GameStop is a home base for gamers, offering new and used video games, consoles, and accessories for all major systems, including retro gaming. It also carries trading cards and a wide variety of pop culture merchandise like collectibles, apparel, and board games. Customers can sell or trade their old items for cash or store credit. The store has hosted special events, like a game tour with a virtual reality demo. Many reviews highlight employees who are awesome, pleasant, and knowledgeable, providing great assistance and a fun experience for customers, with one noting a child explored the store like it was an arcade. However, multiple reviews criticize the store for not answering the phone, leading to wasted trips when checking stock, with callers reporting the phone is ignored.
