
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June 2022 by Allie WMay
Go to another store!! They close and open when ever they want. No store hours!Who closes at 4:41pm?? Everyone just got out of work! Why list 8pmweek days and 5pm Sundays as your closing time? And why put cellphone cases on sidewalk in bags and trash can that are unopened instead of in dumpster behind building. If the trash can is full workers are rude wanted to switch carrier and I was not able to because they were going to take a break soon and and come back at 4:40 but I came back and they were closed I would not suggest this company to anybody their employees are rude their website lies and they lie
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May 2022 by Goth Punk Gurl
It was just really strange. She was just extremely hard to read - one minute she appeared to be very helpful than next minute she appeared to be very frustrated with me. I have a lot of difficulty navigating through the phone and not once did she offer to help me but until it appeared that I was taking too much time for her, she sighed and offered to take the phone for me and do everything - which I declined because it appeared that she was getting frustrated with me and that I was wasting her time, even though I was the only solitary customer in the entire shop the whole time that I was in there. I ended up having to do all of the setup and transfer of data from my old device to my upgraded device and I didn't even want this particular device, she just assumed that I would take it and she claimed that everybody likes this particular phone and has had no problems with it, but then later admitted that they had just gotten the particular model about a month ago and that nobody in her shop including her knew how to operate it, much less that it didn't also include a charging block, which had to pay for separately. She also had just assumed that I also wanted the particular case and screen protector that she automatically picked out and I was so tired from a very long day that I just didn't want to argue and I let her go ahead and ring everything up. And there are several things that I'm kind of disappointed in the phone (after I had asked her, she then reluctantly showed me 2 other devices, and when I asked her if she knew anything about the devices just told me no and that the device that she picked out was the better one) but since I bought it I guess I'm pretty much stuck with it for now. Also on the website it said that I could make payment installments on the phone but she charged me full price without even asking me if I wanted to do the payments installments instead so I pretty much spent my whole paycheck on this phone and I don't even really like it but I guess I have to deal with it now. After that confusing experience I think I'm just going to start looking for a different phone provider for the next time that I have to upgrade my phone
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September 2021 by BongShots
This has always been my favorite cricket store. They're all held to pretty much the same standards but these guys n gals here always seem quite knowledgeable about their products and they are genuinely "people person" people.
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August 2021 by Adam Hammad
Go to another store!! They close and open when ever they want. No store hours!Who closes at 5:15pm?? Everyone just got out of work! Why list 8pm closing time?Worst cricket in Cleveland.
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March 2021 by Ben di
Very helpful staff
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January 2021 by Bradley Richardson
Great service
