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December 2023 by Seana
I toured your facility a few days ago for possible placement for my brother who has dementia. I cannot express enough how fantastic your admissions person Crystal was. She was the kindest, most welcoming person. She included my brother in every step, which let me tell you was so heart warming. Even tho he didn’t quite understand what was going on, she took the time to make sure he felt included and heard. She was able to make a difficult day full of questions and unknowns a lot more accepting and understandable.
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December 2023 by quintin leeis
Wouldn’t send anyone here place is a death trap director Darrell needs to be fired looks like a nice guy but is very aggressive when talk to patients
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October 2023 by Nichole Felder
The facility was very clean and nurse Jimmina was so helpful and answered all my questions.
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October 2023 by Erin
Only two stars because it's relatively clean ..my honest opinion, disorganized, patients deserve an remodeled place and upgrades, idk man these people are quite questionable, I asked about my check missing and it was due to my own error the lady asked if my account was overdrawn , like I'm a dummy ? yes that's an insult because I would know if my account was overdrawn just by pulling it up very dumb question to ask, the scheduler doesn't care about filling shifts very ghetto vibes smh ?
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July 2023 by Mel Little
Bad aid service on 3rd shift no food menu to select from do not lose the to t.v.remote or you cannot change the channel you hit that call button hopefully of a nurse will come into the room all I say is good luck here Cleveland clinic rehab is the way to go better experience
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April 2023 by Cassidy Gilliam
Could work on maki sure the place is more cleaner and the residents are clean as well, kinda sad people trust their parents/grandparents etc there but they can't even change them or clean a room good.
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March 2023 by Awtum Whittaker
Worked here all of 2 weeks it was cool the facility it self is clean organized but supervisor of nursing extremely rude to me and ghetto sent me home because I didn't jump up for something that was already being handled when I was doing something else just poor attitude loud they let me go because I asked to be after that day I kinda went off I did not want to go back after how rude she was to me and I was a new employee
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February 2023 by Melody Gill
Visiting residents, greeted nicely and felt welcome.
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December 2022 by Carla Kuglin
This is the worst place ever. It smelled the staff was rude. I took my mom out today. They refused to give her the money that was still there said they would contact us when they could get it. I was told that everything would leave with her including her money. Now it's a hassle to get any info on her financial status. I told them if they did not release her money to her I would call the cops and they hung up on me. My mom got a wound from them neglecting her. She has fallen and has bruises on her. They do not treat people good there. Please DO NOT send your family there.
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December 2022 by marsha blackwell
When I walked in the facility, the receptionist was on the phone the entire time while we were checking in (which that took @ several minutes). My point is she needs to take her personal calls on her own time, not company's time. I used to work in a nursing home & professionalism is very important & the receptionist is the first person you would see. Also, she asked us to sign in but I seen other visitors didn't have to sign in. Another thing the nursing home needed some housekeeping. On the positive side the some of the other staff were professional.
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December 2022 by Tracee R Willis
The visit was normal. The QR code from the mobile app does not sign into the kiosk in the facility. The camera will not scan it so I have to sign in again at the kiosk.
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November 2022 by Yvonne Ball
Always a pleasure to visit my ?love one. Staff is very nice and will groom. The care is great and that me know my love one is in good hands.
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October 2022 by Travis Jones
Pending a lawsuit with them for gross negligence so I’m not speaking more about them! Thanks
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June 2022 by Katherine Berry
Franklin Plaza Nursing home is my the worst facility ever!!! My husband was a patient here for several months and I'm telling everyone please don't send your loved ones here!!!!! My husband has a infection in his foot as well as significant amount of weight loss. The elevator's we're out for several months and the one they want you to use is extremely small. The aids are sometimes rude when it comes to the patients. Please don't send your loved ones here everrrrrr!!!!!
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May 2022 by Donna Curry
I WOULD RECOMMEND NO ONE WHO CARE FOR THERE LOVE ONE'S TO BE IN HERE..I HONESTLY BELIEVE THE HEALTH BOARD AND THE NEWS PEOPLE SHOULD DO A WALK THROUGH...BAD COMMUNICATION SKILLS..SMART MOUTH WORKERS...HARD TO GET THROUGH THE PHONE WHEN YOU FINALLY GET CONNECTED TO THE NURSE STATION AND IT JUST RINGS OVER 15 MINS...LEAVE A MESSAGE FOR YOUR FAMILY NURSE TO CALL NO CALL BACK..NEED TO HAVE ALL EMPLOYEES IN A MEETING WITH SUPERVISOR TO TELL THEM ABOUT COMMUNICATION SKILLS AND PROFESSIONALISM NEED TO BE THE TOPIC...I WOULD NOT RECOMMEND THIS PLACE TO NO ONE..MAYBE A INMATE...Very sad and disgusting place.....NO STAR..AND THIS IS THE COUNTYNURSING HOME WHERE THIS IS HAPPENING AT ..CLOSE IT DOWN ...INVESTIGATE THIS PLACE ..HARRY BOOMER
