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December 2023 by Barbara Graves
Annette Bryant is so much more than pleasant.She takes a minute to explain a circumstance, while others at the Garfield Heights branch do not; instead, they are abrupt and dismissive --so much so, that I considered finding another credit union. If it weren't for Annette, I would have.Annette is kind, attentive, supportive, cordial, friendly and warm. She gives remarkable customer service. I can't say enough about Annette.When Annette learned that I called her (She had been busy with another customer.), she called me back!! I had not left my phone number or my name.I did not leave voicemail. Yet, she called me back!! Annette is a gem.The Garfield Heights branch is very fortunate to have her! Needless to say, I am grateful that she works there.
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November 2023 by debbie bell
Card lost two weeks ago, the customer service person cancelled the card but did not order a replacement. Called again and the claimed to have ordered it and it would take seven to ten days. Very unprofessional and lack customer first attitude. Will definitely be looking for a new credit union. Hours do not fit a employed persons schedule and they now only have one location and no ATM. Very poor customer service.
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September 2023 by Roneshia Jackson
I came to Emerald Credit Union to refinance and with the help of Jill Kiggins I was able to get approved the same day! Jill made sure I understood everything and made the process so smooth and so easy! Thank you Jill Kiggins!!!!!!!
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September 2023 by Lisa Kraynak
Jill and Brittany took care of us today... Both ladies were very friendly and helpful! The ladies answered all of our questions and explained anything we didn't understand. Wonderful experience ?
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August 2023 by tanya hawthorne
I have been a member of ECU for several years. My experiences with the employees have been great at both the Bedford location and Garfield Hts.. My recent experience with Jill Kiggins was exceptional! I came in to apply for a loan. She went steps further and looked at my credit to see areas that could help me in the long run. I was approved for the loan, but we also have a plan to revisit my financial portfolio to restructure some things that will put me in a better position for the future. I am so happy that she looked beyond my immediate need and found it important to help me with future goals.Thank you, and God bless you, Jill!?
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July 2023 by Mahagony Jones
I’ve been a member of Emerald Credit Union for 5 years now. I recently applied for an auto loan here as well. Jill did an amazing job with my entire process. Since, I am not local anymore and have relocated, Jill made the process for my auto loan so smooth! I am satisfied with the service that was provided.
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July 2023 by Kathy McGillick
Jill Kiggins handled my auto loan and I have to tell you she is the best loan officer I’ve ever dealt with! She is very knowledgeable, very friendly and goes out of her way to make sure everything is done in a timely manner.
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July 2023 by Virginia Miller
I was very happy with my experience with the loan department of Emerald CU. Mrs Kiggins was knowledgeable and very helpful. The tellers are also welcoming. 5 stars for me
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July 2023 by Judy L.
I have been dealing with Emerald credit union for many years now. It never ceases to amaze me what a wonderful job that they do on helping me with my accounts and answering any of my questions when I have them. Recently, I moved to another state and had trouble getting my address changed all the while having fraudulent activity on my credit card. Jill from the Garfield Heights office helped me get everything straightened out so efficiently and answered all my questions, thank you Jill for all your support. You are one of the reasons why I stay with Emerald credit union.
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June 2023 by Joseph Seneff Jr.
Went through EGCU for a home refinance and was assisted by loan officer Jill Kiggins who made the process extremely easy, ensured every step was well understood, and got through the whole process extremely fast! Jill also at a later date helped work through trying to find the best loan options that fit my situation best and got me through the process with ease. Always great customer interactions and always there to answer any questions needed.
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May 2023 by Tom Smoron
Jill was wonderful!! So helpful and knowledgeable. She made us feel so comfortable and took her time helping us with all of our transactions.
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May 2023 by Lorie Turner
We have only been with this financial institution for a short time, but our experience so far has been great! I contacted them for a pre-approval loan for a vehicle, and Jill was top notch! The other staff were friendly and helpful as well. I'm glad I found out about Emerald Credit Union!
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May 2023 by jonathan salerno
I had the greatest experience being taken care of by loan officer Jill Kiggins. She was very helpful and attentive with my situation and explaining options as well as very helpful suggestions on not only the personal loan request that I applied for, but on debt consolidation options that Emerald Federal Credit Union offers! A great banking experience from great professional Emerald employee! Can’t wait to begin my one stop banking shop experience with Emerald Federal Credit Union!
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May 2023 by richard cleaver
I am a long time member. Everyone is super helpful and Jill is dightful. She picks on me and makes me laugh to make my experience wonderful. Thank you for being great.
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May 2023 by Noemi Pizarro
Been a customer for years come acrosss several different tellers over that yet today Erica with a great smile made things so smooth for me. I had several transactions and she went the extra step to confirm that all was done accurately. thank you so much for the great service. Garfield Branch
