January 2021 by David M.
I have been a customer of Huntington (and various predecessor banks) for 29 years. I am a fairly educated individual. After making a fairly routine deposit, two weeks later I got an urgent voicemail from an employee at this location. She left no details about why she was calling. Fearing the worst, I called back. She immediately told me that my accounts (which are both free and date back to the 90s) would start getting fees charged to them, as I did not maintain a $25,000 balance between them. Incredulous, I told her to send me the account agreements, and I informed her that she would not be charging any fees, as none were charged before and there is no support for it. She said it may have been an oversight on their part, and started to ramble on about the various accounts she could put me into (likely generating some sales commission for her) that would not generate fees. I refused, a bit more forcefully the second time, and told her to send me the agreements. About an hour later, I got an email from her reciting terms I'd never seen before, but no account agreement. I again reiterated my request, this time in writing. I was met with several emails chiding me for my "harshness" and "tone," when she was the one who cold-called me with no information, threatened to take my money without cause, and then failed to support her actions. She spent the rest of the afternoon repeatedly emailing me. This is deeply unprofessional, deceptive, sloppy, and inappropriate, especially in the midst of a pandemic. I will never return to this location.
