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March 2024 by Joey P.
Usually I don't give a one star. This time I am. Just receive my rental car. Scratch on dings 1000 bothered me. But they sent it out with a mirror that's just hanging. Waiting forever to get the car now. I'm waiting forever just to exchange a back out again. Very unprofessional and understaffed
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February 2024 by Karen A.
Neil Reynolds was really nice and accommodating. Took care of us and made the process seamless.
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February 2024 by Surreal 69
Easy to reserve dates from online interaction. Employee was very friendly, helpful and knowledgeable in the process of renting vehicle of choice.
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February 2024 by Bettyjean Poznak
I loved my car and also the customer service that Jonathan and Jonah gave me.I'll come back.
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February 2024 by Susan P.
I've rented cars multiple times but Cleveland Hopkins and Enterprise made it perhaps my easiest experience. Hop on the rental car bus which to takes you to one location for all vendors, show your reservation and boom your car is there. The only snag was an attempt to upgrade me that didn't calculate equal to what was offered and no one could figure out why. Return was equally easy. Pull in, get out and by the time you walk to the shuttle, the receipt is in your inbox. Kudos!
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February 2024 by Jules Armstrong
I rented with national, but sister company. Nice car, fast, friendly service.
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February 2024 by Mikkinzi Burrows
Doris was very helpful!!
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February 2024 by Barbara Hammarstrom
Brian, the shuttle bus driver, was amazing.
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February 2024 by Lisa Scola
Great employees!!
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January 2024 by christa griffin
I had a great experience with Jonathon! I flew in for work, very helpful! They also had a great selection of cars to pick from. 10/10 experience.
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January 2024 by Melanie
Customer service at this location is exceptional. I’m here regularly for work and have been treated very by everyone I’ve encountered but especially Neil and Juan!
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January 2024 by Ashley LeDonne
I frequent the Cleveland airport multiple times a month for work & usually request the company I work for to reserve a car with enterprise. Thank you for the great customer service each time! Shoutouts to Tyler, Jonah, Max, & Jonathan!
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January 2024 by Amanda A.
Dear Enterprise Team, I am writing to express my concern over the handling of my personal information and the unwanted contact I have been receiving. After being involved in a car accident and subsequently renting a vehicle through Enterprise, I was taken aback to discover that one of your associates at the Mentor, Ohio location had disclosed my information to a friend who sells cars. This action has resulted in unwarranted calls, including one at 8:30 PM, from Enterprise Used Cars, which I find to be both intrusive and harassing. I must emphasize that I never consented to the sharing of my information with any third-party entities and, as a customer, I find this practice to be highly unprofessional and concerning. I insist that such practices be reviewed and rectified immediately. I expect that my personal information is handled with the utmost respect for privacy and used solely for the purpose of my rental agreement. Any unauthorized sharing of my data is unacceptable and could potentially lead to legal consequences. I request that you investigate this matter and provide me with a comprehensive explanation as soon as possible. Additionally, I expect assurance that my information has not been shared with any other parties without my consent. I trust that you will address this matter promptly and provide me with the necessary reassurances to prevent any recurrence of this issue. I can be reached at your earliest convenience to discuss this matter further. Sincerely, Amanda
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January 2024 by Gulrukhsor Nazirova
Great experience! These guys, are great! They were open even after the close time. Don't hesitate if its after closing time to go and get a car.
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January 2024 by Joseph McMahon
The team here is very friendly and accommodating. Thank you Max, Jonathan, and Jenni!
