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September 2022 by willie white
I was able to choose which photo I wanted . The connection to their equipment was easy to follow
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January 2022 by Corinne W.
Probably one of the worst pharmacies of all time. Terrible service, apathetic and slow staff. Avoid if possible.
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November 2021 by Kyle w.
CVS is unable to keep their COVID testing timeline commitments. Avoid getting tests done here at all costs
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November 2020 by Kyle M.
0 stars if I was allowed to. The pharmacy is only open if the pharmacist decides to work when they choose to work. Patients who have critical medication to pickup cannot get access to scripts. The scripts are held in limbo within their system so they can't be transferred to another location to even possibly be filled. Managers have no clue how to help anyone & the rest of the staff has no desire to be of any service. This location is a joke.
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March 2020 by Brittany L.
The only reason I go to this CVS is because 1.) my prescription plan is through them, and 2.) it's within walking distance to where I live. Parking isn't exactly convenient as there are only a few spots in front of the store, if they are available. Otherwise, you have to park in the back parking lot, which is a bit of hike to the store. This isn't a problem for me, but it sucks in the cold and rainy months, and might be a problem for people with mobility issues. Also, the pharmacy never receives my request for refills. I usually have to call it in a couple times before they actually fill it. Also, they take DAYS to fill your script. I will call the automated system, request pick up in 2 days (to give the pharmacy time) and it will take 3 or 4 days to get my meds. Let me tell you what happened this past week... my doctor calls in two prescriptions on Tuesday. I get a text that they're ready on Wednesday. I make it over to CVS on Saturday. They only have one of my meds ready. They said they can have the second one ready by Sunday, the next day. It is now Tuesday night and it is still not ready. We're on day 7 now, I'm out of one of my prescriptions, and we're supposed to go into mandatory government lockdown tonight due to the COVID-19 pandemic. Now, I know that going to the pharmacy is an exception to the government order, but I really don't want to go out during a pandemic anymore than I have to since I have a compromised immune system. Thank God I get my birth control delivered through the mail. Otherwise I'm sure this CVS would screw it up and I would be pregnant by now. Also, the drive through is slow AF. It only takes me a couple of minutes to pick up my script. Seems to take other customers over 15 minutes. If they're letting customers sit at the drive through window to wait for their scripts to be filled, they shouldn't do that. Have the customer pull around in another 30 minutes and get to the other cars in line. FFS, it's not that hard to figure out.
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March 2020 by Natalie P.
Called twice. Was on hold for over 30 minutes total. Was hung up on the first time by the pharmacist. Call was dropped the second time. Went to another CVS.
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February 2020 by Tamara P.
This pharmacy has gone from not too bad to pretty terrible. The pharmacy techs have repeatedly given me incorrect information. It has also been necessary to wait to get orders corrected that were filled incorrectly. One problem was so bad I called CVS corporate. I was supposed to get a call back from the district manager but never did. No one seems to care.
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January 2019 by R P.
CVS Pharmacy at Shaker Square used to employ people with great customer service. However, it is one black young girl in particular, who is very rude, unprofessional and disrespectful. I don't know her name but I feel sorry for anyone who is unlucky enough to encounter her via drive thru or counter. Currently, - end of January 2019- she is wearing faux locs or braids in various colors; works in the evening; and acts like she doesn't care about keeping her job. To any corporate or management person reading this post; this may help pinpoint the perpetrator: CSHR#1605070.