-
January 2024 by Kairsten N.
Rental department was terrible. The guy charged for insurance on a short term rental without asking while I was bringing the car around. Only found out upon return where he extremely rudely refused to refund it and denied it happened acting like I was stupid for wanting the money back. Customer service eventually got it refunded but took a long time and was uncomfortable.
-
March 2023 by Johnny K.
I was clueless as to what to purchase for a 1st time repair. I pretended not to need help but after a second person asked he explained to me what I need which wasn't as much as I thought I needed. Thank you.
-
January 2022 by Kimberly Brunnet
Home Depot has some of the worse customer service regarding washer and dryer installation. My boyfriend is disabled and ordered a new stackable unit over 2 months ago. the first day they brought it,m they said where is the mounting bracket kit? they didn't deliver it with it. he then had to have one ordered which took well over a month to get here. then it took over a week for the crew to come and they cancelled it cus they're lines got crossed. not my boyfriend problem. the second time they came no screws were in the same kit which was on Jan 17th. then today they came still no screws and very ignorant accusing of opening the box. it's not his god dam job to look into the box... and how the hell do u not carry extras screws or parts on ur truck. this is totally inexcusable and rediculous that a disabled person or anyone for that dam matter have to wait this long. the ppl that came need to learn how to treat to a customer and be friendlier before they run out the door. plus u don't tell a customer that ur gunna talk to the warehouse and not take care of it. they never called these past two times to let him know a time frame either. something need to be done and I want a contact back.
-
November 2021 by Kerry Anne
the line is 25 people deep and there are only 4 registers. we also had to wait over 20 minutes to get one 2x4 cut. just awful. would not recommend.
-
March 2021 by Robert Tolley
This is the worst HD location
-
December 2020 by William W.
When it comes to home appliances, Home Depot's arrogance is exceeded only by their incompetence and total lack of service orientation. Two years ago I was redesigning my kitchen and we put thousands of dollars into to the appliances. While the process was ongoing my 3 year old stove crapped out. I had about 4 weeks before the contractors were going to install the appliances and cabinets so I asked Home Depot if they could deliver the new stove early. They said absolutely not, I'd get it on the originally scheduled day and not before. I had to cook outside for the entire time. There was no COVID excuse in 2018. Fast forward to 2020, The top rack of my dishwasher malfunctioned. On 11/5 the so called "repairman" came, immediately turned on the dishwasher and started to listen. I tried to tell him it was the rack but he said he diagnosed problems by listening and rudely shushed me. I repeated that the problem was the rack and he finally relented and opened the door and started to play with the rack. He said he had to order parts and he'd be back in 5 days. He didn't return until 12/22. He had brought the wrong parts but said: "Don't worry, I'm having my source 'overnight' the stuff I need." We're still waiting. Meanwhile I called the case manager and he said the best he could do was reimburse the cost of the dishwasher, leaving me to worry about installation and disposal. I bought the best maintenance plan I could and this is all I get? I might buy a hammer, drill or Ryobi tool from them, but never any appliances. They are useless in that department.
-
December 2020 by Sandra Clark
Employee at customer service was very very rude !!!
-
August 2020 by Eric Kammerer
Very disappointed with @HomeDepot bought an off the shelf microwave and they told they no longer give military discounts on appliances. Way to force more people to Menards.
-
July 2020 by Erik Campbell
The customer service had no idea what they were talking about and didn’t help me with my problem.
-
May 2020 by Laura C.
Ordered a firepit for pickup a few days ago... Have yet to even get any info about the order (aside from a paypal receipt). Tried calling Home Depot, several times, the past few days and have had zero luck even getting anyone to answer a phone.
-
November 2019 by Janine Bauman
bought fridge, stove, and microwave. Ben was a wonderful assistant who was so helpful and knowledgeable..
-
November 2019 by Jared Watson
I'm done shopping here forever. No more cashier lanes everything is self checkout. God forbid you're buying spray paint, wood, or anything thats not a small household item. The people who are supposed to help stand there playing on their phones.
-
August 2019 by Bonnie Uhas
they said they were not "allowed" to cut composite decking. I cried. they cut it. it was two pieces, not a whole deck.
-
July 2019 by Jack R.
Terrible store full of very nasty and rude staff d*** rednecks and illegal aliens seem to work in this dump. every thing they sell is a defect or cheap garbage and if you have them come to the home to do work you will get over charged because they work with the government and EPA and the j*** they will send to your home is worst of the worst to do the job, lets hope this monopoly goes under with all the new hardware stores opening up in the area. Home Depot you suck
-
May 2019 by Lyn S.
Horrible customer service and not at all obliging to the disabled. I bought a riding lawn mower for over $1500, they had to days to assemble and would not even deliver. The day I was scheduled to pick it up they put it together in a 1/2 hour. I asked how they could do it so fast when they could not do it in 2 days. They just said not to worry. I rented their truck, got it home and just as I thought-the seat was loose, the oil stick felt broke and they did not even include a key-how imcompiant are these guys. Being disabled-they made it all the harder. I went to the store-again-to get the key and spoke to the store manager. Another huge waste of time. Thank goodness a new home goods store is now wpen and I hope they have quality employees-Home Depot can't find them. Even employees at other Home Depot stores talk down about this store-that's sad. I guess minimum wage doesn't buy what it used to-even in store managers. I but their biggest activity is returns. Maybe Home Depot will wise up and close this store soon. It's just a waste of space and an insult to consumers
