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December 2023 by Susanne P.
Love this place, beats all others, great customer service. Pro services are A1 and the Designers are worth the time..attention to detail across the board.
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December 2023 by Bob Berger
Worst experience ever. Purchased granite counter tops 2 weeks ago and paid in full. They said it would be in within 2 weeks. So i called last week and was told by the 2 week mark it would be in. I call today at the 2 week and 1 day mark and was told that my designer never put in the order correctly. Then, a manager to make everything right says that i could drive to Cincinnati to get my tops. I have my plumber scheduled for tomorrow, thinking i would get my tops yesterday. What a scam. Zero compensation. No, making it right. No accountability. Don't ever go to these scam artists. On top of that, i also paid for tile for a back splash to match my none existing counter tops.
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October 2023 by Kim B
We had a great experience buying flooring for an addition we are having built. Paul the manager was helpful and accommodating even when our Contractor/Builder was not.
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September 2023 by Dennis Cedeno
First time visiting this location and because of the costumer service they provided I will find my way back to them everytime I need anything for the house despite it being a 25min drive in comparison with their competitors which i have 3 of them within a 5 minute drive.Marco Freeman really made my experience a very easy and pleasant one with his professional and helpful approach. I then had to come back the following day and i interacted with Paul and Kathleen who were both also very polite and informative of the product I was purchasing which i really had no clue about and made it easy for me to then make the right decision. Bottom line I highly recommend this location especially if your looking to be treated as if your business is appreciated, great job
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September 2023 by Ellen Brown
Everyone there was very nice. Had people that kept asking if we needed help. Nice clean store. They have a mobility cart, good for them. They offered me a free water. A lot to look at and prices seemed good. The have everything to do the job.
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September 2023 by Vlad Dumitrescu
Dear Customer Service, I had a very good experience in your store. Your staff is very nice and helped me in many occasions especially Mrs T at 429 Richmond Rd Warrensville Ohio. I had a big list and a lot of questions about the products and Mrs T was very professional. She went above and beyond to help me find the items I needed.Thank you Mrs T.
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September 2023 by Barbara Barto
They have a big selection. A person can go without a contractor business account. They always have some tile on clearance and it's all together in one spot. Their hours are good, but don't expect any assistance at 7 am because they are all driving lifts around and moving merchandise at 7 am. I thought it was nice that I could find tile anywhere from $2 a square foot on clearance to $40 a square foot, so you can indeed remodel on a budget.
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September 2023 by nazeer نذیر
We bought all our tile from here for our home renovation. Some of the tiles were problematic, we had 12x12 tiles, from the same box be slightly larger and smaller that the others. But the service we have received has been excellent and that's what keeps us going back. The employees are all very knowledgeable and willing to help. There no need to chase people down to find help, they are everywhere. On our most recent visit, Karolynn helped resolve an issue we were having and that has just added to our positive experience there.
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August 2023 by Greg V.
They don't accept returns any more. If you have a project you better make sure you order exactly what you require for your project because if you don't you are going to be stuck with whatever you buy.
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August 2023 by Tanichia Moses
Went to this location with hubby in the evening and was thoroughly impressed. The store was very clean, well stocked and the staff were young and PROFESSIONAL!!!!! I have been very disappointed in younger people and people of color at establishments as of late and I must give credit where it is earned. The individuals in this store explained everything we had concerns about, found answers to our questions, addressed our needs satisfactorily and did it with smiles on their faces. We watched how they interacted with other customers and they were the same way.Despite it being later in the evening, we did not feel rushed or as if we were impeding upon their time. We will most definitely return to this store for our home improvement needs.
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July 2023 by Sharky7777
Very nice showroom. Exceptionally clean and organized. Staff was friendly and knowledgeable, especially Celia. She went above and beyond to make sure I was taken care of. It’s rare these days to have someone truly knowledgeable take the time to talk through the best option/value for my project. Great customer service!
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July 2023 by Missa
Clean store with friendly staff. Most wood floor was in stock and much cheaper now than a year ago which is nice! We enjoy shopping at Floor and Decor because it’s a step above Home Depot and you don’t have to deal with pushy salesman like Carpet One.
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June 2023 by Dana Benjamin
My Experience Buying Laminate Flooring at Floor & DecorThere is confusion and mismanagement at Floor and Decor on how customers are greeted by sales people and pick-up area loaders. No salesperson was initially available to help me find a good laminate flooring product. When someone showed up by chance, I had to hail him down and when I got his attention, he said he was busy and would be right back. I thought that was the last time I would see him. Surprisingly, 15 minutes later he showed up. I was able to purchase some glossy cherry red laminate that was on sale for half price.Unfortunately, Floor and Decor does not deliver merchandise. That was a real handicap for me because I don't own a Van or Pick-up truck nor do any of my nearby friends. I had to come back twice with my personal car to pick up 7 boxes on the first trip and 8 boxes of the laminate the following day.On the first trip, there was NO ONE in the pick-up area or at the pick-up desk. They were out to lunch. Finally, somoone showed up to help. Other people also showed up to help me load my car with 7 boxes of laminate just outside the customer entrance to the pick-up desk.When I showed up the next day, a worker said I had to back into the loading area. (The previous day I was told I couldn't park in the loading area because the individuals assigned to that area were not available).Initially, however, the last 8 boxes of laminate could not be located. Finally someone showed up at the pick-up desk who knew how to locate the remaining 8 boxes of laminate.Eventually, the remaining 8 boxes arrived in the pick-up area on a fork lift that almost hit the back of my car.A guy with a red flag was motioning to me to stay away from the fork lift, but I insisted on staying there to watch that the fork lift did not hit my car. Fortunately, I was able to communicate to the fork lift operator to stop in time before hitting my car.Needless to say this was NOT a good customer experience for me.I would also like to mention that there was at least one individual either sitting or standing in the pick-uo area doing nothing except looking at his personal mobile phone. I'm sure these individuals are being paid to do work related appropriate tasks that don't include using their personal mobile phones.On the positive side, the high gloss cherry red laminate I bought is a high quality laminate that clicks together well and looks beautiful.Floor and Decor Customer,June 21
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June 2023 by Leslie Detweiler
I had four of the most knowledgeable and efficient employees helping me with my flooring decisions and products. Thank you, Paul, Celia, Meghan, and Kyle.
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June 2023 by Ellison Lee
Huge inventory and very reasonable prices for sure. I was able to get all my tiles for my kitchen for less than $250. Saved myself about $200, easily
