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March 2025 by Jennifer D
Noticed an extremely large gash in the rear drivers side tire while on vacation this past Tuesday. Stopped into this Firestone store with an hour and a half before close to purchase a new tire before our several hour road trip back home.
One patron was in the lobby when we arrived. The sales person came into the lobby from the shop and asked how he could help rather unenthusiastically. I told him we were visiting from out of town and we were in need of purchasing a tire to get back home. He hit a couple of keys on his computer before stating “it won’t be done tonight” without even coming to have a look at the tire or anything.
I would think an hour and a half would be plenty of time to install one tire in an emergency situation but apparently not. We were prepared to pay whatever price for a tire that would fit our vehicle but the sales guy couldn’t even be bothered to do anything before letting us know he wasn’t doing it that night.
Gone are the days of exceptional customer service apparently but we couldn’t even get basic customer service here. Needless to say neither of our 3 vehicles will EVER purchase another Firestone tire ever again.
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March 2025 by kranthi chowdhary
Not a great experience but ok
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March 2025 by George Simon
Not a great experience my last 2 repairs.
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March 2025 by Ryan Alexander
Do not expect this Firestone to honor your scheduled appointment. I made an Sunday 11am appointment 1 week in advance. When I showed up, I was told that I had been moved to the following Tuesday. The store did not even attempt to contact me in advance -- no email, text, phone call or any form of communication. Not to mention that I schedule on the weekends because of work and somehow a mid-day Tuesday appointment is equivalent? And by the way, this was just for a simple oil change and tire rotation -- probably could have found a way to squeeze me in. If anyone has recs for a new auto shop let me know!
Update: the Firestone customer care team reached out. They have been even more difficult to work with than the store.
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February 2025 by Christopher Kr
I had my about $600 Blizzak winter tires installed. My car's front wheels vibrated continuously at 65 mph and if I increased speed the car would vibrate more. I came back to Firestone on Prospect in Cleveland (14 miles one way) to get the wheels balanced for free. No more vibration for a week. I found one of my tires slowly leaking air. I went back to the same Firestone and they found a leaking valve stem which they replaced for free. So, I cannot rely on this Firestone. I really should be given 2 free oil changes for going through these failures.
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February 2025 by Cordale Johnson
Thise guys are on it! They do good work if needed and in the area check them out.
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December 2024 by Hiram Smith
Worst Service ever took forever to get a rep on the phone , so I showed up and after waiting for almost 10 mins was told I couldn't use My discovery card cause I was buying the tires and carrying them out for My own install
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December 2024 by Pedapudi Naveen
Disappointing Service and Poor Communication
I’ve been a loyal Firestone customer for over 14 months, consistently bringing my car in for services and spending significant money with them. However, my recent experience was frustrating and disappointing.
I originally booked an appointment last Friday for a check engine light diagnostic. On the day of the appointment, I was informed that the diagnostic technician was sick, so the appointment was rescheduled for the following Tuesday. At no point was I told a specific time for the rescheduled appointment.
Today, I arrived at 8:40 AM to drop off my car. The employee, Jordan, immediately told me I was “late” and that my appointment was at 7 AM—a time that was never communicated to me. Instead of trying to help or accommodate me, he quickly dismissed me, saying I’d have to wait three more days for another appointment.
What made the experience worse was Jordan’s clear lack of interest in resolving the issue. He seemed more focused on avoiding me than assisting me. While I was explaining my situation, he kept taking phone calls and leaving me waiting unnecessarily, showing no courtesy or respect.
This lack of professionalism and customer care is unacceptable, especially considering my loyalty to Firestone. I expect better communication, professionalism, and respect for loyal customers. This experience has made me seriously reconsider continuing my business with Firestone.
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December 2024 by Logan S.
Excellent customer service from Jordan. The only part I’m displeased with is how long it took to get four new tires. I had an appointment at 8:30 AM and they did not touch my car for over an hour and I ended up leaving the place around 12:15 PM. They also left my tires and rims completely greasy with material all over the rims and tires.
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November 2024 by RICKEY MITCHELL
They tried to change me for a free tire rotation.
Policy states buy four tires and get free rotation for the life of vehicle or tires
After they finished with the rotation, Firestone told me $20.00 I said, no.
Next $10.00 I said, FREE TIRE ROTATION!
So free was the cost.
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November 2024 by Tylur Forkland
If I could give them a 0 I would Very rude and Unprofessional I came in to get a alignment 4 months ago I brought new tires right after the wearing uneven haven’t been 6 month they told me it had a 12 month warranty on the Alignment I called yesterday they told me to come in just to tell me imma have to pay for alignment they not covering it the big dude at the counter was rude just walked away while talking to him never go to this fire stone have a bunch of Clowns working their
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October 2024 by Kala Johnson
Took my car, but no work could be done due to me needing another key. I was still asked to pay/charged for work that was never done. I’m very disappointed! When working with them please make sure they give you an itemized list of what was done.
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August 2024 by renna sherrard
This manager Chris has awful customer service. I wouldn’t go there again if they gave away tires for free.
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June 2024 by DEA
Racism bottom line! I came for a fleet oil change! A short blonde haired blue eyed female asked me could I prove that I am a fleet customer and I said yes and went to the car to get the paperwork ever though she could pull it up herself! When I got back in the building she had left the desk so I had to knock on the window in the back to get her attention! She turned around and rolled her eyes and took her time to come out! The first thing she said was I thought you were not coming back because we get “ people”, I guess that look like me, coming in here and saying that they are with fleet to get a free oil change! I was confused and asked how would I know that Firestone serviced fleet vehicles? She stood on it and said I don’t know but “they” do it! I nicely told her that when I came back in the building she automatically knew that I was not one of them but she insulted me anyway! At that point she basically refused service by saying it could be days before I am approved but she told me on the phone to come and they could do it right away! She needs to go to cultural sensitivity classes to be fit to work with the public Firestone do BETTER!
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June 2024 by tina Allen
From setting up the appointment to the return of my car, I was listened to and treated with respect and kindness.
