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March 2024 by Bobby K.
Terrible, how difficult is it to match numbers? Ordered online, and they delivered the wrong product. As you can see the the sku number of the product delivered isn't even similar to the ordered item...
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October 2023 by Christian J.
To begin this location is probably one of the worst that I've been to in terms of Home Depot chain. As I'm writing this, I started off as a two star but to think how much time I've wasted in this place due to lack of customer service and efficiency is mind numbing to say the least. I've noticed that Cleveland and General lacksideal customer service, and the store is no exception. They are extremely rude. The store is full of employees, but none of them want to help. They all go to the front where despite lines being out the door for individuals trying to buy things they just group up the front and talk. I was there this past weekend and the line was extremely long. I think I waited in line to check out for over 25 minutes. This was after a gross amount of time in the store looking for somebody to help me with drywall pricing as it was not labeled, I've purchased things from the store that they've returned and put back on the shelves only to find that it was returned and missing an item. I've had cans of paint open up on me because it wasn't appropriately closed by the front desk and when I tried to return it, they wouldn't allow me to return it stating that it had been used despite me explaining to them that it was not used and it opened up during transport because it wasn't closed. There are days such as weekends where the staff is completely not present and maybe seven or eight people are working an entire store, it's quite frustrating as this is another location next to one of my rental properties that's easier for me to access but honestly it's not worth the whole hour that is spent in the store trying to purchase at least one thing. This is another location I would recommend buying on Amazon versus wasting your time coming here.
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April 2023 by Abraham A.
terrible customer service by an employee by the name of Ursula customer relations, discuss thing, although I am spending quite a bit of money here. The manager tried to remove me out of the store, and in order to remove me at the store he wanted to give me the items for free I refused. I still paid for them. The issue isn't getting free stuff. The issue is dealing with rude customers and a management that doesn't seem to want to follow protocol and the mission statement don't go to Home Depot no more.
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April 2023 by Nancy D.
I ordered a bathroom cabinet. The box came ripped to pieces and the inside was scratched, damaged, nicked. They told me to set out for UPS. The box was torn and unable to be packed. They said they would send a crate in 7-10 days. It's in my doorway and I can't move it. Such poor quality and such poor customer service.
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April 2023 by Joe Lung
According to google the time the garden center at home Depot opens at 6am for the steelyard Commons store. (Updated by store 11days ago)...I'm sitting here at 825am and it's all closed/locked up?
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March 2023 by Mary Kennedy
I got two beautiful houseplants a philodendron Birkin which is not a plant usually found in a Home Depot and a really cute spider . I was pleasantly surprised really .
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March 2023 by Elizabeth N.
Best stocked Home Depot, people who work there offer help. Oftentimes, Home Depot is a chore beca of missing or disorganized product, but this one gets it right.
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January 2023 by Maia V.
If I could give it 0 stars I would. Just picked up an online order. Had my ID out and order number. FREDDIE ASKED for my last name 3 times!! If u would've just looked at my ID u would've know that. Anyways, she was rude as hell and acted as if we were bothering her. I'm addition to Freddie's poor customer service, the older guy at the customer service desk is rude as hell too. We asked home where the fans were and he said they out of them. We walked around the store, asked someone else and found a bunch of fans! He didn't even care to check for sure. Never coming back to this location again!
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August 2022 by Tonya B.
LL HOME DEPOT DO NOT STAND BY THEIR PRODUCTS, THE RED AND BLACK HUSKY STORAGE CONTAINERS ARE EASILY BREAKABLE, the handles break easily , I tried to return them to home depot but was told Husky change the serial numbers on containers so it shows up as Home depot does not carry the item any more... which is a lie its the same item just different serial number. Unexceptable im truly disappointed with Home dept. Not even helpful at all....... to bad for me I waisted my money. Lows might be more honorable than Home depot in this day and age.
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October 2021 by Dan L.
I bought lifeproof vinyl flooring here that was supposed to be the most durable thing they have. It was not. It became thoroughly scratched with in a week of use. Home Depot, who we used to spend $50k+ a year, refuses to refund us about $190 for the awful flooring. They said to try to recoup our losses through the manufacturers warranty, who's information they were supposedly providing. Turns out they have us the completely wrong contact info. I will not only never return to the Steelyard location which we frequented almost daily, but I am no longer going to any Home Depot anywhere. I'm a Lowe's guy now
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April 2021 by Rodney P.
I found a utility trailer I wanted to purchase but it was out of stock. I signed up online for an alert when it was back in stock. Immediately after receiving the alert I ordered & paid for my trailer. My delivery day was in 3 weeks. The entire time it was on its way. 2 days before the scheduled day of arrival and after waiting 3 weeks, I received notice that the trailer I waited for to be in stock in to order & waited 3 more weeks for delivery was not coming because it is not in stock. I called for service & was told that the rep contacted the manufacturer & they would contact me by 5 PM for an updated delivery date. After not receiving a call, I called back 2 days later. After being on hold for 20 minutes & then explaining everything to the rep, I was asked to hold for a supervisor. I waited on hold for 20 more minutes until the call hang up on me & asked for feedback of my experience. I called back again & waited 20 more minutes on hold only to be told that I should wait another month to see if it comes & if it did not they would just autocratically cancel my order. After being a Home Depot customer for years, I will never do business with them again. I strongly recommend to everyone else that you shop somewhere else as well. Worst shopping experience of my life.
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February 2021 by Saul D.
Great help from associate named Mark over the weekend - but looks like we'll have to wait 2 weeks to get some of the things I needed delivered to the store!
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January 2021 by Joel F.
Update: this Home Depot continues to be a one star store. They canceled my online order despite showing 5 of the item in stock. The cancellation email stated the gift card balance would be emailed back with a claim code. 5 days later I got a phone call saying that I would have to come in or they could snail mail me a claim check (which I'm sure I won't be able to use online). The associate was unhelpful on the phone stating "I can't control what Home Depot.com sends you". Umm-you work for them. Go to Lowe's. The only reason I didn't was because I got a gift card for Christmas.
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January 2021 by Janey Smith Massih
We were sent to pick up sub floor. ask 9 employees for help. finally I had to stand at front at the end of the isle and loudly ask if a contractor could help me. Thankfully one came to help and wouldn't you know 2 if the orange vest tagged along. I made sure to let the hourly know to return to stand at the front end and continue the conversation they were having. I am starting to really shop at Lowes or Menards more.
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September 2020 by J O.
I had the best help today from mark and wilfredo they went above and beyond to help me find the pipe fittings for my customer which was a hard task considering it's a international pipe fittings what a headache ... but thanks guys u made my day